Experience

Charleston Harbor Resort & Marina

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Dec 2016 - Present

  • Primary operations manager for a 217 room luxury 4 Diamond resort property, reporting to the General Manager • Oversee all front office operations including front desk, bell staff, telephone associates, valet, security, overnight staff and concierge • Responsible for scheduling, forecasting, payroll, hiring and training to ensure quality and efficiency of the front office operation • Set departmental objectives and conduct monthly performance meetings • Produce daily reviews of operating outcomes with the goal of exceeding guest expectations by adhering to Leading Hotels of the World standards • Complete employee annual reviews and assist in setting career goals for each associate Show less



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jul 2011 - Nov 2016

  -Primary operations manager of Rooms Division of 208 room hotel, reporting to Director of RoomsOversee the Front Desk, Security, Concierge, Bellman/Valet, PBX, and Night Audit staff.-Responsible for continually improving guest and employee satisfaction and maximizing financial performance of the department.-Monitor staffing levels to ensure business needs are met.-Responsible for hiring and training new employees.-Set departmental objectives and conduct monthly performance meetings.-Produce daily reviews of operating outcomes with the goal of exceeding guest expectations.-Complete employee annual reviews and assist in setting career goals for each associate. Show less

• Guest Services Manager

  • Sep 2010 - Jul 2011

  • Assisted Front Office Manager in all aspects of department, reported to Front Office Manager• Restructured Loss Prevention Department• Designed and executed pre-shift meetings and planned monthly department meetings• Responsible for selling hotel amenities to meet annual revenue goals• Maintained inventory levels and managed Guest Services budget• Improved overall guest survey scores related to arrival and departure

• Rooms LID/Leader in Development

  • Oct 2009 - Sep 2010

  • Leader in Development for Omni Hotels and Resorts• Attended management training program directed to develop management skills through learning all aspects of hotel operations• Completed learning contracts in each hotel department over the course of a year while working front desk position