Solutions Architect

• Nov 2021 - Present

Lead Technical Application Consultant

• Oct 2017 - Nov 2021

Currently working as a Lead Technical Applications Consultant and Dynamics Architect. Responsibilities include all aspects of Dynamics 365 implementations including design, development, infrastructure, and support. Previous roles have included managing developers using agile and waterfall methodologies, technical design authority and managing the design of a CRM frameworks, user interface, and release management processes along with 3rd line support. I have gained extensive CRM experience working with many clients during the past 20 years, including the recent implementation of three multi-national Financial CRM Solutions. Currently architecting a customer service call centre solution for the Post Office. I am looking to commit to a long-term challenge consisting of a wide and varying role. Show less

Dynamics Technical Lead

• Aug 2015 - Oct 2017

Microsoft Dynamics CRM Consultant

• Mar 2011 - Aug 2015

CRM Consultant

• Mar 2007 - Mar 2011

Working as a CRM Consultant for a Microsoft gold partner. Main responsibilities are the design, customisation and deployment of CRM solutions along with training. Other responsibilities include pre-sale demonstrations with the sales team and 3rd line support. I have gained extensive CRM experience working with many clients during the past 9 years, including the recent design and implementation of a 250 seat CRM system for a Dental payment plan specialist. Working as a CRM Consultant for a Microsoft gold partner. Main responsibilities are the design, customisation and deployment of CRM solutions along with training. Other responsibilities include pre-sale demonstrations with the sales team and 3rd line support. I have gained extensive CRM experience working with many clients during the past 9 years, including the recent design and implementation of a 250 seat CRM system for a Dental payment plan specialist.

Database Developer

• Mar 2003 - Mar 2007

Responsible for the management and development of the internal Pivotal systems. Recruited and managed a Pivotal Developer that took over the day-to-day support and development of the system and recruited and co-worked with a Business Analyst. Developed and ran internal training courses for employees to improve the use of Pivotal and promote the use of the tool throughout the organisation. Deployed both Windows Access, Active Access and Mobile modules as required by the business. Responsible for the delivery of reports and data to management. Duties included upgrading a multi-site implementation to Pivotal 5.9 whilst resolving issues including workflow, security, synchronisation problems and slow response times. Integrated Pivotal and Sage using .Net C# to synchronise data between the systems in real-time. Wrote Outlook toolbar add-in to synchronise e-mails between Pivotal and Outlook using C#, Pivotal Web Services and XML. Show less

CRM Manager

• Apr 2002 - Mar 2003

Managed a four site European Pivotal implementation including design, customisation, optimisation and user support. This included running workshops to gather business requirements and then implementing Pivotal modules to support the business processes. Also included SQL tuning and optimisation and Crystal Report writing. Managed a four site European Pivotal implementation including design, customisation, optimisation and user support. This included running workshops to gather business requirements and then implementing Pivotal modules to support the business processes. Also included SQL tuning and optimisation and Crystal Report writing.

Systems Engineer

• Dec 2000 - Jan 2002

Working for Pivotal Corp and KPMG Consulting. Role consisted of managing the implementation of the clients CRM system from a technical perspective. Activities included client facing design, customisation, training and user support. The role involved working with many clients across Europe. The position was highly technical using the following Microsoft technologies; Windows 2000, Exchange 2000, SQL 2000, and IIS 5. Also responsible for performance testing clients CRM systems to determine the number of concurrent users it could serve and produce plans on what hardware/software upgrades were needed to increase the current limit. The following technical skills were used during the various client activities; on-site faultfinding of NT, SQL, Exchange and IIS servers, analysis and improvement of networking systems including LAN/WAN and Internet connectivity using the following protocols or services; Active Directory, DNS, WINS, DHCP, SNMP and TCP/IP. At KPMG Consulting my main responsibility was to manage the transition of the upgrade of an old version of Pivotal into the production environment. During the contract I also completed various product customisations including screen layout, security, data import/export and workflow using Pivotal Agents Show less

Windows NT Specialist

• Apr 2000 - Dec 2000

Working for an Internet based company specialising in server and web site performance testing, benchmarking, and consultancy. Responsible for performance testing client/server SQL applications running under Windows to determine their bottlenecks. Testing web servers to determine their efficiency and the number of concurrent and peak users the web sites could serve. Designed and implemented a web server stress test system based at an ISP in London connected to the Internet on a 155Mbit link to stress test clients’ web sites across the Internet. Managed the stress testing of various blue chip companies web sites. Left the Company as they were planning to close due to HP/Compaq Merger. Show less

Documentum Technical Support Analyst

• Dec 1997 - Apr 2000

Main role was to provide pre-installation analysis and on-site installation followed by support via phone, e-mail and on-site visits across Europe. Other functions included technical backup for the field sales team, the creation and maintenance of technical support documentation e.g. installation procedures. Main role was to provide pre-installation analysis and on-site installation followed by support via phone, e-mail and on-site visits across Europe. Other functions included technical backup for the field sales team, the creation and maintenance of technical support documentation e.g. installation procedures.

Technical Information Specialist

• Jan 1994 - Dec 1997

Working primarily as a software developer within the technical publication department of a semiconductor equipment manufacturer. Created a software system using Visual Basic and Delphi that converted the company’s mainframe manufacturing data and CAD drawings into html pages and images in real-time. The system provided the end customer with an interactive online documentation system. Working primarily as a software developer within the technical publication department of a semiconductor equipment manufacturer. Created a software system using Visual Basic and Delphi that converted the company’s mainframe manufacturing data and CAD drawings into html pages and images in real-time. The system provided the end customer with an interactive online documentation system.

Electronic Design Engineer

• Jun 1987 - Jun 1994

A four-year industrial apprenticeship was completed with the company, which involved electronic, computing and mechanical design/development. Specialised in the research and development department. A four-year industrial apprenticeship was completed with the company, which involved electronic, computing and mechanical design/development. Specialised in the research and development department.