Matt Dixey
Business Development Manager at Infinity Business Solutions Ltd- Claim this Profile
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Bio
Chris Howett
I worked with Matt for many years at Prospect School. It is rare to find someone who is genuinely easy to get on with and is the definition of a team player. I found him dependable to work with, he is willing to highlight the gaps in his knowledge and demonstrate desire and skill to fill those gaps. Over the years I worked with Matt, his technical ability grew massively starting from the likes of simple Active Directory user management to full migrations, done with confidence!
Chris Howett
I worked with Matt for many years at Prospect School. It is rare to find someone who is genuinely easy to get on with and is the definition of a team player. I found him dependable to work with, he is willing to highlight the gaps in his knowledge and demonstrate desire and skill to fill those gaps. Over the years I worked with Matt, his technical ability grew massively starting from the likes of simple Active Directory user management to full migrations, done with confidence!
Chris Howett
I worked with Matt for many years at Prospect School. It is rare to find someone who is genuinely easy to get on with and is the definition of a team player. I found him dependable to work with, he is willing to highlight the gaps in his knowledge and demonstrate desire and skill to fill those gaps. Over the years I worked with Matt, his technical ability grew massively starting from the likes of simple Active Directory user management to full migrations, done with confidence!
Chris Howett
I worked with Matt for many years at Prospect School. It is rare to find someone who is genuinely easy to get on with and is the definition of a team player. I found him dependable to work with, he is willing to highlight the gaps in his knowledge and demonstrate desire and skill to fill those gaps. Over the years I worked with Matt, his technical ability grew massively starting from the likes of simple Active Directory user management to full migrations, done with confidence!
Experience
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Infinity Business Solutions Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager
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Sep 2016 - Present
• Maintain a good working relationship with existing and new customers / decision makers.• Understand the customers’ business to make positive suggestions for the future.• Identify key areas of customers’ business that can be developed and enhanced by our products and managed services.• Work out hardware / software technical specifications required for a project, seek multiple quotes from suppliers and identify the best solution for the customer before submitting the final quote.• Follow up contact with customer to close the deal.• Proactively arrange regular visits to customer sites, building excellent working relationships and taking a genuine ‘partnership’ approach.• Manage suppliers, maintaining good relationships and seeking out the best possible cost savings on the customers’ behalf.• Create/maintain online presence:o Update websiteo Manage social media sites and post marketing material regularlyo Send out regular mail shots• Develop a good understanding of existing product / service catalogue.• Manage billing of all products and services sold.• Update CRM with relevant customer details. Show less
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Technical Support Engineer
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May 2014 - Sep 2016
Working as part of a team, in a small business, supporting SMEs nationwide and some overseas.• First point of contact for customers looking for technical support over the phone or email• Assess the technical level of the customer and guide them through remote diagnostics with various support tools and questions.• Determine the best solution for the issue based on knowledge and research.• Escalate issues that are proving difficult to resolve at first point of contact.• Monitor customer backups and resolve any issues on multiple platforms• Monitor servers and desktops with various tools and resolve any potential issues• Ensure contact with customer is positive and regular. Show less
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Prospect School, Reading
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Reading, United Kingdom
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Senior ICT Technician
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Nov 2007 - Jan 2013
Working at Prospect school and many local primary schools (the latter on a contract basis) at every level from basic support through to consultancy covering all aspects of the school’s networks. • Providing complete technical support to over 30 schools in the Reading area • Internet safety / filtering (monitoring systems for bullying/abuse etc using Securus) • Server migration - active directory infrastructure from 2003 through to 2008r2 • PC/Laptop building, imaging, deployment (component level) • Backup and restoration • Software installation and deployment across networks • Research and test new technologies to move the network forward at Prospect and also for our customers • Implementing changes in infrastructure and technologies at every level of each network • Training customers on any aspect of their network as required • Network analysis • Using in-house systems to log, prioritise, monitor and report on all ICT related issues Show less
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IT Technician
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Mar 2006 - Nov 2007
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