Matt DeSantis

IT Administrator at Intelligent CloudCare
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area
Languages
  • English Full professional proficiency

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Bio

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Credentials

  • IT Support
    Google
    Jan, 2022
    - Oct, 2024

Experience

  • Intelligent CloudCare
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Administrator
      • Jul 2021 - Present

      • On-site & remote, end-user support and problem management for all areas of the IT infrastructure. • Setup, configure, diagnose and repair end-user devices, not limited to MacOS/Windows/Linux laptops, Conference Room A/V, Printers, and Computer Accessories. • Assist with new employee onboarding (hardware setup, user accounts, IT training) • Maintain up-to-date documentation of internal knowledge base and end-user support guides. • Deployed and monitored end point protection (Cortex XDR) on all company assets. • Address support tickets in accordance to our department's SLA using JSM. • Google Workspace / G-Suite Administration • Kali Linux penetration tests on networks to search for vulnerabilities. Show less

  • Intelligent Product Solutions
    • United States
    • Design Services
    • 1 - 100 Employee
    • IT Technician I
      • Sep 2018 - Present

      • Helpdesk Ticket System (JIRA) • Performed imaging and configuration of desktops/laptops/tablets • Managing users and computers through active directory • Set up and deployed workstations for new hires, operation system installs and application configurations. • Rolled out VPN and all remote necessities during the COVID-19 pandemic • Provided support to end-user via TeamViewer • Updated and ran server patches on a monthly basis • Deployed NinjaRMM agents’ company wide and monitored the health of all hardware • Outsourced IT services to our Florida office • Repaired defective laptop batteries for both PC’s & Mac • Microsoft Office 365 Administration • Possesses strong knowledge of Atlassian Products (JIRA & Confluence) Show less

Education

  • State University of New York College at Old Westbury
    Bachelor of Science - BS, Business Administration and Management, General
    2017 - 2020
  • Johnson & Wales University
    N\A, Entrepreneurship/Entrepreneurial Studies
    2015 - 2017

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