Experience

JDI (Jones-Dilworth, Inc.)

• United States
• Advertising Services
• 1 - 100 Employee

• Executive Assistant to VP's

  • Dec 2014 - Dec 2016

  I worked closely with clients and account teams to make sure ​JDI is always operating at its best. My role touches heavily on a variety of roles but mostly within the following: -Executive support -Client service -Operations -Professional development -Concierge support for Totem I worked closely with clients and account teams to make sure ​JDI is always operating at its best. My role touches heavily on a variety of roles but mostly within the following: -Executive support -Client service -Operations -Professional development -Concierge support for Totem



MyTime

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Marketing Support

  • Oct 2014 - Feb 2015



Lenda

• United States
• Financial Services
• 1 - 100 Employee

• Executive Support

  • Sep 2014 - Feb 2015



Courtney Powell

• Austin Area, Texas

• Personal Assistant to CEO

  • Jan 2012 - Sep 2014

  Around the clock support to busy executive, including: Conducting research, documented recommendation, executed related tasks Managing global, national travel logistics and communication Managing appointment and calendar in timely, accurate manner Managing bill payment and personal administration in discreet fashion Event booking and shipping logistics In-person travel support as needed Around the clock support to busy executive, including: Conducting research, documented recommendation, executed related tasks Managing global, national travel logistics and communication Managing appointment and calendar in timely, accurate manner Managing bill payment and personal administration in discreet fashion Event booking and shipping logistics In-person travel support as needed



PublikDemand, Inc.

• austin, texas

• Complaint Resolution Specialist

  • Oct 2010 - Dec 2012

  • Documented up to 25 consumer complaints per day against large companies submitted via phone, social media and a web intake form. • Notified consumers of any change in status regarding their complaint and worked to increase resolution speed by relaying any necessary information back to company in a timely fashion. • Reported daily and weekly key performance indicators, including daily report and resolution rates back to the executive team. • Completed projects and special assignments… Show more • Documented up to 25 consumer complaints per day against large companies submitted via phone, social media and a web intake form. • Notified consumers of any change in status regarding their complaint and worked to increase resolution speed by relaying any necessary information back to company in a timely fashion. • Reported daily and weekly key performance indicators, including daily report and resolution rates back to the executive team. • Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans. Show less • Documented up to 25 consumer complaints per day against large companies submitted via phone, social media and a web intake form. • Notified consumers of any change in status regarding their complaint and worked to increase resolution speed by relaying any necessary information back to company in a timely fashion. • Reported daily and weekly key performance indicators, including daily report and resolution rates back to the executive team. • Completed projects and special assignments… Show more • Documented up to 25 consumer complaints per day against large companies submitted via phone, social media and a web intake form. • Notified consumers of any change in status regarding their complaint and worked to increase resolution speed by relaying any necessary information back to company in a timely fashion. • Reported daily and weekly key performance indicators, including daily report and resolution rates back to the executive team. • Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans. Show less



The Shore Condos

• Austin, Texas Area

• Lead Concierge - Customer Service

  • Apr 2008 - Apr 2010

  • Maintained daily communication with 192 units to ensure smooth living accommodations. • Built one on one relationship within the residential community to be a liaison for management team. • Communicated with developers and contractors, customer service representatives and clients to ensure project accuracy. • Worked with Project Managers, Sales Team, Support personnel and vendors to meet specific deadlines. • Maintained daily communication with 192 units to ensure smooth living accommodations. • Built one on one relationship within the residential community to be a liaison for management team. • Communicated with developers and contractors, customer service representatives and clients to ensure project accuracy. • Worked with Project Managers, Sales Team, Support personnel and vendors to meet specific deadlines.



Boundless

• United States
• Advertising Services
• 100 - 200 Employee

• Administrative Assistant/Marketing Intern

  • Apr 2007 - Nov 2008

  • Assisted internal ad agency with client specific administrative tasks: data entry, fulfillment, labels, shipping. • Built online store (shopping cart platform) through data entry, photo resizing and uploading. • Communicated with vendors, customer service representatives and clients to ensure project accuracy. • Worked with Project Manager, Sales Support personnel and vendors to meet specific deadlines. Provided direct assistance to Marketing Manager. • Managed monthly mailings… Show more • Assisted internal ad agency with client specific administrative tasks: data entry, fulfillment, labels, shipping. • Built online store (shopping cart platform) through data entry, photo resizing and uploading. • Communicated with vendors, customer service representatives and clients to ensure project accuracy. • Worked with Project Manager, Sales Support personnel and vendors to meet specific deadlines. Provided direct assistance to Marketing Manager. • Managed monthly mailings for direct mail campaigns, newsletters and other outbound communications. Show less • Assisted internal ad agency with client specific administrative tasks: data entry, fulfillment, labels, shipping. • Built online store (shopping cart platform) through data entry, photo resizing and uploading. • Communicated with vendors, customer service representatives and clients to ensure project accuracy. • Worked with Project Manager, Sales Support personnel and vendors to meet specific deadlines. Provided direct assistance to Marketing Manager. • Managed monthly mailings… Show more • Assisted internal ad agency with client specific administrative tasks: data entry, fulfillment, labels, shipping. • Built online store (shopping cart platform) through data entry, photo resizing and uploading. • Communicated with vendors, customer service representatives and clients to ensure project accuracy. • Worked with Project Manager, Sales Support personnel and vendors to meet specific deadlines. Provided direct assistance to Marketing Manager. • Managed monthly mailings for direct mail campaigns, newsletters and other outbound communications. Show less