Experience

Reikart House Buffalo/Jazzboline Restaurant and Bar

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Sep 2022 - Present



Hyatt Place Buffalo/Amherst

• United States
• Travel Arrangements
• 1 - 100 Employee

• General Manager

  • Aug 2017 - Sep 2022



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Director of Sales

  • Oct 2016 - Aug 2017

  * Responsible for leading the sales and catering team to maintain and attain new accounts* Lead the sales team, not only in their daily sales tasks, but also train them on the ins and outs of Revenue Management so they understand more of the 'behind the scenes' reasons to make more informed decisions for future business* Provide supervision and support to the sales/catering team to maximize their individual performance and, in turn, the performance of the department* Generate 14 day forecasts as well as 30, 60, 90 day forecasts as well for both rooms and catering* Conduct sales calls, meet with clients on site tours (on and off site), attend sales blitzes which our team does each month, and attend trade shows* Lead weekly Sales and Revenue Management meetings with the sales/catering team* Work closely with the GM and Management Company to create a yearly budget Show less

• Revenue Manager/Front Office Manager

  • May 2009 - Nov 2016

  * Responsible for maximizing the overall revenue for the hotel * I work closely with the sales department to bring in the right piece of business at the right time. * Formulate rate strategies to assist in the maximization of revenue coming into the hotel.* Look at trends in the marketplace and how our hotel may be affected by each trend* Analyze both future and historical data and determine how it can influence our hotel* Create a weekly Forecast for 14 days out for all of the Managers on property* Work closely with the General Manager and Director of Sales in creating a yearly budget and committed to attaining each goal on that budget* Recruit and train a successful and efficient team to have a high level of focus on customer service, first and foremost, while also being vigilant in assisting revenue flow into the property * In 2013, Embassy Suites Buffalo ranked 4th in the entire Embassy Suites Brand in RevPAR Show less



Hotel e-Solutions

• Buffalo/Niagara, New York Area

• Revenue Consultant

  • Jan 2015 - Nov 2016

  * I work with a Doubletree Hotel in Bristol, CT * Working from a home office in Buffalo, NY, I assist and consult the hotel on Revenue Management procedures. This includes implementing strategies to efficiently bring in revenue into the hotel to maintain the budgets and goals that their ownership has. * I work with a Doubletree Hotel in Bristol, CT * Working from a home office in Buffalo, NY, I assist and consult the hotel on Revenue Management procedures. This includes implementing strategies to efficiently bring in revenue into the hotel to maintain the budgets and goals that their ownership has.



Ramada Hotel and Conference Center

• Front Desk Supervisor

  • Jul 2006 - Apr 2009



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Concierge / Front Desk / Luggage and Bell Service

  • Jan 2006 - Jun 2006

  Worked at the Front Desk, Luggage/Bell Service, and later promoted to Concierge at one of the biggest, most successful companies in the world. My responsibilities included: * Maintaining the highest level of customer service while I was "on stage" * Checking In / Checking out guests and making each check in / check out memorable for each guest * Delivered luggage to guest rooms as well as helped guests with carrying/loading their bags * Offered guests my opinions on restaurants, parks, etc. in order to make their vacation the best it could be * Took college level classes during my time working here as well Show less