Experience

Radnor House School Twickenham

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• IT Support Engineer

  • May 2016 - Present



University of Cambridge

• United Kingdom
• Research Services
• 700 & Above Employee

• IT Service Desk Technician

  • Feb 2015 - May 2016



Cambridge Consultants

• United Kingdom
• Design Services
• 700 & Above Employee

• IT Support Technician

  • Oct 2014 - Jan 2015

  Working at Cambridge Consultants as an IT Technician included providing network and desktop support both in the Cambridge and Boston (USA) office. IBM lotus notes were used and not having had experience with this before has allowed me to use a different tool on a daily basis.As part of my role here, I have continued to work with numerous different hardware and software packages as well as HP and Konica printers allowing me to put my skill base into use effectively Working at Cambridge Consultants as an IT Technician included providing network and desktop support both in the Cambridge and Boston (USA) office. IBM lotus notes were used and not having had experience with this before has allowed me to use a different tool on a daily basis.As part of my role here, I have continued to work with numerous different hardware and software packages as well as HP and Konica printers allowing me to put my skill base into use effectively



Cambridge University Press & Assessment

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• IT Service Desk Analyst

  • Dec 2013 - Oct 2014

  As a Service Desk Analyst I was responsible for answering phones relating to any IT problems and responding with a first and second line attempted fix. This position has allowed me to further develop my documentation skills when recording and logging calls within ITSM. This process is one of structure and I ensure it is completed in a timely manner. My trouble-shooting skills have vastly improved via the telephone as this role was not face to face contact with the user, therefore, my listening skills have enhanced and processing the information given is much more succint and efficient. With over 3,000 users, some of which are located overseas, I have had to deal with many different IT related issues, some of which are very complex and are needed to be resolved within a very short space of time.I feel this has improved my ability to complete tasks in an efficient way.



St Edmunds Bury Borough Council

• IT Technician

  • Jun 2012 - Dec 2013

  As an IT customer support technician, providing support to a vast variety of users in a busy and demanding environment was enjoyable. Due to this busy environment, my time management skills have improved resolving problems and diagnosing faults more effieciently. Working with a variety of users with different knowledge bases has allowed me to both listen and communicate accordingly to their level of knowledge. One vital part of this role was ensuring data protection policies were followed and upheld accordingly including; encrypting mobile devices and supplying users with safe sticks to transport data on as well as allowing people access to their files and folders within their rights.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• IT Engineer

  • Sep 2011 - Jun 2012

  In this role as a mobile Engineer it has given me the opportunity to work with more experienced engineers in order to enhance my skills and conduct repairs of technical equipment with more confidence and knowledge. This role saw me performing fault finding, printer repairs, PC and laptop rebuilding accordingly as well as, resolving networking issues that may include setting up and reconfiguring Cisco routers and switches. I can also perform re-terminations of cables and connections. I had the opportunity of working with a varietyof different manufacturers’ equipment, inclusive of the following; Beatle, Dell, IBM, Fujitsu, Lenovo, HP, Cisco routers and switches, HP and Lexmark printers.