Assistant Director Of Operations South End

• Mar 2017 - Present

South End Store Manager

• Mar 2017 - Present

Small Business Sales Representative

• Nov 2016 - Feb 2017

Regional Sales and Operations Manager

• Jan 2007 - Apr 2016

Collaborative leader responsible for the successful operation of 12 premium flagship retail, outlet, and temporary locations for an industry leading wholesale and retail manufacturer. During tenure, grew the store count from 1 to 12, consistently reporting double-digit comps. Oversaw the development, training and support of 35 store managers and 115 staff members. Ensured excellence in sales, operations and profitability of industry leading retail locations while giving back to the community and protecting the environment. • Outstanding ability to create engaging customer and employee standards and experiences, setting overall strategy/vision, managing transformational products and programs that exceeded market expectations, and driving business growth in a highly competitive industry.• Ease in handling multiple budgets worth over $10M in expenses; implement new spending as well as navigate budget cuts seamlessly.• History of strategic interpretation of data in order to anticipate challenges, propose creative solutions and implement operating plans achieving positive results; seasonal sku count roughly 150,000 different items each season that includes Burton brand, outside vendors and SMU products.• Proven success in effectively managing the S&GA and Operating income goals by increasing the sales line, lowering store expenditures, controlling payroll, improving inventory shrink, and increasing conversion rates.• Worked proactively with Human Resources to monitor the implementation of policies and procedures in the stores, ensuring compliance and eliminating risk.• Daily interface with Brand Owners, Corporate Office, and Store Personnel.• Identified each store’s individual characteristics reflecting the local community, ensuring successfulimplementation of over 30 events per year.• Skilled at working in a progressive high-paced team environment where creativity is highly valued. Show less

Retail Store Manager

• 2003 - 2007

Quickly promoted after opening up the first outlet location for Burton with a staff of 18 to the Flagship location in the heart of the corporate headquarters with a staff of 27. Demonstrated strength in hiring and training high quality personnel, establishing and maintaining effective store merchandising, maintenance and customer service policies, and establishing effective communication. Track record of knocking retail sales goals out of the park!

Store Manager

• 2002 - 2003

Managed daily operations as well as trained staff in 6 locations on snowboard and In-line skate sales. Completed full store remodel and multiple physical inventories. Managed daily operations as well as trained staff in 6 locations on snowboard and In-line skate sales. Completed full store remodel and multiple physical inventories.

Snowboard Instructor

• 2001 - 2002

Taught snowboarding to adults and children of all abilities. Certified AASI Level 1. Taught snowboarding to adults and children of all abilities. Certified AASI Level 1.

Store Manager

• 1999 - 2001

Managed daily operations, achieved sales targets, developed training programs and product clinics. Managed daily operations, achieved sales targets, developed training programs and product clinics.

Product and Sales manager

• Apr 1998 - 1999

Directed development, design, testing and production of new skate products. Acted as liaison between professional team and research and development. Directed development, design, testing and production of new skate products. Acted as liaison between professional team and research and development.

Product Manager

• Mar 1997 - Apr 1998

Managed development/testing for in-line skate and skateboard wheels and accessories. Managed professional skate teams. Managed development/testing for in-line skate and skateboard wheels and accessories. Managed professional skate teams.

Buyer and Assistant Manager

• Feb 1993 - Feb 1997

Assistant manager and buyer for specialty sports store on Newbury st. Assistant manager and buyer for specialty sports store on Newbury st.