Help Desk Team Lead

• Dec 2022 - Present

The team lead assigns tickets to the other helpdesk tech's as well as manages schedules, on-site visits, and time off requests. The team lead is also an escalation point between the helpdesk and System Admins. The team lead will take on tickets that the other help desk techs can not solve. The team lead will also work on projects with the System Admin team.

Tier 2 help desk tech

• Feb 2021 - Dec 2022

Video Editor

• May 2019 - Feb 2021

Perform checks and corrections of sonar depth readings in ReefMaster software and export data to *.CSV format. Import field videos for high definition stream surveys into VIRB software and then optimize those videos into MP4 format along with overlay of GPS data and coordinates. Compile all previous data into Adobe Premiere Pro and layout in sequence to create final production film to deliver to various government entities and clients in order to show certain environmental impacts of water flow, waste water, storm damage, and effects on wildlife by blending modern computer modeling techniques with practical, science- based field methods.

Stay at home dad

• Nov 2008 - Nov 2019

Responsible for managing the well being of my sons, Desmond and Donovan. In charge of daily activities, meals, education, and play time. Other responsibilities include: Laundry, Dishes, Dry Cleaning, Home repairs, Home Landscaping, Diaper changing, children’s hygiene, grocery shopping, planning dinners for the work week, cooking dinners for the Family. Responsible for managing the well being of my sons, Desmond and Donovan. In charge of daily activities, meals, education, and play time. Other responsibilities include: Laundry, Dishes, Dry Cleaning, Home repairs, Home Landscaping, Diaper changing, children’s hygiene, grocery shopping, planning dinners for the work week, cooking dinners for the Family.

Help Desk Technician

• Jan 2008 - Nov 2008

Provided support to internal and external customers (employees, Doctors, referring practices) for various network systems, software and hardware solutions. Also provided remote support for additional field offices via telephone and remote software. Provided support to internal and external customers (employees, Doctors, referring practices) for various network systems, software and hardware solutions. Also provided remote support for additional field offices via telephone and remote software.

MHS Bladeframe deployment engineer

• May 2005 - Nov 2007

Coordinate installation, setup, and configuration of Egenera Bladeframe hardware systems throughout domestic and international military healthcare locations. Perform integration of Egenera Bladeframe ES server with Linux software and Windows 2000 environments. Conduct power and UPS backup checks. Manage testing procedures for individual hardware components. Administer Linux updates and patches onto Bladeframe and Cisco devices. Collaborate with government staff to remove obsolete system and migrate database files to new system. Perform comprehensive evaluation of live system applications to ensure proper operation prior to system handover to remote Blade Operations Center.

Help Desk Specialist

• Jan 2003 - May 2005

Help desk technician

• Jan 2001 - Dec 2002

Phlebotomist, Specimen Processor, Information Technologist.

• 1999 - 2001