Experience

YTL Arena Bristol

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Senior Events Project Manager

  • Jan 2022 - Present

  The YTL Arena will be the South West's first purpose built arena, with a capacity of 17,000Role involves giving direct assistance and support to the UK Project Director for the Pre-Operations Stage deliverables, and assist the CEO and Finance Manager by providing insight and advice into pre-opening and business ready budgets Responsible for providing design and project teams with operational insight, and clear guidance relating to layouts, production facilities and security related infrastructure, using critical decision-making skills to provide best value for business and best future experience for visiting customers and productions, managing large allocations of project budget to achieve this Supporting team members at all levels of the organisation with the aim of aiding in the delivery of all operational functions and outcomes to open the venue, taking responsibility for the development and future implementation of the Operational Plan, event management plans and security plans in conjunction with appointed consultants, ensuring compliance with legislation and industry best practiceForecasting of future staff requirements and development of departmental structures and team plans, creation of job descriptions and personal specification for the future operational team, and identification of training requirementsDevelopment of tender documents for future service providers such as medical and securityDevelopment of positive relationships with key internal and external stakeholders (including local authorities, transport and emergency services), contractors, suppliers and any other bodies as required Management of any events and tenancies of the venue whilst construction activity is taking place in other areas of the complex in conjunction with company practices, managing licences and negotiation of hires with prospective hirersRepresenting the company at industry events, providing project updates and forging relationships with other arena venues



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Deputy General Manager

  • Jul 2021 - Jan 2022

  Responsible for getting the venue business ready for re-opening after covid restrictions were lifted – creating SOPs and Risk Assessments in order to adhere to Public Health and Government guidelines and regulations, and give confidence to returning ticket holders in attending mass gatheringsAided in the recruitment and training of a number of new personnel (including department heads) for the reopening of the venue after 15 months of closure Negotiating Hire deals with Promoters and event organisers, and identifying revenue drivers to contribute towards income targets, as well as management of event related costs to ensure maximum profitability of events Responsible for the accurate settlements of shows with external promoters and company accounts team, ensuring compliance with company audit procedures Day to day supervision of department heads and sub contractors to ensure a high level of service is given to all customers - ticket holders and those who have hired the venue

• Senior Event Manager

  • Mar 2014 - Jul 2021

  Based at the Motorpoint Arena Cardiff (7500 cap. indoor arena), I was responsible for ensuring that all information from visiting Promoters, Production Teams and Event Organisers is collated, organised and shared with the relevant Venue Operational departments ahead of each event, and then acting as the point of contact between the event representatives and the Venue team throughout the course of the Event. Working across a range of events, from festival headlining music acts to company AGMs, It was my role to ensure clear lines of communication with internal departments such as box office (regarding show configurations and production requirements), providing support to Sales and Marketing team with initial sales inquiries, and when required, working with licensing authorities, fire service, buildings and environmental health regarding any unique aspects of a particular event.Responsible for developing and maintaining suitable working procedures, keeping up with and adhering to relevant industry H&S practice to ensure the best possible experience for anyone visiting the Venue; Event Organisers and ticket holders alike.As department lead, I supervised the activities of the Event Management and Technical Teams, as well as taking main responsibility for the supervision of contractors including security, riggers and local crew, monitoring and reviewing performance to ensure a high quality of service is provided by the teams to all customers, whilst also working to budgets to ensure event related spend is monitored and maximising event related recharges



Orchard Media and Events Group

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Artist Liaison

  • Aug 2021 - Aug 2021

  Working at the Bath Festival in 2018 and 2021, i was responsible for the coordination of headline artist requirements, including transport arrangements, issuing accreditation and liaison between touring party and stage management to ensure artists arrive at stage on time, have had their contractual rider requirements fulfilled and are kept informed of any changes to schedules or arrangements Working at the Bath Festival in 2018 and 2021, i was responsible for the coordination of headline artist requirements, including transport arrangements, issuing accreditation and liaison between touring party and stage management to ensure artists arrive at stage on time, have had their contractual rider requirements fulfilled and are kept informed of any changes to schedules or arrangements



Cardiff Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Contact Tracer

  • Oct 2020 - Jul 2021

  Initially employed to undertake case interviews with individuals who have already been identified as symptomatic and/or confirmed as having Covid -19 in order to identify people and places they may have been in contact withHave recently moved to a team dealing with international arrivals back into the UK, which involves the interpretation of government guidance, engaging with external stakeholders including the police and public health to ensure that we translate the guidance into SOPs for the contact tracing team so that they can practically implement the guidelines.



Showsafe Plus

• Event Manager - Titan Warehouse

  • Oct 2019 - Oct 2019

  Freelance Event Manager position for 10,000 capacity dance event in temporary structure over 2 nights on 3 separate occasions Responsible for leading promoter and production elements of SAG meeting with local council, presenting the event safety management plan and fielding of any enquiries relating to the pre planning of the event. Creation of accreditation system Ensuring on the day licence obligations were met, supervision of security teams, visiting production, bar contractors, noise management contractors, traffic management to ensure a safe event for all attendees

• Main Arena Event Manager - Peaky Blinders Festival

  • Sep 2019 - Sep 2019

  Freelance role as main arena event manager at Peaky Blinders Festival in Birmingham. Responsible for the safety in the main arena of patrons, i worked closely with security contractor, stage and production management, site management and artist liaison teams to ensure a safe environment for all attendees, that all changes to schedules were communicated to relevant parties, and that specific licence conditions were adhered to and rectifying actions were planned and taken in the event of any issues



Celtic Manor Resort

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Sep 2013 - Mar 2014

  Role at 5* hotel involved effectively managing events held at the resort, from small meetings and dinners to large multi-day residential conferences. Liaising with and advising clients leading up to the event date, my role included production of accurate and informative ‘booking event orders’ that clearly portray the client’s requirements to all departments within the resort. Operational aspect of the role required me to be available throughout the event to ensure all requirements are met and to act as a point of contact both for the client and all hotel departments, and that facilities are upsold where possible. I was also responsible for making sure that event feedback was sought, and strict accuracy standards were maintained to ensure accounts are settled accurately and quickly



City of Cardiff Council

• Event Programme Planning Coordinator

  • Apr 2010 - Sep 2013

  Working at St David's Hall, principal functions of the role were to liaise with a range of potential customer from large music and comedy promoters to small conference organisers to plan and deliver events at the venue, managing a diary of 10 spaces, from small meeting rooms through to main 2000 capacity auditoriumResponsible for negotiating hire deals, up selling facilities to work towards retained income targets and working with other members of programming and marketing teams to ensure a mixed and diverse programme of high quality eventsCoordinating all aspects of events including ticketing, technical and front of house, and liaising with all other departments including catering, I was responsible for ascertaining client’s needs, and planning and preparing for them. Responsible for collating and communicating information such as technical riders and all other relevant correspondences with promoters/ event organisers, and using the information to produce weekly event planning document, internally distributed to all operational departments.

• Stage Technician

  • Nov 2006 - Mar 2010

  Working within the stage technical department at St David's Hall, the role involved working on production aspects of large events acting as stage manager for a variety of shows including Live TV, and technical operator of sound, lighting and AV equipment.Working with a wide variety of incoming customers, daily tasks included liaising with touring productions to ascertain their requirements from the venue, preparing performance spaces in a variety of configurations to suit show and making sure that all health and safety regulations are observed. I also supervised local crew and casual staff.Other roles included analysing box office figures to give information on sales to incoming companies, and working with marketing team to utilise promotional material for in house emarketing campaigns.



Cardiff University

• United Kingdom

• Events and Entertainment Supervisor

  • Dec 2004 - Jun 2006

  Supervised large club nights and events, attracting between 1500-1900 people 4 times a week, involved in creating branded events.Aided in creating strategies for the effective marketing of events, working with appropriate student media outlets to maximise attendances.Organisation of trips for large groups of studentsWorking on large annual events such as summer balls from the initial ideas to the implementation, including working with and supervising local crew and security, artist liaison, stage management of main stage and running duties