Matt Bernard, CHA
General Manager at The Porter Portland, Curio Collection by Hilton- Claim this Profile
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English Native or bilingual proficiency
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Japanese Professional working proficiency
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Spanish Professional working proficiency
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Bio
Erin Kabbash
Matthew is one of the most driven and caring managers I have had the pleasure of working next to. His team members above and below him hold him in the highest respect due to his tireless work ethic and extreme care of others. His level of organization and guest service cannot be matched. It is obvious that he does not just do the job, he cares about the job and the people involved which is the real secret to business in my opinion. It is without hesitation that I highly recommend Matthew to any professional team.
Lauren Myers
As Marketing Coordinator at Sofitel Los Angeles, I had the pleasure of working with Matthew Bernard. He has shown an absolute dedication toward his work and to his team. We worked together on certain projects ranging from internal marketing and promotions, to guest service requests and what I am most impressed with is his undeniable passion toward customer service. Matthew is an outstanding performer and knows how to deal with customers on any level. He also knows how to handle himself under the most circumstantial situations. His meticulous manner has helped me solve problems and find solutions that which is in the best interest of the customers. I strongly recommend Matthew and appreciate favorable considerations for any position that which he applies. Lauren Myers
Erin Kabbash
Matthew is one of the most driven and caring managers I have had the pleasure of working next to. His team members above and below him hold him in the highest respect due to his tireless work ethic and extreme care of others. His level of organization and guest service cannot be matched. It is obvious that he does not just do the job, he cares about the job and the people involved which is the real secret to business in my opinion. It is without hesitation that I highly recommend Matthew to any professional team.
Lauren Myers
As Marketing Coordinator at Sofitel Los Angeles, I had the pleasure of working with Matthew Bernard. He has shown an absolute dedication toward his work and to his team. We worked together on certain projects ranging from internal marketing and promotions, to guest service requests and what I am most impressed with is his undeniable passion toward customer service. Matthew is an outstanding performer and knows how to deal with customers on any level. He also knows how to handle himself under the most circumstantial situations. His meticulous manner has helped me solve problems and find solutions that which is in the best interest of the customers. I strongly recommend Matthew and appreciate favorable considerations for any position that which he applies. Lauren Myers
Erin Kabbash
Matthew is one of the most driven and caring managers I have had the pleasure of working next to. His team members above and below him hold him in the highest respect due to his tireless work ethic and extreme care of others. His level of organization and guest service cannot be matched. It is obvious that he does not just do the job, he cares about the job and the people involved which is the real secret to business in my opinion. It is without hesitation that I highly recommend Matthew to any professional team.
Lauren Myers
As Marketing Coordinator at Sofitel Los Angeles, I had the pleasure of working with Matthew Bernard. He has shown an absolute dedication toward his work and to his team. We worked together on certain projects ranging from internal marketing and promotions, to guest service requests and what I am most impressed with is his undeniable passion toward customer service. Matthew is an outstanding performer and knows how to deal with customers on any level. He also knows how to handle himself under the most circumstantial situations. His meticulous manner has helped me solve problems and find solutions that which is in the best interest of the customers. I strongly recommend Matthew and appreciate favorable considerations for any position that which he applies. Lauren Myers
Erin Kabbash
Matthew is one of the most driven and caring managers I have had the pleasure of working next to. His team members above and below him hold him in the highest respect due to his tireless work ethic and extreme care of others. His level of organization and guest service cannot be matched. It is obvious that he does not just do the job, he cares about the job and the people involved which is the real secret to business in my opinion. It is without hesitation that I highly recommend Matthew to any professional team.
Lauren Myers
As Marketing Coordinator at Sofitel Los Angeles, I had the pleasure of working with Matthew Bernard. He has shown an absolute dedication toward his work and to his team. We worked together on certain projects ranging from internal marketing and promotions, to guest service requests and what I am most impressed with is his undeniable passion toward customer service. Matthew is an outstanding performer and knows how to deal with customers on any level. He also knows how to handle himself under the most circumstantial situations. His meticulous manner has helped me solve problems and find solutions that which is in the best interest of the customers. I strongly recommend Matthew and appreciate favorable considerations for any position that which he applies. Lauren Myers
Credentials
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Building Resilience as a Leader
LinkedInJul, 2020- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInJul, 2020- Nov, 2024 -
Managing Organizational Change for Managers
LinkedInJul, 2020- Nov, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInJul, 2020- Nov, 2024 -
Bystander Training: From Bystander to Upstander
LinkedInJun, 2020- Nov, 2024 -
Communicating Across Cultures
LinkedInJun, 2020- Nov, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInJun, 2020- Nov, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInJun, 2020- Nov, 2024 -
Critical Thinking
LinkedInJun, 2020- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInJun, 2020- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJun, 2020- Nov, 2024 -
Developing Your Emotional Intelligence
LinkedInJun, 2020- Nov, 2024 -
Effective Listening
LinkedInJun, 2020- Nov, 2024 -
Leading with Emotional Intelligence
LinkedInJun, 2020- Nov, 2024 -
Mindfulness Practices
LinkedInJun, 2020- Nov, 2024 -
Skills for Inclusive Conversations
LinkedInJun, 2020- Nov, 2024 -
Unconscious Bias
LinkedInJun, 2020- Nov, 2024
Experience
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The Porter Portland, Curio Collection by Hilton
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United States
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Hospitality
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1 - 100 Employee
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General Manager
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Dec 2021 - Present
As unique and stylish as the city itself, The Porter illuminates in the heart of downtown Portland. Immerse yourself in sophisticated luxury and modern comforts, with well-appointed rooms and suites, featuring views of the city skyline and the Willamette River. More than a place to stay, The Porter delivers with a journey for your taste buds, offering culinary options at four unique on-site restaurants. Facilities for flawless events with 10,000 square feet of indoor and outdoor event space. Show less
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Provenance Hotels
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United States
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Hospitality
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1 - 100 Employee
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Area General Manager, Provenance Hotels
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Feb 2020 - Dec 2021
Founded in 2000 and headquartered in Portland, Ore., Provenance Hotels owns, develops and manages market-leading independent hotels spanning 14 properties (and growing) across Washington, Oregon, California, Louisiana, Tennessee, Massachusetts and Indiana. We are people first, hoteliers second. A Provenance Hotel expresses the richness of our individuality and the communities we call home, illuminating the bright talent that we work alongside each day, the structures we bring to life and the ingenuity of the partners who share our values. Show less
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The Standard, Downtown LA
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United States
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Hospitality
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1 - 100 Employee
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General Manager
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Nov 2018 - Nov 2019
Originally constructed as the headquarters of Superior Oil, The Standard, Downtown LA is Mid-Century California architecture par excellence. Smack-dab in the center of booming Downtown Los Angeles, the 207-room hotel features massive guest rooms, a rooftop pool and bar with stunning panoramic views of LA, an intimate rooftop garden bar, and a stellar 24-hour restaurant. There is also a quarry’s worth of marble on the façade and covering the lobby, which is, well, very impressive. Originally constructed as the headquarters of Superior Oil, The Standard, Downtown LA is Mid-Century California architecture par excellence. Smack-dab in the center of booming Downtown Los Angeles, the 207-room hotel features massive guest rooms, a rooftop pool and bar with stunning panoramic views of LA, an intimate rooftop garden bar, and a stellar 24-hour restaurant. There is also a quarry’s worth of marble on the façade and covering the lobby, which is, well, very impressive.
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HHM Hotels
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United States
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Hospitality
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700 & Above Employee
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General Manager
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Jan 2017 - Nov 2018
Located in a discreet residential neighborhood, the Ambrose is an eco-chic boutique hotel, extending quiet, understated luxury to business and leisure travelers alike. Rates include an all-natural continental breakfast, local shuttle service and a 24 hour fitness center. Located in a discreet residential neighborhood, the Ambrose is an eco-chic boutique hotel, extending quiet, understated luxury to business and leisure travelers alike. Rates include an all-natural continental breakfast, local shuttle service and a 24 hour fitness center.
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Pacifica Hotels
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United States
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Hospitality
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100 - 200 Employee
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General Manager
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Sep 2015 - Jan 2017
Experience the laid-back, coastal style of our ocean-facing rooms, our rooftop terrace with spectacular marina views, and our brand new lobby with plenty of room to sit back and relax, especially with complimentary Wi-Fi and breakfast everyday. The local area is perfect for walking or biking, and we can happily arrange bike rentals during your next beach vacation in Redondo Beach, CA. Experience the laid-back, coastal style of our ocean-facing rooms, our rooftop terrace with spectacular marina views, and our brand new lobby with plenty of room to sit back and relax, especially with complimentary Wi-Fi and breakfast everyday. The local area is perfect for walking or biking, and we can happily arrange bike rentals during your next beach vacation in Redondo Beach, CA.
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SIXTY Hotels
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United States
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Hospitality
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1 - 100 Employee
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Hotel Manager
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Apr 2015 - Sep 2015
Contemporary luxury comes together with 1960s cool at SIXTY Beverly Hills, an elegant hotel in Los Angeles' most glamorous location. Discover this serene outpost at the foot of the hills and enjoy upscale comfort and unexpected design elements, all wrapped up in a stylish Beverly Hills luxury hotel. Contemporary luxury comes together with 1960s cool at SIXTY Beverly Hills, an elegant hotel in Los Angeles' most glamorous location. Discover this serene outpost at the foot of the hills and enjoy upscale comfort and unexpected design elements, all wrapped up in a stylish Beverly Hills luxury hotel.
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Viceroy Hotels and Resorts
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United States
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Hospitality
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200 - 300 Employee
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Director Of Rooms
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Sep 2012 - Apr 2015
Viceroy Hotel Group delivers one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in some of the world's most sought-after destinations. Its two distinctive collections of properties – Viceroy Hotels and Resorts and Urban Retreats – redefine the very concept of boutique and luxury hospitality. Viceroy Hotel Group delivers one-of-a-kind lifestyle experiences that bring together provocative design and intuitive service in some of the world's most sought-after destinations. Its two distinctive collections of properties – Viceroy Hotels and Resorts and Urban Retreats – redefine the very concept of boutique and luxury hospitality.
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Sofitel
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France
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Hospitality
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700 & Above Employee
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Director of Guest Services
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2008 - 2012
Sofitel Los Angeles at Beverly Hills is a stunning hotel in LA, offering elegant luxury accommodations and dramatic décor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort. Ideally situated on the corner of La Cienega and Beverly Boulevard, opposite the Beverly Shopping Center, this hotel is conveniently located near Cedar Sinai Medical Center, Rodeo Drive, Melrose Avenue & Sunset Boulevard. Discover a unique blend of French fashion mixed with Hollywood glamour. Show less
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Morgans Hotel Group
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United States
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Hospitality
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300 - 400 Employee
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Front Office Manager
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2003 - 2008
Mondrian LA is a parallel universe of perpetual possibility. Rejuvenated by Benjamin Noriega-Ortiz, this luxury boutique hotel in the heart of West Hollywood captures everything the Strip stands for – excitement, invincibility and glamour. Entering Mondrian through its signature, thirty-foot mahogany doors, guests will find the recently expanded lobby, accented with hues of deep purple and complemented by custom-designed furniture, a Lucite indoor swing and a mushroom-inspired concierge desk. Surrounded by the beauty of the hotel lobby is our world class Business Center with complimentary high speed wireless internet access. Ivory On Sunset, a restaurant which is a collaboration with John Terzian of The h.wood Group, Built Inc. and Hakkasan Group, celebrates California cuisine and comfort foods to encourage diners to embrace the restaurant’s communal philosophy. Up in the sky, amid the clouds of Los Angeles, guests can enjoy the stunning view from our Skybar lounge, Los Angeles' mainstay for nightlife. Exxhibit Boutique, our gift shop, offers curated items tailored for the LA scene. Mondrian is located right on the Sunset Strip, close to Fox Studios, Paramount Pictures, Staples Center, Dodgers Stadium, Hollywood Hills, Santa Monica, Rodeo Drive and Getty Museum. Skybar lounge, Los Angeles' mainstay for nightlife. Base, our gift shop, offers curated items tailored for the LA scene. Mondrian is located right on the Sunset Strip, close to Fox Studios, Paramount Pictures, Staples Center, Dodgers Stadium, Hollywood Hills, Santa Monica, Rodeo Drive and Getty Museum. Show less
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Electronic Warfare Technician First Class
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1994 - 2003
The mission of the Navy is to maintain, train and equip combat-ready Naval forces capable of winning wars, deterring aggression and maintaining freedom of the seas. The mission of the Navy is to maintain, train and equip combat-ready Naval forces capable of winning wars, deterring aggression and maintaining freedom of the seas.
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Education
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Columbia Southern University
Bachelor, Business Administration Hospitality and Tourism -
AHLEI - American Hotel & Lodging Educational Institute
Certified Hotel Administrator, Certified Hotel Administrator
Community
