Chief Operating Officer

• Aug 2021 - Present

Director, Value Based Care Delivery & Analytics

• Oct 2018 - Aug 2021

Our team is responsible for designing and deploying new processes to 16,000+ HHAs and CNAs and 150 RN Clinical Managers to support an innovative approach to caring for MLTSS and HCBS clients. Using our new processes, we also support a robust data analytics program to drive and support evidence-based approaches to help keep our client's safe and in the comfort of their own homes.• Designed and implemented a Clinical Decision Support System (CDSS) for MTLSS Personal Care Services, which led to a 35% reduction in ED utilization risk for high-risk populations.• Led a a complex initiative in 2017 to lead >15,000 HHAs, CNAs, and RNs from paper-based clinical documentation to fully electronic documentation, resulting in increased efficiency, capacity, and a robust platform for evidence based data analytics/care.• Instructor for BAYADA's Leadership Academy where I facilitate a class focused on creating a strategic growth plan.• COVID-19 Response - Secured two manufacturers to deliver over 100,000 reusable face shields at prices below market rates. Adapted EMR processes in record time to meet new reporting and monitoring requirements related to COVID-19. Led the design and deployment of a COVID-19 educational series to >10,000 HHAs and CNAs. • Responsible for leading and collaborating with multiple business units and revenue cycle teams to design and deploy new processes to ensure business continuity related to Payor/State EVV Aggregator go-lives in >20 states, with >75,000 weekly visits and 30,000 employees impacted.Association Memberships:• Partnership for Medicaid Based Home Care - EVV Subcommittee• Long-Term Care Quality Alliance• MLTSS Association• Delaware Medicaid EVV Steering Committee• New Jersey Medicaid EVV Provider / Payor Steering Committee• CellTrak Customer Advisory Panel Show less

Director, Process Innovation & Strategy

• Sep 2014 - Oct 2018

• Led a small (3 person) project team that designed, developed, and successfully implemented a new balanced scorecard & performance management system for 200+ Home Care Offices in 2016.• Led the design & deployment oversight for CellTrak's Electronic Visit Verification (EVV) system across 12 states to ~15,000 HHAs and CNAs. As of March 2021, we have successfully completed over 5 million visits via EVV.• Independently designed a methodology to source Medicaid claims data, resulting in an industry leading market / competitor analytics tools. This data has increased the organizations ability to target acquisitions, position operations to meet competitor threats, and take advantage of opportunities other competitors are not aware of.• Led the design framework & deployment of various state/payor mandated data aggregrators (SanData, HHAExchange, CareCall, Authenticare / FirstData, Tellus, SinQ, Optum / MyTimeSheet, CareBridge, HealthStar, etc)• Led the design, development, and deployment of population health and value-based care strategies and products for LTSS / HCBS populations• Designed and deployed an internal Secret Shopping program for all Home Care Services. Leveraged results to implement a continuous process improvement program to ensure all staff are providing the same high-level of customer service.• Part of a small team that designed, developed, and successfully implemented new measures, dashboards, and tools for Home Care Offices to review and take action on improving enterprise wide Recruiting, Retention and Reactivation Strategies.• Designed and successfully implemented a new a Quarterly Planning and Annual Planning process for Directors, Division Directors, and Practice Leaders in 200+ Home Care Offices in 2016.• Administrator and lead moderator for BrightIdeas, an innovation management / internal crowd sourcing platform. Show less

Senior Auditor, Quality Assurance / Internal Audit

• Oct 2013 - Sep 2014

• Assisted in the development and implementation of proactive controls to support risk mitigation.• Scheduled and performed operational quality assurance field audits at home care service offices. Independently performed interviews and exit meetings with Directors and staff at each location• Performed additional operational, contractual, financial, and compliance audits at the direction of Senior Management or the Chief Compliance Officer.• Collected and analyzed audit data, identified trends and worked to improve process efficiency and effectiveness. Show less

Director, Client Services

• Jun 2010 - Oct 2013

• Assumed full management responsibility for the office operations and functions, including all client services and leadership of over 500 employees. • Achieved fourteen billing records resulting in 50% net growth• Measurably decreased client complaints by cross-training staff and empowering office employees to resolve issues independently with cost effective measures. • Selected to manage an integration team tasked with training team members joining BAYADA through a large acquisition• Developed a keen and functional understanding of regulatory and compliance requirements as it relates to healthcare and government payers.• Strategically planned and budgeted for growth by establishing BAYADA as the home care provider of choice with key contacts within the community.• During this 3 year period, also worked across 3 states to turn around struggling offices. Show less

Client Services Manager

• Nov 2007 - Jun 2010

Office Description(s): Managed a high-volume caseload consisting of: Pediatric & Adult High-Tech Ventilator / Tracheostomy Dependent Nursing Cases, IV Infusion, Private-Pay Personal Care Cases, and Medicaid/Government Sponsored Program Cases.

Partner (Currently Silent Partner)

• Jan 2017 - Jul 2021

A boutique firm focused on sourcing and providing innovative market data for Home Health Care and other LTSS and HCBS organizations serving government funded programs like Medicaid, Medicare, and VA. Please visit www.HomeHealthCareData.com for more information or to speak with one of our associates. A boutique firm focused on sourcing and providing innovative market data for Home Health Care and other LTSS and HCBS organizations serving government funded programs like Medicaid, Medicare, and VA. Please visit www.HomeHealthCareData.com for more information or to speak with one of our associates.

Medical Management, Health Economics

• Nov 2006 - Nov 2007

• Constructed and maintained a comprehensive database of disease management and health management questions during a system-wide upgrade and integration. • Led a Health Plan sponsored evidence-based pilot program for managing/resolving non-healing wounds of >4 weeks. • Collaborated with healthcare informatics specialists to mine health plan data in analyzing the effectiveness of care and/or clinical interventions. • Collaborated with wound care specialists to determine and implement best practices in capturing data from a large variety of wound types. Show less