Experience

BeyondTrust

• United States
• Software Development
• 700 & Above Employee

• BeyondTrust University eLearning Developer

  • Nov 2019 - Present

  Assess both administrator- and user-oriented learner’s needs. Organize, plan and prepare to develop courses. Assist with the instructional design of the eLearning courses. Use your visual and graphic design skills to create an engaging course. Understand eLearning technologies, such as authoring tools and learning management systems. Make use of new learning technologies such as distance learning tools. Maintain training content using excellent writing skills. Keep personal IT skills, eLearning skills, and BeyondTrust knowledge up to date.Assess training effectiveness. Show less

• BeyondTrust University Senior Instructor

  • Sep 2019 - Oct 2019

• BeyondTrust University Instructor

  • Dec 2015 - Aug 2019

  Assess individual/group training needs for each course.Organize, plan and prepare to deliver courses.Maintain and upgrade computer software and hardware to support hands-on exercises and trainingdemonstrations, including Windows, Mac, and Linux based systems.Make use of new learning technologies such as Adobe Connect.Keep personal IT skills and knowledge up to date.Responsible for training customers, partners and employees on Bomgar’s software and ensuring full knowledge transfer.Maintain in-depth knowledge of Bomgar's Enterprise Remote Support, Privileged Access Management, and Vault products. Show less



ZyQuest Inc. Technology and Development

• Information Technology & Services
• 1 - 100 Employee

• Infrastructure Technician

  • Sep 2007 - Nov 2015

  Provided day-to-day support for end users, networks, and servers for small to medium-sized businesses. Managed upgrade projects, including the procurement, configuration, and installation of servers, firewalls, network switches, VMWare virtualization products, Windows OS deployments, and Linux OS deployments. Configured/managed/monitored backup operations for several business. Installed and supported servers and networking hardware in datacenter environments. Managed purchasing and resale of Dell servers, switches, firewalls, workstations, and laptops. Provided leadership to help desk team and managed their workloads. Met with prospective clients to discuss business opportunities and negotiated managed services contracts. Provided training for new staff as needed, both in Green Bay, WI and Phoenix, AZ. Served as datacenter technician for hosted services in Green Bay, WI and Phoenix, AZ. Managed and maintained long-term business client relationships. Contributed to strategic planning of IT services provided by the team. Show less



Brian's Home Inspections, Inc.

• Licensed Home Inspector

  • Mar 2005 - Jun 2007

  Traveled all over NE Wisconsin performing home inspections. Provided customer service to home owners and buyers. Launched and configured a static website for the business. Traveled all over NE Wisconsin performing home inspections. Provided customer service to home owners and buyers. Launched and configured a static website for the business.



Lyndahl Funeral Home

• United States
• Individual and Family Services

• Video Engineer

  • 2004 - 2005

  Established the home’s video production system. Provided customer service. Worked hourly and on-call to create memorial videos from family pictures. Ran new Ethernet wires and connected those to wall jacks. Configured a small file server on their network to serve as a main repository for their documents and forms, and as a backup for video files. Established the home’s video production system. Provided customer service. Worked hourly and on-call to create memorial videos from family pictures. Ran new Ethernet wires and connected those to wall jacks. Configured a small file server on their network to serve as a main repository for their documents and forms, and as a backup for video files.