Experience

Selux Diagnostics, Inc

• United States
• Biotechnology Research
• 1 - 100 Employee

• Director of Customer Support

  • Dec 2022 - Present

  Leader for all aspects of the customer support areas within Selux: Field Service, Technical support, parts management, installation and maintenance schedules, CRM (Salesforce) license management and integration customization,training and QMS document generation (SOPs, TSBs, etc.). Close coordination with Sales and early access agreement customers as well as clinical affairs teams. Provide data and feedback via meetings and reports to R&D as well as contract manufacturer to improve the… Show more Leader for all aspects of the customer support areas within Selux: Field Service, Technical support, parts management, installation and maintenance schedules, CRM (Salesforce) license management and integration customization,training and QMS document generation (SOPs, TSBs, etc.). Close coordination with Sales and early access agreement customers as well as clinical affairs teams. Provide data and feedback via meetings and reports to R&D as well as contract manufacturer to improve the reliability and serviceability of instruments. Show less Leader for all aspects of the customer support areas within Selux: Field Service, Technical support, parts management, installation and maintenance schedules, CRM (Salesforce) license management and integration customization,training and QMS document generation (SOPs, TSBs, etc.). Close coordination with Sales and early access agreement customers as well as clinical affairs teams. Provide data and feedback via meetings and reports to R&D as well as contract manufacturer to improve the… Show more Leader for all aspects of the customer support areas within Selux: Field Service, Technical support, parts management, installation and maintenance schedules, CRM (Salesforce) license management and integration customization,training and QMS document generation (SOPs, TSBs, etc.). Close coordination with Sales and early access agreement customers as well as clinical affairs teams. Provide data and feedback via meetings and reports to R&D as well as contract manufacturer to improve the reliability and serviceability of instruments. Show less



BICO

• United States
• Biotechnology Research
• 1 - 100 Employee

• Global Customer Support Manager

  • Apr 2021 - Dec 2022

• Global Training and Installation Lead

  • Apr 2021 - Jun 2021



INanoBio

• United States
• Nanotechnology Research
• 1 - 100 Employee

• Manager of Business Operations

  • Mar 2020 - Nov 2020



Medrobotics Corporation

• United States
• Medical Device
• 1 - 100 Employee

• Technical and Clinical Account Manager

  • Dec 2014 - Apr 2020

  Clinical advisor for accounts located in Australasia and the US, providing best practices support, didactic and hands-on training, wet and dry lab courses, and product management within hospitals. Attended over 400 cases for TORs and Colorectal surgeries.

• Field Service Manager

  • Dec 2014 - Nov 2017



Novocure

• Switzerland
• Medical Equipment Manufacturing
• 700 & Above Employee

• Technical Support Manager

  • Jun 2012 - Dec 2014



Immucor, Inc.

• United States
• Medical Device
• 700 & Above Employee

• Regional Service Manager

  • Apr 2009 - Jun 2012



Danaher Corporation

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Global Service Manager

  • 2008 - 2009



Hach

• United States
• Environmental Services
• 700 & Above Employee

• Field Service Manager

  • Oct 2005 - Oct 2008



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Full Trader

  • Mar 2003 - Oct 2005



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Field Service Engineer

  • Feb 2000 - Mar 2004



Radiometer

• Denmark
• Medical Equipment Manufacturing
• 700 & Above Employee

• Field Service Engineer

  • 1998 - 2000