Experience

FileInvite

• New Zealand
• Software Development
• 1 - 100 Employee

• Product Owner

  • Jan 2022 - Present

  Leveraging my years of Customer Success Management to focus on delivering true value through our Product.Managing the delivery of FileInvite product initiatives, and planning the future strategic direction of the product.

• Senior Manager of Implementations & Key Accounts

  • Nov 2021 - Jun 2022

• Head of Customer Success

  • Jul 2018 - Nov 2021

  Ensuring Customers have the best experience with the FileInvite SaaS platform, and maximising engagement with our web app.



Self

• Freelance Web Developer & Designer

  • Sep 2016 - Present

  Whilst studying opportunities came up to work on a few project, 2 Web Development jobs and a Windows Desktop Application job. All projects have been developed solely by myself with business meetings with clients. * Undertaken requirements gathering for projects to convert business ideas into possible Web or Desktop based systems * Worked closely with clients to develop professional relationships delivering a efficient and cost efficient product * Controlled entire development process from inception to delivered site * Maintained sites for updates/backups * Coded with libraries and extensions as well as core functionality developed from scratch Web Development Technologies * PHP, CSS, HTML, REACT (Basic skills), Javascript, JQuery, Wordpress Desktop Application Development Technologies * C++, C#, C, Java, .NET Windows, Presentation Foundation, Haskell & Prolog



Bunnings

• Australia
• Retail
• 700 & Above Employee

• Merch Team

  • Mar 2014 - Jul 2018

  Management all promo areas in store, ensuring promotional product is circulated around the store and located in locations to drive sales. In this role reports are utilised to track best sellers, and popular products coming in. Liaising with department Team Members to ensure products are suitable and sell well.

• Team Member / Store Safety Committe Chairman

  • Mar 2014 - Sep 2017

  Began Bunnings as a Team Member working part-time on Saturdays whilst studying. During my second year took on the role of Store Safety Committee Chairman in which I led a member from each department to improve safety in store. In the role our store was one of a select amount to stay under the National average for injuries for the year of chairmanning.As Team Member * Trained in various departments throughout the store * Developed further customer service skills developing customer relations * Aided in bi-annual store stock takes * Worked full-time infrequently developing further responsibilities such as ordering & merchandisingAs Safety Chairmain (2016) * Led team members of each department, delegating key tasks and safety initiatives to be rolled out * Developed key leadership skills to work closely with and engage these team members * Ran training sessions to deliver safe working practices to Team Members * Led Meetings with team members to update on company wide achievements on safety * Liased with Complex and Department managers to make effective safety campaigns * Embraced a change attitude to improve store safety performance



Petstock

• Retail
• 500 - 600 Employee

• Sales Associate/Store Support

  • Aug 2015 - Nov 2015

  Involved Sales and assisting the company with the transitionary process of acquiring PetMarket. * Preparing Product and Customer Files * Assisting with transition of PetMarket POS to PetSTOCK POS Involved Sales and assisting the company with the transitionary process of acquiring PetMarket. * Preparing Product and Customer Files * Assisting with transition of PetMarket POS to PetSTOCK POS



Petmarket

• Head of POS

  • Apr 2014 - Aug 2015

  Moved onto become Head of POS for PetMarket at the time working with 2 stores, and possible acquisitions. Towards end of the role assisted new business owners PetSTOCK with POS transitions. Worked self managing time. * Managing System Data * Managing and Loading Promotions to autoscan at checkout * Data integrity and transferral of acquisitions systems from PetMarket systems (POS data transfers/integrity) * Liasing with development team to remedy issues with POS systems in store. * Working closely with General Manager on technical advise for business expansion

• Sales Assistant

  • Oct 2012 - Apr 2014

  Joined PetMarket to launch as a new Pet Store chain in 2012. * Involved in setting up store for launch * Developed key team & communication skills for the new business evolution * Assisted in POS setup and data validation/preparation * Worked closely with owner to learn operational skills



animates

• Sales Assistant

  • Sep 2009 - Oct 2012

  Started position in sales, gaining general business operation, merchandising, communication and sales skills. Started position in sales, gaining general business operation, merchandising, communication and sales skills.