Enrichment / Education Programs Manager

• 2023 - Present

Community Relations Manager

• 2022 - 2023

• Managed, coordinated, executed sales activities and referral generation for Virginia Place, the Enlivant community with highest lead volume in Northern Indiana Region. • Trained and coached incoming CRM’s to enhance and apply their skill set in their roles specifically utilizing Enlivant processes (Discovery, LIVE Questions, Projections, Offline Lead Generation). • Actively covered leads for second Enlivant Community (Tipton Place), Coaching Tipton CLT on Sales Strategy including building urgency, executing purposeful touchpoints, weaving in referral partners. • Rebuilt and develop brand new Referral Partner relationships throughout Northwest Indiana with Health Care Partners, Religious Organizations, Community Groups, currently growing Offline Referrals by more than triple Q3 2022 from Q1 2022. • Exemplied Team Selling with Executive Director and Care Services Manager from Virginia Place, building reputation throughout Northwest Indiana Primary Market Areas. Show less

Marketing Director

• 2021 - 2022

• Co-Managed inquiry process for both Skilled Nursing and Assisted Living referrals, working with Clinical Liaison for hospital admissions and Admissions Director for greater community admissions. • Led sales process with residents in short term rehab transitioning from Skilled Nursing to Assisted Living, partnered with Social Services, Director of Rehab, and Clinical Director for Assisted Living. • Worked with resident families and internal Business Office to complete Pay Source Determinations and worked with families to ensure they establish a financial plan for sustained payment. • Spearhead outreach to external partners including Hospitals, Skilled Nursing Centers, Home Health, Physicians, Community Organizations to generate ongoing qualified referrals. • Coordinate the collection and distribution of all pre-admission paperwork from families and health care providers including executing contracts with residents and powers of attorney. Show less

Sales Director

• 2019 - 2021

• Lead all community sales activities, serving as primary guide to families and residents through the entire buying process from building referral producing partnerships through resident move in. • Analyzed occupancy trends, market/competition trends and length of sales cycle to determine the ideal sales activities in order to achieve an ongoing growing occupancy and a robust wait list. • Developed, implemented a comprehensive outreach plan with the Executive Director based on the needs of the community monthly and quarterly. Conducted competitive analysis quarterly for regional review, national analysis, and community sales strategy. • Managed and supervised all sales functions within and outside of the community, training front line team members. • Ensured apartment readiness for all move ins, coordinated the completion of all move-in paperwork. Monitored the community, outside grounds to ensure community was tour ready at all times. Show less

Director of Sales

• 2018 - 2019

• Grew community occupancy by 21% in less than one year during period when NIC named 14 competitors within 10-mile radius.• Collaborated with Executive Director to nurture primary external business development partners, growing number of qualified incoming referrals.• Managed CRM database with over 700 active leads, continuously utilizing pre-call planning, sales advance planning, and weekly reporting across both quantitative measures and qualitative review.• Conducted bi-annual competitive analysis through both transparent and covert means, built and presented data set for regional and national analysis.• Planned, directed, led all tours of community, manage and move open room inventory, based on ever-shifting resident census. Show less

Activites & Volunteer Coordinator

• 2016 - 2018

• Designed, planned, managed, and personally led activities in both Assisted Living and Memory Care for over 100 total residents.• Built monthly programming calendars for Assisted Living and Memory Care to ensure cognitive, physical, social and sensory stimulation for residents across all levels of acuity,• Oversaw more than 40 direct-care staff who led programs; trained and coached each individual staff, built programs around resident interests as well as team member strengths,• Managed monthly Activities budget of $5,000; approved and initiated purchasing and responsible for reporting all expenditures,• Managed the Concierge team, including hiring, onboarding, performance coaching, ongoing training and annual reviews. Show less

Independent Living Counselor

• 2014 - 2016

Job Trainer: • Managed a case load of 14 participants in the Supported Employment Program; oversaw daily work program and tracked participant production for payroll. • Supervised participants through in-house Job Training Program; created sustainable format for job tasks, recorded tasks for payroll, regularly conducted time trials. Program Counselor / Educator: • Planned and lead curriculum for participants to enhance life skills and improve cognitive, spiritual, physical and social well-being including math, nutrition and behavior-based personal growth. • Implemented and tracked program goals and behavioral goals in accordance with each participant’s individual service plan (ISP). • Collaborated in interdisciplinary team (IDT) meetings to provide feedback on participants’ progress and reshape goals for participants’ ongoing growth and development. Show less

Vocational Job Coach

• 2013 - 2014

• Managed a case load of over 40 participants in the Work Center Program working on large vocational contracts involving all participants within the program, pairing job duties with strengths. • Implemented and tracked program goals daily in accordance with each participant’s individual service plan (ISP). • Created and facilitated psychosocial group activities for participants to improve life skills for a workplace culture of learning. • Managed a case load of over 40 participants in the Work Center Program working on large vocational contracts involving all participants within the program, pairing job duties with strengths. • Implemented and tracked program goals daily in accordance with each participant’s individual service plan (ISP). • Created and facilitated psychosocial group activities for participants to improve life skills for a workplace culture of learning.

Educational Program Facilitator

• 2009 - 2014

• Model Facilitator, identified as the only Education Program Facilitator recognized with an in-depth story in the organization’s 2012 Annual report based on positive guest feedback. • Integrated into diverse MSI signature high attendance exhibits, utilizing both performance and knowledge building skills. • Dedicated to the MSI mission, served on the facilitation staff for 5 years • Co-created and co-wrote the currently referenced Pioneer Zephyr FAQ document, a thoroughly researched and widely utilized support document for tours on the iconic permanent museum exhibit. • Created department-wide activities and team building programs to consistently challenge fellow Facilitators and build their skills. Show less

Neighborhood Arts Program Artistic Associate / Youth Spectacle Co-Director

• 2011 - 2013

Curriculum Development / Team Management / Production Direction: • Designed, co-conceived, and implemented a year-long curriculum for the entire school year at partner schools, collaborating with principals and community leaders, and reaching and working directly with over 500 students. • Trained and managed a team of over a dozen teaching artists; crafted and coached using custom teaching materials shared by teaching artist team as well as classroom teachers at partner organizations. • Served as lead teacher in over 4 separate ongoing classroom settings throughout the school year; worked directly with students in art-making, creative writing, public speaking, and event planning. • Directed students in presenting their own work in the public spaces around the city of Chicago in end-of-year community wide celebrations. School Coordination / Community Outreach: • Oversaw all logistical needs of school and community partnerships to ensure robust execution of programming, smartly targeted methods of student engagement, cohesion with classroom curriculum, and high-quality final artistic products. • Worked closely with school and local community and governmental officials to present final artistic products in public spaces for community celebrations. • Created and managed student and teacher assessments to track progress over the course of curriculum and evolve programs strategically based upon constructive feedback. Show less

Performance Director / Summer Camp Instructor / Development Associate

• 2004 - 2008

Performance Director: • Presented a wide variety of modern musical fairy tales for audiences of hundreds of children and adults daily. • Interacted with children, parents and teachers in a meet and greet forum following every performance. Development Associate: • Achieved a position as featured public relations spokesperson and prominent promotional voice for the company. • In charge of grant writing and fundraising for general operating and project specific support. • Provided administrative and box office support on an ongoing basis. Summer Camp Instructor: • Lead Summer Camp Instructor, responsible for leading group activities, co-leading artistic projects and running rehearsals with elementary school students. Show less