Experience

DeleteMe

• United States
• Software Development
• 1 - 100 Employee

• PRIVACY ADVISOR

  • Jul 2023 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CUSTOMER SERVICE AGENT

  • Mar 2023 - Jul 2023



Data Vimenca

• Dominican Republic
• Outsourcing/Offshoring
• 100 - 200 Employee

• CUSTOMER SERVICE AGENT

  • Jul 2022 - Mar 2023

  - Responsible for supervising in the absence of the project supervisor, ensuring operational continuity and team goal achievement. - Preparation and delivery of key metric reports, such as AHT/ACW and VOC, to assess team performance and provide relevant data to the project manager. - Permission management and maintenance of a peaceful and productive team environment. - Providing support on the production floor by assisting agents in understanding the issues addressed during calls. - Outstanding performance as a customer service agent, maintaining a high level of compliance with established metrics, including meeting AHT targets, achieving 100% VOC, and delivering 90% service quality. - Demonstrating efficient support skills, meeting established deadlines and expectations. Show less



Panificadora Matos Melo

• C/ Prof. Egbert Morrison #28, Alma Rosa I. Santo Domingo Este. Dominican Republic.

• GENERAL ADMINISTRATOR

  • Jan 2017 - May 2022

  - I designed and implemented efficient billing systems, raw material inventory control, and production inventory control, improving the accuracy and efficiency of internal processes. - I led the management and optimization of production planning methods, ensuring effective resource allocation and maximizing production capacity. - I successfully reduced loss margins in daily production delivery by a significant 90% through the implementation of effective control and monitoring strategies. - I developed innovative strategies that allowed the business to operate independently of direct owner responsibilities, optimizing autonomy and operational efficiency. - I drove exponential growth in monthly sales revenue, surpassing a 50% increase in the business within just 6 months, through the design and implementation of effective marketing strategies and careful attention to market needs. - I established and maintained strong internal and external relationships, playing a key role in overall company improvement and success. I maintained open and positive communication with suppliers, employees, and owners, ensuring a collaborative and mutually satisfying environment. - I implemented a payroll adjustment system that is currently in use, achieving full satisfaction among all parties involved, including employees, suppliers, and owners, thanks to effective and transparent management. Show less



AloricaDR

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• CUSTOMER SERVICE AGENT

  • Mar 2015 - Jul 2015

  - I maintained a high volume of customer service, efficiently handling a constant flow of daily calls. - I conducted equipment activations and configurations, ensuring their proper functioning and user satisfaction. - I led and managed electronic billing processes, ensuring accurate and timely invoicing for users. - I demonstrated sales skills by offering and promoting current offers in a personalized manner, catering to the individual needs of each user. - We achieved a high level of user satisfaction, with over 95% expressing their satisfaction with the service received. Show less



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE

  • Dec 2013 - Nov 2014

  - I provided quality service to a consistent volume of daily calls, demonstrating effective communication and problem-solving skills. - I led the generation and management of fault reports, ensuring accurate and timely documentation of issues reported by users. - I carried out equipment activations with precision and efficiency, guaranteeing their proper functioning and user satisfaction. - I effectively managed users' electronic billing processes, ensuring accuracy and punctuality in invoices and providing assistance for inquiries or related issues. - I utilized my sales skills to offer and promote current promotions in a personalized manner, adapting to the individual needs of each user. - I provided interpretation and translation for Spanish-speaking users, facilitating effective communication and ensuring a satisfactory experience for them. - We achieved a high level of user satisfaction, with over 90% expressing their satisfaction with the service received. Show less



MamaJuana

• Dominican Republic
• Travel Arrangements
• 1 - 100 Employee

• OPERATIONS MANAGER AND CORPORATE PARTNER

  • Jun 2012 - Jul 2014

  - I developed and designed personalized excursion circuits for local destinations, specifically tailored to the local market, demonstrating a deep understanding of the preferences and needs of local customers. - I created detailed budgets for activities, excursions, and events, ensuring precise and efficient financial management. - I led the logistical planning of local excursions, ensuring a smooth and seamless execution by coordinating aspects such as transportation, meals, and activities. - I designed and budgeted group travel packages, taking into consideration the interests and requirements of the group while maximizing the collective travel experience. - I offered customized planning and budgeting services for individual travel packages, adapting to the unique preferences and needs of each customer, with the aim of providing them with an unforgettable and tailored travel experience. Show less



NetBox

• C/ Carretera de Mendoza, Villa Faro; Santo Domingo Este, Santo Domingo. Dominican Republic.

• GENERAL ADMINISTRATOR

  • Mar 2008 - Jun 2008

  - I supervised equipment availability and efficiently managed time for our customers, ensuring a smooth and satisfying experience in using the services. - I directed and managed the sales of prints, photocopiers, international calls, and machine usage time, as well as the management of various supplies necessary for their operation, ensuring a customer-centric approach to their needs and requirements. - I coordinated routine equipment maintenance, implementing an efficient plan to maintain optimal performance and avoid service interruptions. - I led the management of fixed business expenses, implementing effective cost control and reduction strategies, thus ensuring a solid and profitable financial management. Show less