Matlale Heisi
Information Technology Help Desk First Line Support at Gijima- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Johannesburg Metropolitan Area, ZA
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Experience
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Gijima
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Help Desk First Line Support
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Nov 2019 - Present
I have 11 years in IT Service Management environment. My work experience lies in excellent Customer service, process fulfillment, service improvement as key factor, Incident and SLA (Service Level Agreement) management, being problem solver, meet dead line, team player and ready to learn new things or adapt easy with IT changing environment. I believe nothing is too hard and believes in myself and put in mind to it. Interrelating with other people, especially who are more experienced than myself and also to learn more from them it is my hobby.
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Education
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2016 - 2016
HP Pearson Vue
HP Printing and Systems Hardware, HP Hardware Sales and Software Printing Technical Support -
2001 - 2013
College Campus (IIE Rosebank College)
Diploma in IT Networking, MCSE/MCSA -
2012 - 2012
Gijima Internal Employee Development Program
Service Monitor, Service Desk Monitoring Process -
2011 - 2011
Learn IT Best - Loyalist
ITIL v3, IT Service Management Framewor
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