Experience

Hilton Imperial Dubrovnik

• Croatia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Nov 2015 - Present



Dubrovnik Riviera Hotels

• Director of Hotel Operation

  • May 2012 - Nov 2015

  Responsible for day to day management of all hotel activities for the whole resort (acting as hotel Director and Director of F&B for Hotel Astarea, Hotel Mlini and Villas Mlini)Carry out Management responsibilities in accordance with the organization’s policies and local lawMaximizing revenues and flow to meet or exceed budgeted GOPPreparing and executing property budget and forecastMonitoring monthly inventory of supplies and equipmentCoordinating with Director of Sales all sales activities to meet revenue objectives (setting goals)Making sales callsMaintaining relationship with local companies and key people to increase hotel’s visibility within the local marketEnsuring that all guest related issues are resolvedCreated customer base ,communicating with VIP guests, responding and resolving guests complaints in timely mannerMotivating and giving effective and concise direction to all team membersConducting regular meetings to provide various information including company communications, polices, procedures, goals, etcPerforming duties in all aspect of hotel operations whenever neededInspecting and documenting repairs and cleanliness of hotel to ensure optimum upkeep and repair, room cleanliness and overall hotel appearanceAuditing quality, consistency and presentation of all food and beverage productsCreating F&B concept for HDR, menu planning, trainingResponsible for menus planning, promotions and events and partiesResponsible of food and beverage departments for whole resortResponsible of calculating and pricing of all menus for catering, room service and restaurants.Responsible for cost controlling for entire food and beverage department.Overseeing special events, meetings, cateringsRevitalizing all menus with financial viability in mindHACCP team leaderCreating concept and Introducing Beach Bar and Restaurant Oleander on the market.



Adriatic Luxury Hotels - Grand Villa Argentina

• Hotel Director

  • Apr 2007 - May 2012

  Responsible for day to day management of all hotel activitiesCarry out Management responsibilities in accordance with the organization’s policies and local lawMaximizing revenues and flow to meet or exceed budgeted EBITDAPreparing property budget and forecastManaging labor standards and property level expenses to achieve maximum flow to the bottom line profitMonitoring collection of in-house guest balances and direct bill receivablesMonitoring monthly inventory of supplies and equipmentCoordinating with Director of Sales all sales activities to meet revenue objectives (setting goals)Making sales callsMaintaining relationship with local companies and key people to increase hotel’s visibility within the local marketEnsuring that all guest related issues are resolvedMaintaining customer base ,communicating with VIP guests, responding and resolving guests complaints in timely mannerMotivating and giving effective and concise direction to all team membersConducting regular meetings to provide various information including company communications, polices, procedures, goals, etcPerforming duties in all aspect of hotel operations whenever neededInspecting and documenting repairs and cleanliness of hotel to ensure optimum upkeep and repair, room cleanliness and overall hotel appearanceMonitoring and maintaining the safety and security procedures and polices of the hotel to ensure safety of the guests and team membersAuditing quality, consistency and presentation of all food and beverage productsOverseeing special events, meetings, cateringsPreparing project task for renovating Villa OrsulaIntroducing Victoria restaurants as a Fine Dinning restaurantDeveloping a web page of Grand Villa Argentina and Victoria restaurantsCategorized hotel Grand Villa Argentina as five star (Spring 2010)

• Director of Hotel Operations

  • Sep 2005 - Apr 2007

  Responsible for day to day management of all hotel activities.Implementing service standards (ISO HR EN 9001 and HACCP)Implementing staff forecasting in order to increase performance and productivityImplementing Revenue Management, Internet SalesDealing with emergencies, complaints and special events.Responsible for the welfare and safety of the staff, property and guests.BudgetingPreparing project tasks for renovation of the Hotel Croatia – accommodation units.Responsible for negotiating the best prices and contracting with the suppliers

• General Manager - Resident Manager - Director of Sales

  • Sep 2002 - Sep 2005

  Responsible for the daily operation.Minimizing operational costsIncrease and restructuring of banquet and catering sales by 20%. Upgrade hotel to a 5 stars ratingRefurbishment of the hotelImplementing FIDELIO and Micros in hotel ( in operation Dec 2004)Responsible for the welfare and safety of the staff, property and guests.BudgetingPreparing project tasks for renovation of the Villa OdakCooperation with tour operatorsNegotiation and contracting the best prices and terms of payments with the suppliers of hotel inventoryResponsible for day to day management of all hotel activities.Monitoring service standards and performance.Specially responsible for VIP accommodation and VIP guests Dealing with emergencies, complaints and special events.Responsible for the welfare and safety of the staff, property and guests.Implementing Revenue Management in hotel focusing on on-line booking using rates levels instead of rate periods.



Hilton Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Revenue Assistant Manager

  • Jun 2000 - Sep 2002

  Pricing set up on different distribution chanels, Chanel price management, reservation system quality inspection and specials projects. Modeling and forecasting supply and demand for the rooms vs prices Proficient in REVMAX, NETREZ and HILSTAR programs for revenue maximization. Pricing set up on different distribution chanels, Chanel price management, reservation system quality inspection and specials projects. Modeling and forecasting supply and demand for the rooms vs prices Proficient in REVMAX, NETREZ and HILSTAR programs for revenue maximization.



hoteli babin kuk

• Director of Sales

  • 1997 - 2000



Ploce

• India
• Financial Services
• 1 - 100 Employee

• Sales assistant manager

  • Mar 1998 - Mar 1999



Hotel resort Jadran

• Accounting officer

  • Oct 1996 - Mar 1998