Matko Andrišić
Customer Support Agent at ITSP Services GmbH- Claim this Profile
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Croatian Native or bilingual proficiency
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English Full professional proficiency
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German Limited working proficiency
Topline Score
Bio
Minjeong Goh
I attended same university in Germany with Matko and I've been contacting him several years. He is very smart and hard-working person. I was particularly impressed by Matko's ability to handle even the toughest clients by the time he started the job. He enjoyed having communication with customers and he naturally knows how to deal with troubles and he always find the best solution for the customer.
Minjeong Goh
I attended same university in Germany with Matko and I've been contacting him several years. He is very smart and hard-working person. I was particularly impressed by Matko's ability to handle even the toughest clients by the time he started the job. He enjoyed having communication with customers and he naturally knows how to deal with troubles and he always find the best solution for the customer.
Minjeong Goh
I attended same university in Germany with Matko and I've been contacting him several years. He is very smart and hard-working person. I was particularly impressed by Matko's ability to handle even the toughest clients by the time he started the job. He enjoyed having communication with customers and he naturally knows how to deal with troubles and he always find the best solution for the customer.
Minjeong Goh
I attended same university in Germany with Matko and I've been contacting him several years. He is very smart and hard-working person. I was particularly impressed by Matko's ability to handle even the toughest clients by the time he started the job. He enjoyed having communication with customers and he naturally knows how to deal with troubles and he always find the best solution for the customer.
Credentials
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Driver's licence
Republic of CroatiaAug, 2016- Sep, 2024 -
Test of English as a Foreign language(TOEFL) 97/120
ETSJan, 2020- Sep, 2024
Experience
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ITSP Services GmbH
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Austria
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Consumer Services
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1 - 100 Employee
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Customer Support Agent
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Nov 2022 - Present
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Brainnest
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IT Services and IT Consulting
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1 - 100 Employee
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Market Research Intern
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Dec 2021 - Feb 2022
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Support Representative
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Jan 2021 - May 2021
Worked as outsourcing customer support for short term online banking related project in Klarna. Helped customers with inquiries regarding purchase and refund, as well as instructing how to use mobile application. Managed up to 3 chats at the same time and logged every chat in the internal system to share in the team. Worked as outsourcing customer support for short term online banking related project in Klarna. Helped customers with inquiries regarding purchase and refund, as well as instructing how to use mobile application. Managed up to 3 chats at the same time and logged every chat in the internal system to share in the team.
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Customer Support Representative
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Jan 2020 - Sep 2020
Worked as outsourcing customer support for betting/game company. Dealt with customer deposit and withdrawal requests to put credits into customer`s account. Helped with client`s inquiries regarding company`s product and process of using specific functions. Worked as outsourcing customer support for betting/game company. Dealt with customer deposit and withdrawal requests to put credits into customer`s account. Helped with client`s inquiries regarding company`s product and process of using specific functions.
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Education
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2015 - 2019
Faculty of Economics in Osijek, University Josip Juraj Strossmayer
Master's degree in the field of Marketing, Marketing -
2018 - 2018
University of Augsburg
Master's degree, German Language and Literature, Erasmus student network -
2012 - 2015
Faculty of Economics in Osijek, University of Josip Juray Strossmayer
Bachelor's degree, Undergraduate program in the field of "Marketing".
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