Experience

La Réserve Ramatuelle - Hotel, Spa and Villas

• France
• Hospitality
• 1 - 100 Employee

• Assistant Reservations Manager

  • Apr 2023 - Present



Aman Le Mélézin

• France
• Hospitality
• 1 - 100 Employee

• Reservation Agent

  • Nov 2022 - Mar 2023

  Reservation Agent for the winter season at Aman Le Mélézin in Courchevel for a period of 5 months. Reservation Agent for the winter season at Aman Le Mélézin in Courchevel for a period of 5 months.



Airelles

• France
• Hospitality
• 200 - 300 Employee

• Reservation Agent

  • Jun 2022 - Oct 2022

  Seasonal contract as Reservation Agent at the Château de la Messardière for 6 months. My main responsabili were as follow: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist attractions and places of interest. - Processing payments and sending confirmation details to customers. - Sorting out any issues that may arise with bookings or reservations. - Selling and promoting reservation services. - Answering any questions customers might have about the reservation process. - Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations. - Providing support to customers who may need to amend or cancel a reservation. Show less



Auberge de La Maison

• Italy
• Hospitality
• 1 - 100 Employee

• Assistant front and back office manager

  • Dec 2021 - May 2022

  6 months internship at the hôtel Auberge de la Maison a 33 rooms family hotel in Entrêves, Courmayeur as assistant front and back office manager. I always wanted to work in a family hotel where the main philosophy of the hotel is based on the origins of it. I had the chance to work directly with the general manager and I learnt how to work under pressure and to seek always the perfection before doing anything at the work. I learnt how to deliver an exceptional service by putting the guests always in the first place. Show less



Carlton Cannes

• France
• Hospitality
• 100 - 200 Employee

• Concierge

  • May 2019 - Sep 2019

  5 months internship as a concierge at the Intercontinental Carlton Cannes (343 rooms) - take care of the client since the first contact with the client (by email, phone or in personal) - advise the client for any type of reservation (restaurant, car rental, boat rental, helicopter rental...) - meticulousness, efficiency, and diplomacy required to give an authentic service 5 months internship as a concierge at the Intercontinental Carlton Cannes (343 rooms) - take care of the client since the first contact with the client (by email, phone or in personal) - advise the client for any type of reservation (restaurant, car rental, boat rental, helicopter rental...) - meticulousness, efficiency, and diplomacy required to give an authentic service



Vatel Hôtel & Spa ★★★★

• France
• Hospitality
• 100 - 200 Employee

• Front Desk Receptionist

  • Mar 2019 - Mar 2019

  Two weeks of practical training at the 4* Hotel Vatel in Bordeaux as Front Desk Receptionist. Two weeks of practical training at the 4* Hotel Vatel in Bordeaux as Front Desk Receptionist.



Villa Victor Louis

• France
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Oct 2018 - Feb 2019

  Practical training of 2 weeks per month for a duration of 4 months, part of the Bachelor Program at Vatel, as assistant manager and receptionist at La Villa Victor Louis in Bordeaux. Practical training of 2 weeks per month for a duration of 4 months, part of the Bachelor Program at Vatel, as assistant manager and receptionist at La Villa Victor Louis in Bordeaux.



Carlton Cannes

• France
• Hospitality
• 100 - 200 Employee

• Housekeeping Supervisor

  • May 2018 - Aug 2018

  From the 7th of May until the 2nd of September I did my first internship at the InterContinental Carlton in Cannes as a housekeeping supervisor. My responsibilities: - Ensure all rooms are cared for and inspected according to standards - Notify superiors on any damages - Deal with reasonable complaints with professionalism and patience - Follow strict rules regarding health and safety From the 7th of May until the 2nd of September I did my first internship at the InterContinental Carlton in Cannes as a housekeeping supervisor. My responsibilities: - Ensure all rooms are cared for and inspected according to standards - Notify superiors on any damages - Deal with reasonable complaints with professionalism and patience - Follow strict rules regarding health and safety



Boutique Hotel Bordeaux

• France
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Apr 2018 - Apr 2018

  2 weeks of practical training at Le Boutique Hotel as a receptionist. In charge of receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. I was in charge of screening and forwarding incoming phone calls and receiving and sorting daily emails. 2 weeks of practical training at Le Boutique Hotel as a receptionist. In charge of receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. I was in charge of screening and forwarding incoming phone calls and receiving and sorting daily emails.



Vatel Hôtel & Spa ★★★★

• France
• Hospitality
• 100 - 200 Employee

• Housekeeper

  • Jan 2018 - Jan 2018

  2 weeks of practical training as a chambermaid at the hotel Vatel, 4* hotel with 11 rooms: - Cleaning and tiding all areas to the standards cleanliness within time limits - Deliver excellent customer service - Maintain equipment in good condition - Handle reasonable guests complaints/requests and inform other when required 2 weeks of practical training as a chambermaid at the hotel Vatel, 4* hotel with 11 rooms: - Cleaning and tiding all areas to the standards cleanliness within time limits - Deliver excellent customer service - Maintain equipment in good condition - Handle reasonable guests complaints/requests and inform other when required