Experience

CitiServe Limited

• Nigeria
• Financial Services
• 1 - 100 Employee

• Operations Assistant

  • Dec 2022 - Present



Benin Electricity Distribution Company

• 200 - 300 Employee

• Outbound Telemarketer and Customer service representative

  • Dec 2020 - Nov 2022



IROKO Partners Limited

• Nigeria
• Entertainment Providers
• 100 - 200 Employee

• • Feb 2017 - Jan 2022

  Consistently met sales quotas through aggressive sales activities thereby contributing to revenue growth. Identified new sales lead, and pitched company products and service to clients. Established and maintained profitable relationship with new and existing customers. Improved company product marketability and profitability.Researched and recommended prospects for new business opportunities.Stayed current with trends and competitors, identified improvements and recommended new products. Collected and analysed information and prepared data and sales reports. Show less

• • May 2019 - Aug 2021

  Responding promptly to customer inquiries and complaints.Obtaining and evaluating all relevant information and handling product and service inquiries.Providing pricing and delivery information, and performing customer account verifications.Setting up new customer accounts, process orders, forms, applications and requests. Organizing proper workflow to meet timelines.Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries through various channels. Acknowledging and resolving customer complaints.Keeping records of customer interactions, transactions, comments and complaints.Providing feedback on the efficiency of the customer service process.Ensuring customer satisfaction and providing professional customer support. Show less



Corporate Vigils Limited

• Lagos, Nigeria

• Office Assistant

  • Sep 2015 - Nov 2016

  Oversaw data storage, filling and retrieval of correspondences and documentation. Introduced improved new inventory, scheduling and storage methods. Streamlined operations which reduced administration department overhead cost by 15% in 2015. Handled mailing and filing of correspondence, preparing of payrolls, placing of orders, and answering of calls. Edited documents for accuracy; maintained accurate records and entered data. Conducted research and compiled data; maintained financial database records. Maintained stock of supplies by anticipating work requirements, ordering supplies, and distributing supplies. Show less