Experience

OMEGA SA

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• eCommerce Client Service Specialist

  • Jun 2022 - Present



Arcade1Up

• United States
• Entertainment Providers
• 1 - 100 Employee

• Qa

  • Nov 2021 - Jun 2022



Chopard

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Lead Customer Service Specialist

  • Mar 2019 - Nov 2021

  • Build strong relationships with customers by providing an elevated level of service and developing customer loyalty• Serve as an example to colleagues by creating a calm/positive work environment despite stressful situations• Deliver quality customer service and proactively address concerns relating to supply chain, inventory, and repairs • Conduct billing for services and manage system inventory data, performing routine audits to ensure system accuracy • Exhibit high level organizational and interpersonal skills, diffusing potential problems in a professional manner Show less

• Shipping and Receiving Clerk

  • Jul 2016 - Mar 2019

  • Served as the point of contact for customer complaints and questions and led strategic initiatives/special projects• Built strong relationships internally to ensure a supportive team culture and promoted interdepartmental collaboration• Increased productivity and efficiency by creating a database for all shipments, standardizing departmental documents, and creating a highly accessible tracking system• Displayed strong attention to detail while examining incoming shipments, reconciling items received/shipped, and accurately keeping records/daily logs of incoming and outgoing shipments• Supervised receipt of merchandise and managed logistics by preparing work orders, bills of lading, and shipping orders Show less



Vital Pharmaceuticals, Inc VPX

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Shipping and Receiving Clerk

  • Mar 2014 - Jul 2016

  • Directed warehouse functional areas including receiving, replenishment, shipping, order filling, and returns • Increased office productivity by creating inventory codes, decreasing unnecessary procurement of materials • Maintained quality control and recommended plans to improve productivity, efficiency, and accuracy while reducing costs • Identified and communicated material and inventory issues/shortages to mitigate production disruptions • Managed logistics including coordinating shipments and deliveries and clearly communicating with carriers • Displayed strong problem-solving skills while answering inquiries from customers and stores regarding orders/service issues • Demonstrated organizational and attention to detail skills while receiving shipments from third-party suppliers, packing and shipping materials to vendors, and shipping finished products to customers Show less