Experience

Audi Middle East

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Product & Pricing

  • Oct 2021 - Present

• Aftersales Business & Service Packages

  • Dec 2019 - Oct 2021



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Aftersales Marketing & Retention

  • Sep 2017 - Oct 2019



Toyota Motor Europe

• Belgium
• Automotive
• 700 & Above Employee

• Toyota Value Chain Projects

  • Feb 2016 - Sep 2017

  Development of Pan-European accessory sales strategy Optimization of retailer’s operations in assigned markets Identification of new business opportunities and maximization of existing ones Business analysis and new programs implementation Development of Pan-European accessory sales strategy Optimization of retailer’s operations in assigned markets Identification of new business opportunities and maximization of existing ones Business analysis and new programs implementation



Zalando

• Germany
• Retail
• 700 & Above Employee

• Business Development

  • Feb 2015 - Jan 2016

  Supervision of brand marketing related projects Campaigns evaluation and ROI for marketing channels analysis KPI definition for in-depth analysis and establishment of brand performance committee Improvement of current processes and communication within the department Increase collaboration with different business units for strategic steering Analyse industry trends and future expectations to drive long-term planning Targets achievement: 103% Supervision of brand marketing related projects Campaigns evaluation and ROI for marketing channels analysis KPI definition for in-depth analysis and establishment of brand performance committee Improvement of current processes and communication within the department Increase collaboration with different business units for strategic steering Analyse industry trends and future expectations to drive long-term planning Targets achievement: 103%



Volkswagen Group Argentina

• Argentina
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Aftersales Operations - Parts and accessories sales

  • Jul 2012 - Sep 2014

  Drive sales and marketing activities within district and ensure target achievement Supervision of marketing campaign following company’s standards Present business cases to top management: Market and trend analysis and customer mapping Event organization with external agencies to increase brand loyalty and attract new wholesale customers Increase capillarity and product distribution focusing on service quality Maintain a close relationship between the dealership network and… Show more Drive sales and marketing activities within district and ensure target achievement Supervision of marketing campaign following company’s standards Present business cases to top management: Market and trend analysis and customer mapping Event organization with external agencies to increase brand loyalty and attract new wholesale customers Increase capillarity and product distribution focusing on service quality Maintain a close relationship between the dealership network and VW Argentina Evaluation of infrastructure projects to support future needs Targets achievement 108%

• Operations - Service & Customer Satisfaction

  • Aug 2010 - Jul 2012

  Ensure customer satisfaction and customer loyalty within districts Drive service and repair capacity planning in order to meet market needs Lead new projects to improve workshop productivity and reduce repatead repairs Improve service processes and customer value proposition Develop and implement customer retention programs and supervise communication standards Analyse CRM and customer, segment customers based on different criteria ISO 9001:2008 Auditor Targets… Show more Ensure customer satisfaction and customer loyalty within districts Drive service and repair capacity planning in order to meet market needs Lead new projects to improve workshop productivity and reduce repatead repairs Improve service processes and customer value proposition Develop and implement customer retention programs and supervise communication standards Analyse CRM and customer, segment customers based on different criteria ISO 9001:2008 Auditor Targets achievement 106%

• Aftersales - Customer Satisfaction KPI

  • Feb 2010 - Aug 2010

  KPI development and communication to key internal and external users Identification of retailer’s strengths and weaknesses Identification of processes improvements potential Control of customer satisfaction survey results and data analysis Manage relations with statistics and survey agencies Establish customer communication standards



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales - Fleet & Re-Marketing

  • Feb 2009 - Sep 2009

  Competitors analysis in terms of total cost of ownership and comfort features Fleet websites and tools benchmark monitoring Market trends analysis for new product launches Ensure fleet sales department involvement on electric car projects Write and distribute fleet sales FAQ, reports and newsletters Develop standard presentations for fleet sales department Competitors analysis in terms of total cost of ownership and comfort features Fleet websites and tools benchmark monitoring Market trends analysis for new product launches Ensure fleet sales department involvement on electric car projects Write and distribute fleet sales FAQ, reports and newsletters Develop standard presentations for fleet sales department