Experience

GWF AG

• Switzerland
• Utilities
• 100 - 200 Employee

• Internet of Things Specialist

  • Nov 2021 - Present



senseFly, now AgEagle

• Switzerland
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Customer Technical Lead

  • Sep 2020 - Oct 2021

  - Ensure participation and follow-up of quality meetings, and participate to specific quality projects (in collaboration with Product Management). - Contribute to technical optimization of customer support team. - Interaction with other departments and monitor cross-department projects (with R&D, ERP, Sales, Manufacturing etc...)

• Customer Support Engineer

  • May 2015 - Sep 2020

  - Main contact for customers and partners for technical or commercial issue on any senseFly product. - Diagnose issues by processing datasets or logs (simulated or real). - Organize and follow-up repairs and replacements. - Ensure all issues are resolved or escalated properly and in a timely manner. - Manage communication with customers at all levels to ensure satisfaction. - Creation and maintenance of the technical documentation. - Technical and operational training of… Show more - Main contact for customers and partners for technical or commercial issue on any senseFly product. - Diagnose issues by processing datasets or logs (simulated or real). - Organize and follow-up repairs and replacements. - Ensure all issues are resolved or escalated properly and in a timely manner. - Manage communication with customers at all levels to ensure satisfaction. - Creation and maintenance of the technical documentation. - Technical and operational training of support teams.



UTC Aerospace Systems

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Actuation Systems Support Engineer

  • Apr 2012 - Apr 2015

  - Point of contact for any actuation issue, answering aircraft manufacturers, airlines and repair stations. - Assessment of new issues and compute their potential impact on active fleet (cost, downtime etc…). - Handle projects to retrofit released products by managing mobile repair shops. - Weekly gathering and projection of technical data to management and buyers (MTBF, takt time, etc…). - Technical and product range training of maintenance teams all over the world. - Point of contact for any actuation issue, answering aircraft manufacturers, airlines and repair stations. - Assessment of new issues and compute their potential impact on active fleet (cost, downtime etc…). - Handle projects to retrofit released products by managing mobile repair shops. - Weekly gathering and projection of technical data to management and buyers (MTBF, takt time, etc…). - Technical and product range training of maintenance teams all over the world.



CSTB

• France
• Construction
• 700 & Above Employee

• Computational Fluid Dynamics Engineer

  • Dec 2011 - Apr 2012

  CFD model creation for indoor air purifiers (Ansys Fluent with custom mesher written in C and Python). CFD model creation for indoor air purifiers (Ansys Fluent with custom mesher written in C and Python).



LAMBERT AIRCRAFT ENGINEERING

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• Staff Technical Writer

  • Jun 2011 - Nov 2011

  Creation from scratch of the EASA-compliant maintenance manual of a light sport aircraft (M108). Design and manufacturing of associated maintenance tooling (AutoCAD/Python). Creation from scratch of the EASA-compliant maintenance manual of a light sport aircraft (M108). Design and manufacturing of associated maintenance tooling (AutoCAD/Python).