Experience

DKW Communications, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Scrum Master

  • Dec 2022 - Present

  Guide the team and organization on how to use scrum & agile practices and methodologies. Coordinate a cross-functional Agile development team utilizing the principles and tools of the Scrum Framework. Investigate old tickets in ServiceNow and work with team members to follow up and close. Facilitate daily scrum, sprint review, and planning meetings Work with team in the refinement, splitting, estimating user stories. Facilitate backlog grooming meetings, sprint reviews, demos, and retrospectives in a way that ensures full team’s engagement. Coach the Scrum team in self-organization and working as a cross-functional team. Identify user stories from multiple work streams and put them into a single backlog. Coach and mentors team members on Scrum ceremonies and Agile principals. Work on projects/matters of limited complexity in a support role. Work with Scrum team, as well as internal stakeholders, to influence and drive decision making and support organizational project and team. work on assignments that involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Exercise considerable latitude in determining objectives and approaches to assignments. Work with product owner and department to prioritize multiple projects in the backlog. Facilitate getting the work done without coercion, assigning, or dictating the work. Facilitate discussion, decision making, and conflict resolution. Assist with internal and external communication, improve transparency, and radiate information. Support and educate the Product Owner, especially on grooming and maintaining the product backlog. Provide all support to the team using a servant leadership style whenever possible and leading by example. Assist with on-boarding of new recruits and created detailed on-boarding SOP. Participate in technical meetings to get the lay of the land and better manage product backlog.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Scrum Master

  • Aug 2021 - Sep 2022

  Provided guidance/coaching to Business Analyst & Product Owner on estimating user stories. Guided and Coached the Scrum Team and organization on how to use Agile/Scrum practices and values to delight stakeholders. Met weekly with management to discuss project status update and wrote detailed reports. Team leader and organizer by using Agile tools to help manage my teams. Assisted with the delivery of MyLearning enhancements with an estimated 50 points per sprint in Rally. Conducted Retros after every 2-week iteration and facilitated ad hoc demos. Guided and Coached Scrum Teams on how to get the most out of self-organization. Assessed the Scrum Maturity of the team and organization and coached the teams to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Created/maintained MyLearning Backlog. Recommended improvements and assisted in changes to best practices to help teams achieve higher levels of agile maturity. Managed new MyLearning course request process in clarity and assign team members. Worked collaboratively with Business and IT partner teams to support development and software delivery. Conducted change management with business partners. Development a communication plan to effectively communicate change to business partners, trainees and management. Utilize Rally tools to track velocity, Sprints progress. Created dashboards/reports for sponsors and stakeholders. Used Rally to provide visibility to status Metrics, predictability, throughput, quality, impediments and dependencies. Coordinate with Product Owner and Business Analysts in prioritizing and estimating user stories. Provided management weekly status updates, feedback, recommendations and concerns in all relevant areas. Monitor and update eLearning cost plan projections.



FedEx Supply Chain Services International Inc

• 1 - 100 Employee

• Scrum Master

  • Jun 2018 - Jul 2021

  Coordinated with Product Owner and Scrum Teams in prioritizing and estimating user stories. Coordinated communications with PO to get clarifications on the stories/requirements when needed. Facilitated discussions in Sprint Planning for story estimation, capacity and sprint planning, backlog grooming and retrospective meetings. Provided timely feedback to program team about progress to enable successful product release, participate Scrum of Scrum meetings with RTE, and support go/no-go discussions. Knowledge and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, and Automated Testing. Acted as a liaison between the business users and IT team by planning, organizing and leading the analysis of intricate business problems. Worked collaboratively with Business and IT partner teams to support development and software delivery. Resolved team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum. Mitigated all risks and issues “real-time”, executing resolutions on demand. Created standard operation procedures to facilitate the onboarding of new Scrum Teams. Worked with management to onboard new team members and provide orientation, coach new team in Agile principles and Scrum methodology. Worked on data migration project moving data from legacy system to AWS using Kanban. Tracked project performance, specifically to analyze the successful completion of short and long-term goals. Reported impediments and recommended solutions to management. Coordinated weekly meetings with other Scrum Masters aside of SOS to facilitate knowledge transfer. Protected development teams from outside distractions, resolve and remove impediments and assist in maintaining focus on product backlog and delivery timeline. Held daily stand-ups. Lead scrum teams by enabling collaboration among team members, coach about SAFe Agile principles and Scrum methodology and act as an Agile Coach.