Mathieu Brousseau

Bus Driver at Roxborough Bus Lines
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Contact Information
us****@****om
(386) 825-5501
Location
Ottawa, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency

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Bio

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Francie Antonio

I was one of the event attendees, when Mathieu greeted me with his warm welcome. I have never thought that being a people person is real profession till I met Mathieu. Needless to say, he is an outstanding people-person. I have never seen such an excellent understanding of social dynamics, people’s emotions and conflict resolution. Furthermore, he is incredibly witty and has a great sense of humor. Also, Mathieu himself has amazing social presence, aura if you want to call it, that just draws people in. All in all, everybody loved him at the event! If I need a person, who will make your event guests happy, he is the right man for the job!

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Credentials

  • Screening officer certification
    CATSA / ACSTA
    Feb, 2018
    - Nov, 2024
  • transportation security clearance - Aviation
    Transport Canada - Transports Canada
    Dec, 2017
    - Nov, 2024
  • Active shooter awareness
    GardaWorld
    Oct, 2016
    - Nov, 2024
  • Customs-Trade Partnership Against Terrorism Program (CTPAT)
    GardaWorld
    Oct, 2016
    - Nov, 2024
  • Commissionaires Supervisor Course (CSC) & Leadership Development
    Commissionaires Ottawa
    Jan, 2013
    - Nov, 2024
  • Commissionaires Security Officer Course (CSOC)
    Commissionaires Ottawa
    Apr, 2009
    - Nov, 2024
  • Nonviolent crisis intervention
    Crisis Prevention Institute
    Mar, 2009
    - Nov, 2024
  • Emergency First Aid and CPR Level "C" and AED
    Ottawa Paramedic Services
    Nov, 2021
    - Nov, 2024
  • Private Security Guard Licence
    Government of Ontario
    Jan, 2009
    - Nov, 2024
  • Top Secret Clearance
    Public Works and Government Services Canada | Travaux publics et Services gouvernementaux Canada
    May, 2015
    - Nov, 2024
  • Emergency First Aid and AED
    St John Ambulance
    Sep, 2016
    - Nov, 2024

Experience

  • Roxborough Bus Lines
    • Canada
    • School and Employee Bus Services
    • 1 - 100 Employee
    • Bus Driver
      • Oct 2021 - Present

      As a school bus driver in the city of Ottawa, I have a wealth of experience in safely transporting students to and from school, extracurricular activities, and field trips. I am responsible for adhering to strict schedules and route plans, as well as navigating busy city streets and traffic. I am also trained in proper safety procedures and protocols, including performing pre- and post-trip vehicle inspections, ensuring the safe loading and unloading of students, and maintaining communication with dispatchers and school officials. In addition to driving, I also take on the role of a caretaker and a mentor, ensuring the safety and well-being of the students on board, helping them with their needs and providing a safe and comfortable environment for them. I am also responsible for maintaining order and discipline on the bus, and addressing any behavior issues that may arise. I am a responsible and reliable individual, who is dedicated to providing safe and efficient transportation for students in the city. I am also experienced in dealing with emergency situations and trained to handle them in a professional and calm manner. I am committed to providing a high level of service and always put the safety of my passengers as my top priority. Show less

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Problem Solver / Fulfillment Associate
      • May 2020 - Aug 2021

      As a problem solver, I have a proven track record of identifying and addressing errors in virtual and physical inventory counts, and making appropriate changes to ensure desired results are produced. My experience includes pick, pack, and placing shipping labels on products to be delivered, as well as regularly facilitating communication between managers and associates in the outbound department through translation from English to French and vice versa. I have also ensured that outbound units were processed in a timely manner and trained associates on material handling to reduce shipping times. In addition to my problem solving role, I have also gained experience in other departments such as pick, pack, ship dock, and vendors return. As a powered industrial truck operator, I have experience in picking items from designated locations using a scanner and placing them into a cage for further processing. Show less

  • Canadian Museum of Nature
    • Canada
    • Museums, Historical Sites, and Zoos
    • 100 - 200 Employee
    • Host, Visit Planning
      • Sep 2018 - Jul 2021

      As a host at the Museum of Nature, I have a strong background in providing exceptional customer service to visitors, clients, and members, both in person and over the phone. My experience includes selling memberships and other museum products or services using established sales techniques, promoting museum products and services, and processing payments. I am adept at performing tasks such as counting money, separating coupons and vouchers, balancing cash drawers, and making deposits. I have also had the opportunity to collect feedback from visitors, clients and members by conducting surveys and observing their experiences. Additionally, I am experienced in operating the museum's 3D/4K cinema, and have a strong team-oriented approach, demonstrated by attending team meetings and willingly taking on other related duties. Show less

    • Customer Service Team Lead
      • Jan 2019 - Sep 2020

      -Provide outstanding customer services to visitors, clients and members, both in person and over the phone, in a proactive and professional way;-Motivate, encourage and lead Hosts, Visit Planning in order to meet daily objectives;-Assists in the training and monitoring of Hosts, Visit Planning-Respond to and find positive and proactive solutions to address visitor complaints and issues and forward on to supervisor when required;-Sell and promote memberships and other museum products or activities.-Ensure implementation of procedures.-Operate the 3D cinema.-Attend to daily operations such as public inquiries, and dissemination of museum and tourist information.-Collect comments from visitors and conduct surveys.-Act as a point person and liaise with onsite manager on weekends and holidays-Attending meetings when required and performing other related duties. Show less

  • GardaWorld
    • Canada
    • Security and Investigations
    • 700 & Above Employee
    • Security Supervisor
      • Sep 2016 - Aug 2018

      Second in command of the Protection team at the Museum of Nature, under my guidance, my team is able to provide the utmost professional service for every task. Whether is assisting in finding a lost child, handling medical and alcohol intoxication emergencies, giving out directions, or welcoming VIPs. I ensure they understand how critical customer service is at the Museum and make their visit memorable. Some job specifics include:➥Fairy tale weddings are my goal, I ensure that my team would make a newly-wed couple their night of their lives.➥I am responsible for training new team member to my high standard including but not limited to fire evacuation, Museum procedures, live exhibit safe handling.➥Supervised my team during special events, will it be the prime minister visiting, Weddings, the Nature Nocturn, sleepovers, or Escape rooms, I ensure my team was providing the best customer service possible.➥Troubleshooting parking equipment and assessing the guest distress in a warm and soothing way to ensure they come back to visit again.➥Responsible for ensuring the reptile keeper is safe by being trained in reptile bite emergency.➥Accountable for transferring cash deposits to armed guardsmen.➥Build a standard training plan which entailed guards getting certified in fire evacuations, radio communication, museum emergency and first aid response and lost children procedures. Show less

    • Aviation Threats Detection Specialist
      • Jan 2018 - Apr 2018

      -Responsible of security at the Ottawa airport checkpoint-Screen Passengers and non-passengers in a efficient and friendly manner-Passed at 100% CATSA verification testing.-Trained in threat detection with the following tools : X-ray machine, Full body scanner, Hand-held metal detector, walk through metal detector and explosive trace detection machine.-Trained in manual search techniques: Full physical search of a person and full physical search of bags.Very customer service oriented, and have the ability to communicate effectively during a crisis situation and deal with passengers in a professional manner. Show less

  • Commissionaires Ottawa
    • Canada
    • Security and Investigations
    • 400 - 500 Employee
    • Master Warrant Officer
      • May 2013 - Nov 2016

      Security Team Leader for Global Affairs Canada with the proven ability to provide guidance to my team that exceeds expectations. I help equip the staff with the ability to provide the utmost professional service for every task they undertake, whether it is handing out keys, handling fire and medical emergencies, or welcoming the Prime Minister or other ambassadors. I also ensure they understand how critical proper alarm response is and how important it is to keep an eagle eye on security cameras. Some job specifics include:➥ I maintain maximum composure when assisting callers from emergency systems while carefully assessing their distress in a warm and soothing way to keep them as calm as possible.➥ I ensure that rules, regulations and policies are adhered to in the strictest manner possible.➥ I maintain the highest level of composure during high profile events, including everything from a high standard of dress to etiquette and mannerisms. ➥These high profile events include, but are not limited to, welcoming Bill Gates, the Prime Minister, and other ministerial staff.➥ I am also responsible for escorting diplomatic couriers, which demands maximum levels of security. Show less

    • Warrant Officer
      • Dec 2010 - Apr 2013

      -Creating and coordinating schedules for 13 guards ensuring the shift is properly staffed;-Effecting booking of special escorts;-Monitoring and responding to emergency calls as required;-Responsible to ensures dress code and conduct are in accordance with company policies at all posts;-Assist with Commissionaires training;-Conduct investigation, prepare report;

    • Sergeant
      • Apr 2009 - Dec 2010

      -Effective supervision of the Commissionaires assigned to the shift;-Responsible for the complex after 1600hrs;-Investigating and preparing incident reports with discretion;-Receiving and referring emergency telephone calls;-Monitoring and responding to alarm and emergencies;-Able to understand and record concise, accurate details of event under stressful conditions;

  • Tim Hortons
    • Canada
    • Food and Beverage Services
    • 700 & Above Employee
    • Assistant Manager
      • Oct 2005 - Oct 2009

      -Operating a multi-tasking, stressful environment while maintaining customers orders accuracy; - Ensure excellent customer service and operational efficiency; - Maintain tactfulness and being diplomatic while resolving conflicts with customers; -creating and coordinating schedules for 70 employees ensuring the shifts are properly staffed; -Count and balance cashes and make deposits; -Increased sales volumes by 80% in less than 6 months-Maintain utmost discretion when dealing with customer and employee’s personal information. Show less

  • Chez Alberti Inc.
    • Ottawa, Canada Area
    • Manager
      • 2002 - Aug 2009

      -Assist business owner in managing a successful business; - Treat all clients requests; - Treat all credit card transactions, debit, cash; - Balance the cashes, responsible for opening and/or closing the store. -Assist business owner in managing a successful business; - Treat all clients requests; - Treat all credit card transactions, debit, cash; - Balance the cashes, responsible for opening and/or closing the store.

Education

  • Collège La Cité
    Police foundation
    2004 - 2006
  • Catholic College Samuel-Genest
    High School Diploma
    2001 - 2004

Community

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