Deputy Sales Director | Directeur Adjoint Département Commercial Vie

• Sep 2022 - Present

MSH International is a major actor in the design and management of international healthcare and death & disability solutions. Our mission is to serve your global mobile workforce and local top-management.

Key Account Manager

• Apr 2019 - Sep 2022

MSH International is a major actor in the design and management of international healthcare and death & disability solutions. Our mission is to serve your global mobile workforce and local top-management. As Key Account Manager at MSH International, my role is to accompany our existing clients and prospects in their responsibilities in the management of their expatriate population and international projects. In close collaboration with key stakeholders at client level, my key focuses… Show more MSH International is a major actor in the design and management of international healthcare and death & disability solutions. Our mission is to serve your global mobile workforce and local top-management. As Key Account Manager at MSH International, my role is to accompany our existing clients and prospects in their responsibilities in the management of their expatriate population and international projects. In close collaboration with key stakeholders at client level, my key focuses are: * Design and management of international Healthcare solutions * Close collaboration with international partners (Insurance corporations, assistance companies, medical support…) to meet client needs * Client portfolio management to maintain and enhance customer satisfaction * End to end tender response and follow-up for major projects * Coordination with internal experts to successfully implement new clients (administration team, medical network, medical, customer care, compliance…) * Taking ownership of customer enquiries and bringing them to swift resolution. * Actively prospecting within accounts to discover or cultivate sales opportunities

Key Account Manager

• Jul 2016 - Mar 2019

International SOS is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, International SOS delivers customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In this position of Key Account Manager, my main focuses where : * Responsible for the renewal and maintenance of existing accounts in both volume and annual renewal revenue within designated client portfolio … Show more International SOS is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, International SOS delivers customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In this position of Key Account Manager, my main focuses where : * Responsible for the renewal and maintenance of existing accounts in both volume and annual renewal revenue within designated client portfolio * Development of close relationships throughout all client stakeholder groups and levels of the client base and initiate negotiations in order to embed solutions into the clients’ processes and procedures to enhance revenue and increase gross margin in international markets. * Developing business of medical and security services within a portfolio of French major companies and organizations, * Analysing opportunities and hunting new clients, * Coordinating experts from all Departments (legal, health, security, online) from different countries (mainly US, EMEA, Asia, UK) to consolidate response to tenders, * Following-up the delivery within International SOS to ensure clients' satisfaction. * Drive customer utilisation through education of client stakeholders. * Monitor client utilisation, providing regular reporting and review meetings as appropriate * Compliance handling, acknowledgement and service recovery. My contacts within clients' organisations are Risks Managers, Security Directors, HR Directors, HSE Managers and Country or Project Managers.

Regional Senior Business Analyst - Europe

• May 2015 - Jul 2016

As a member of the Europe Sales & Marketing Leadership team reporting directly to the General Manager Sales & Marketing Europe, my mission is to support the protection of our existing book of client and the growth agenda. Business and performance driven, my key area of focus are the following: * Analysis and Reporting * Sales Excellence Monitoring * Account Management * Market Analysis *Support the Distribution Agenda

Regional Business Market & Planning Analyst - Europe

• Sep 2014 - May 2015

Strong emphasize on building a strong Europe team with key achievements: * Support in the 3 years plan exercise * Implementation of Marketo * Development of pipeline analysis metrics & tools * Strong collaboration with the finance team

Business Analyst - CEMA Region

• Jan 2012 - Aug 2014

Marketing and Business Analyst - CEMA Region

• Mar 2011 - Dec 2011