Experience

Clique Logistics Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Continuous Improvement Manager

  • Jul 2021 - Present

  Carrier Performance Manager - Clique Logistics.- Improving Carrier Performance to enhance customer experience.- Implementation of performance management processes.- Stakeholder engagement and relationship management with customers, carriers and internally. - Customer retention and proactive management of issues. - Continuous improvement facilitation utilising lean six sigma processes. - Data analytics.- Conducting DIFOT reviews, identifying poor performance and presenting solutions to account management. - Account management - focusing on full trailer load work. - Operational and project management of new business implementation.- Implementation and management of compliance and chain of responsibility practices.

• Carrier Performance Manager

  • Jan 2021 - Jun 2021

  Carrier Performance Manager - Clique Logistics.- Improving Carrier Performance to enhance customer experience.- Implementation of performance management processes.- Stakeholder engagement and relationship management with customers, carriers and internally. - Customer retention and proactive management of issues. - Continuous improvement facilitation.- Data analytics.- Conducting DIFOT reviews, identifying poor performance and presenting solutions to account management. - Account management - focusing on full trailer load work. - Operational management of new business.- Assistance provided to various departments including Account Management, Sales, Procurement and Customer Service Management where required.

• Customer Support Officer

  • May 2020 - Jan 2021

  Customer Support Officer - Clique Logistics- Customer Service for a diverse customer base. - Relationship Management with transport companies, customers and internal stakeholders. - Problem solving, decision making and clear communication.- Account Management focusing on Full Trailer Load work. - Operations Management for new business.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Store Manager

  • Feb 2020 - May 2020

  Store Manager - Flight Centre Stirling- Directly leading a team of 5. - Annual revenue in excess of $5m. - Weekly business meeting, two sales meetings per week, two sales training sessions per week. - Management of store closure and handover to caretaker business due to COVID-19 Pandemic.

• Store Manager & Business Owner

  • Feb 2018 - Jan 2020

  Store Manager & Business Owner - Flight Centre Murray Bridge- Direct leadership of a team of 8.- Annual revenue exceeding $8m.- Exceeding $1.5m of individual sales annually - Management of three corporate accounts. - Increasing repeat business, revenue, total booking numbers and other key KPIs.- Decreasing staff turnover by 80% whilst increasing team from four to eight. - Local Community Engagement and Stakeholder Relationships.- Development of assistant manager to become store manager.- Running weekly business meeting, two sales meetings and two sales development meetings per week.- Conducting fortnightly one on one meetings with all staff.

• Assistant Team Leader

  • Feb 2017 - Jan 2018

  Assistant Team Leader at Flight Centre Mount Barker.- Team and business development.- Managing budgets, forecasts and marketing activities.- Assisting in day to day operations of $9m business.- Running weekly business meetings- Twice monthly 1:1 KPI meetings with four staff.

• Retail Leadership Graduate

  • Jan 2016 - Jan 2017

  Retail Leadership Graduate at Flight Centre Mount Barker. - Business Development.- Business Administration.- Team Building, Leadership, Professional Development and Networking.- Global Ball Achiever - First Year Consultant.- Individual Travel Sales exceeding $1m in first 12 months.



EFM Health Clubs Australia

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Fitness Specialist

  • Oct 2014 - Jun 2018

  Fitness Coach - EFM Mount Barker- Direct training of a membership base of upwards of 120.- General administrative duties.- Coaching classes, individuals and sporting organisations.- Managing stakeholder relationships.



Mathew Bottin Personal Training

• Founder & Fitness Coach

  • May 2014 - Jun 2018

  Founder & Fitness Coach - Mathew Bottin Personal Training Operating a personal training and fitness coaching business in the Adelaide Hills from May 2014 to June 2018. This involved managing an individual customer base in excess of 200 individuals to provide online fitness services, face to face training, and management of the Trainerize Program to provide services to a global network of clients.Other key responsibilities included:- Managing Budgets- Business Development- Sales- Fitness Screening- Managing External Stakeholders- Fitness Training- Marketing & Advertising



Eagle Boys

• Australia
• Retail
• 1 - 100 Employee

• Shift Supervisor

  • May 2011 - Jan 2017

  - Cash Handling- Managing Budgets- Sales- Motivation and Delegation- Crisis Management- Streamlining Operations



Australian Bureau of Statistics

• Australia
• Government Administration
• 700 & Above Employee

• Field Officer

  • Jun 2014 - Sep 2014

  Temporary position with the Australian Bureau of Statistics during a trial to transition the Australian Census from paper based to online.This role included considerable community engagement, administration, data entry and time management.



Direct Management Group

• Management and Media Assistant

  • Sep 2013 - Jul 2014

  Assistant Based Role to Business Owner. - Writing Press Release.- Public Relations.- Organisation and problem solving. - Client and Stakeholder Engagement. - Administrative and Data Entry Duties.