Senior Project Officer - Procurement & Project Delivery Team

• Jun 2021 - Present

Manage and coordinate the development, implementation, and evaluation of a complex $6m ICT and capital works programs to achieve project outcomes and support the achievement of organisational objectives.Achievements - • Project manager on multiple simultaneous capital programs• Projects delivered on or under budget• Administering $5.4M in capital program finances• Chair of the Program Control Group• Completed training and gained authorisation to load tenders on Buy NSW website• Implemented and improved financial spreadsheets• Liaising with suppliers and vendors to achieve project goals • Drafting Briefs (Procurement, Project & BN’s for the ED)• Assist Junior Project Officers and Facilities teams• Adapted existing skills to a new role Show less

Outbound Manager/Outbound Specialist

• Sep 2019 - Jun 2021

Direct management of Retrieval and Delivery teams of the Government Records Repository (GRR) ensuring compliance with SLA’s governance and quality requirements. Also review and continually improve the underlying systems and processes to enable the Outbound department to operate smoothly and efficiently.Primary Duties – • Direct management of 26 staff• Budget forecast and monthly P&L review.• Stock control, audit and financial reporting of GRR box merchandise.• Manage the GRR’s fleet of vehicles, to ensure that all vehicles are well maintained, road worthy, safe, clean, drivable, secure, legally registered and equipped with all necessary handling equipment, fuel cards and toll tags.• Monitor condition, kilometres and lease agreements so as to procure suitable replacement vehicles prior to lease expiry.• Monitor and evaluate all aspects of the outbound department’s day to day tasks, including risk and contingency management, benefits realisation, operational impact and quality measures.• Provide regular statistical data, reporting and analysis on departmental performance to the Manager of Logistics to ensure that the GRR provides an optimum operational standard. Show less

Supervisor File Retrieval

• Jun 2019 - Sep 2019

Direct management of 13 staff to coordinate and supervise the File Retrieval Unit to deliver accurate, reliable and efficient retrieval (and preparation for physical or digital delivery) of items stored within the GRR. The File Retrieval department retrieves and despatches up to 1,000 requested client items from storage per day. Primary Duties – • Ensure the preservation of the security, confidentiality and physical integrity of records stored in the GRR by scrutinizing the data captured by File Retrieval staff involved in retrieval of records from storage in the electronic control system RS-SQL. • Provide guidance and arrange training where required ensuring efficient operation, a high degree of accuracy and integrity in the information uploaded to RS-SQL.• Provide regular statistical data and reporting on departmental performance to the Manager Logistics to ensure that the GRR provides an optimum service to its clients at all times. • Develop staff via the Performance Development Program (PDP) to develop a high performance culture within File Retrieval Show less

Coordinator Offsite and Special Projects

• Feb 2019 - Jun 2019

Directing 4 ongoing staff, numbers expanded beyond 20 for complex projects for the project planning and implementation of all large-scale movements of records into or out of the GRR. Negotiating with multiple suppliers identifying locations, storage options and MHE for GRR warehouse expansion.Primary Duties – • Plan the logistics, resources, and personnel for upcoming projects. • Procure, allocate and supervise suitable personnel to carry out projects efficiently and effectively, including the procurement of casual or temporary personnel as needed. • Work closely with clients to ensure project work at a client’s premise is carried out efficiently and with minimal disruption, and that all data relating to client records is secured under GRR systems control before records leave the client’s site, while in transit and immediately on receipt in the GRR. Show less

Operations Manager

• Jan 2018 - Jan 2019

Direct 4 Supervisor, 12 Team Leaders and 36 indirect staff reports. Manage and guide the Warehouse, File Retrieval and Transport Units of the GRR to operate smoothly and at maximum efficiency to meet client and regulatory requirements.Primary Duties – • Analyse statistical data and improve workflows and processes to ensure the most efficient interaction between operational departments.• Provide guidance and advice on the GRR’s electronic control system, RS-SQL, and associated processes and procedures to Supervisors and staff of the Dock & Stack, File Retrieval and Transport Units.• Train Supervisors of the Warehouse, File Retrieval and Transport Units in their responsibilities to support them in managing their units and providing a fast, efficient, accurate and secure service to clients. Achievements – • Storage optimisation initiatives at offsite facilities increasing storage capacity• Auditing and reducing many separate operational role descriptions to one GSE compliant role per grade• Brought stagnated MHE leases into line to improve negotiation strength when the leases for the 10 units expired• Selected twice as a mentor in the DFSI Graduate program Show less

Business Analyst

• Jan 2017 - Jan 2018

Support the Director Commercial Operations with the development of KPIs for the GRR business. Analysing the commercial performance of the GRR, helping maintain and extend the financial surplus. Achievements – • Produced savings and reduced risk and improved qualification by Outsourcing Destruction processes• Refined replacement fleet vehicle ordering process to document selection decisions• Created a model to determine the storage cost per box for offsite facilities to assess costing benchmarks.• Assisted with the modelling for an approved additional storage warehouse• Developed protocols for clearing System Database Exceptions to reduce risk of system failure• Formulated pricing structure for new box type Show less

Operations Manager

• Aug 2013 - Dec 2016

Coordinator Offsite and Special Projects

• Jul 2008 - Aug 2013

Project Officer - Training

• Apr 2005 - Jul 2008

Create a module based, proficiency recorded training program for the introduction to & higher-level use of RS-SQL.Increase the file retrieval and Warehouse teams understanding and proficiency with RS-SQLAchievements – • Trained 26 staff from diverse age groups and backgrounds to competently use RS-SQL• Updated and documented destruction procedure to utilise records management software and reduce risk• Drafting a more efficient and accurate 'Not in Box’ procedure to increase productivity Show less

Operations Manager

• Apr 2003 - Apr 2005

4 Supervisors. 60 staff reported indirectly to the role. Manage the commercial Warehouse, Transport and Customer Service department across six different sites in the Sydney metro area. Achievements – • Plan & execute the consolidation of 700,000 archive boxes from six separate warehouses to Grace Records Management’s new facility in Campbelltown. • Transition in for a new 90,000 carton client (IBM) which previously stored with three separate suppliers. • Transition out of a 30,000 box client during the relocation period, due client to nationalisation. Show less

Warehouse Supervisor

• Jan 2000 - Apr 2003

Supervise 9 staff at 3 separate storage locations. Achievements – • Documented SOP’s and developed a training manual. • Drove safety initiatives orchestrating movement of heavy oversize items from 10 meters down to ground level. • Reduced Warehouse system exceptions from 18,000 to just 18 • Educated staff on the cause, prevention & correction of system exceptions. • Introduced processes and procedures ensuring pallet stacking consistency and load accuracy. • Developed colour coding for object types to improve a Storeman’s ability to efficiently restore items. • Identified savings opportunities by changing suppliers for forklift maintenance. Show less