Senior Optimization Coordinator

• Jan 2022 - Present

- Lead and monitor EDI projects while providing exceptional customer service - Collaborate with the SAP IT team to conduct user acceptance testing by documenting procedures and assigning test scenarios to relevant stakeholders - Provide cross functional SAP support while identifying bottlenecks to current processes and advocate for automated future state processes

Inside Sales Coordinator

• Oct 2019 - Dec 2021

- Supported Key Account Managers in launching new products to customers, ensuring timely execution of required paperwork and customer portal entries - Managed and grew existing accounts and developed new business within the natural territory - Identified prospective customers to help liquidate short dated product via email, cold calling, and lead follow-up calls

Customer Service Representative

• Jan 2019 - Oct 2019

- Managed Key Accounts to ensure timely processing of orders while providing appropriate solutions that fit the customer's specialized needs - Problem solved customer order related issues to ensure customer satisfaction - Developed and maintained current processes that are essential to customer service's day to day

Records Specialist

• Aug 2018 - Dec 2018

Research Analyst

• Dec 2014 - 2018