Experience

Thruvision

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Senior Technical Support Manager

  • Mar 2020 - Present



L3 Technologies

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Technical Support and Training Supervisor

  • Oct 2014 - Dec 2019

  Responsible for day to day running of the Training and Technical Support departments, focusing on Customer Service and promoting the training opportunities for our staff and our EMEAI agents. Oversee all training content and grow training revenue

• Technical trainer

  • Jan 2012 - Oct 2014

  Training Engineers and Customers on a variety of Airport Security systems, x ray systems and body scanners.



Danwood

• United Kingdom
• Retail Office Equipment
• 100 - 200 Employee

• Senior Engineer

  • Jan 2011 - Jan 2012

  Customer facing service role, also dealing with technical escalations from other Technicians Customer facing service role, also dealing with technical escalations from other Technicians



Covance Ltd

• IT Training Specialist

  • Oct 2007 - Nov 2010

  Responsible for training Covance staff across the world on PC usage, general IT issues specific to the pharmaceutical environment, this includes the creation and development of e learning programmes using PowerPoint and Lectora. Undergoing Six Sigma and lean training, involved in recruitment project currently Actively seek and respond to training needs via close co-operation with senior management and field based staff through conferences and meetings Approximately 30% of time spent abroad, delivering training. Currently involved in the roll out of elearning to the European section of Covance using our Plateau Learning Management System, and ensuring that all programmes eligible for e learning have followed the ADDIE system.. Liaising closely with Clinical Training section to ensure all regulatory and standard procedures are adhered to. Member of the IITT, Institute of IT Trainers since 2007. 2005 to October 2007: RICOH UK Show less



Ricoh Group

• Training Officer / High Volume Product Manager

  • Oct 2005 - Oct 2007

  Compilation and presentation of technical and soft skills training for UK technical staff and dealer engineers Instigated trend breaking training resulting in massive cost savings for field engineers. High Volume Product Manager; giving technical support to UK wide dealer network with high volume reprographic equipment and resolving customer complaints and engineering problems through direct visits Providing informal technical support and training for the sales team. Putting together training material and content for courses given. Leaving reason: Ricoh merging with NRG, major restructuring programme and redundancies. Show less



Lanier Uk Ltd

• Helpdesk Supervisor / Technical Support

  • 2002 - 2005

  Established a Technical Support Department from scratch as no formal support structure in place Created a Helpdesk and instigated a call avoidance program resulting in major cost savings, solving 20% of calls remotely. Responsible for supporting 60 Technicians nationwide and offering telephone and on site Technical assistance to national account customers, such as Tesco, British Standards Institute and Makro etc. Pensions Trustee Provided technical support to nationwide network of dealerships and Technicians, responsible for training all new starters on product awareness and delivering technical training for telephone support staff and Technicians. Reporting to the Service Director, monitoring all aspects of Service expenditure with priority given to driving cost saving initiatives, driving down Technicians spare parts budget, and resolving customer complaints to avoid machine replacement. Recruited and trained other members of staff to assist in Helpdesk operation. Leaving Reason : Closed offices in Winnersh, offered position with another sector of Ricoh Show less



AGFA FILM LTD

• Customer System Specialist

  • Jan 1989 - Jan 2002

  As lead Technician in the team, delivered technical support and assisted in troubleshooting for a 12 strong team of engineers covering South West England. Training UK engineers on new connectable products. Responsible for the installation and connection of digital Printers, Faxes, Scanners and Copiers onto Windows NT and Novell Networks, with associated training and subsequent troubleshooting. Installing and configuring software onto customer's servers and setting up workstations and laptops to operate Lanier equipment. Handling all analogue and digital Graphic Systems problems from a wide range of manufacturers, Planning regular service meetings and technical seminars, to update all relevant staff of new issues and current trends, publishing technical updates and modification information as required. Downloading patch fixes and technical information from Manufacturers websites and distributing to workforce. Show less



Honeywell Avionics LTD

• Technician

  • Jan 1985 - Jan 1989

  Responsible for rebuild, service, repair and test on Air Data Computers, Gyroscope assemblies, Attitude Indicators, Transducer assemblies and a variety of instruments and sensor assemblies Initially Sperry Gyroscopes, Honeywell purchased Sperry and I was the chosen Technician sent to Honeywell to oversee the integration and import the technical procedures into our Basingstoke office Responsible for rebuild, service, repair and test on Air Data Computers, Gyroscope assemblies, Attitude Indicators, Transducer assemblies and a variety of instruments and sensor assemblies Initially Sperry Gyroscopes, Honeywell purchased Sperry and I was the chosen Technician sent to Honeywell to oversee the integration and import the technical procedures into our Basingstoke office



Royal Aircraft Establishment Farnborough

• Electrical/Instrument Technician apprentice

  • Jan 1979 - Jan 1985

  Four year Apprenticeship served as Aircraft Electrical/Instrument fitter, followed by one year on front line and third line servicing on Buccaneer, Jaguar, Hercules and various rotary wing aircraft. Sought alternative employment as MOD was running down the experimental flying programme and moving to Boscombe Down. Four year Apprenticeship served as Aircraft Electrical/Instrument fitter, followed by one year on front line and third line servicing on Buccaneer, Jaguar, Hercules and various rotary wing aircraft. Sought alternative employment as MOD was running down the experimental flying programme and moving to Boscombe Down.