Experience

Span Outsourcing Pvt Ltd.,

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Support Executive

  • Sep 2012 - Present



Ocwen Financial Solutions Pvt. Ltd. - APAC

• India
• Financial Services
• 700 & Above Employee

• Associate

  • Sep 2010 - 2011

   performed taskes of providing customer service to mortgage holders  performed additional tasks of generating detailed reports for over 600agents  perfomed tasks of working process improvents to maximise production  performed tasks of training new agents  created presentations on learning material and process enhancements  performed taskes of providing customer service to mortgage holders  performed additional tasks of generating detailed reports for over 600agents  perfomed tasks of working process improvents to maximise production  performed tasks of training new agents  created presentations on learning material and process enhancements



24 Centric IT Services Pvt Ltd

• India
• Outsourcing and Offshoring Consulting

• Senior Customer Care Executive /Team leader

  • Oct 2009 - Aug 2010

  Perform the tasks of handling customer calls regarding the request of services andproducts  Perform the tasks of conducting training sessions of new joiners  Identified behaviors and coached employees to be outstanding performers. Identified and reinforced positive behaviors through formal and informal reward andrecognition. Interpreted and communicated corporate and business expectations to all teammembers.  Monitored calls and metrics, provided feedback, coaching, and reporting on data.  Participated in the recruiting and interviewingprocess. Show less



IZee Manpower Consultancy Pvt Ltd

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Teamleader/Corporate Trainer

  • May 2008 - May 2009

   Perform the tasks of handling a Team of 20 Representatives  Performed tasks of Training and Mentoring New joiners  Collating and creating excel reports  Monitoring the performance and productivity of the team  Performed corporate training for MBA and Engineering Students for 20 Batches over 50 Students per batch Submitted detailed performance reports to the higher management on training andteam leading  Perform the tasks of handling a Team of 20 Representatives  Performed tasks of Training and Mentoring New joiners  Collating and creating excel reports  Monitoring the performance and productivity of the team  Performed corporate training for MBA and Engineering Students for 20 Batches over 50 Students per batch Submitted detailed performance reports to the higher management on training andteam leading



Optimus Global Services Ltd

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• SeniorCustomer Service Executive/Telemarketing Executive

  • Jul 2007 - Apr 2008

  Perform the tasks of handling customer calls regarding the request of services andRefinancing of Mortgage’s  Performed Loan Officers Role  Convincing customers to refinance their loans Assisting new recruits and floor walking depending on the requirements after 5months in the organization Perform the tasks of handling customer calls regarding the request of services andRefinancing of Mortgage’s  Performed Loan Officers Role  Convincing customers to refinance their loans Assisting new recruits and floor walking depending on the requirements after 5months in the organization



East Point Infotech Pvt.Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Telemarketing Executive

  • Jul 2006 - Jun 2007

   Perform the tasks of handling Telemarketing calls and renewing existing listings  Provided assistance and guidance to new joines  Assistive in handling a team as a tenure during the end of my term  Perform the tasks of handling Telemarketing calls and renewing existing listings  Provided assistance and guidance to new joines  Assistive in handling a team as a tenure during the end of my term



Sitel (Formerly known as CLi3L)

• Bengaluru Area, India

• Technical Support Executive

  • Dec 2005 - Jun 2006

  Perform the tasks of handling customer calls regarding the request of services andProducts  Troubleshooting queries and assisting customers on any issue regarding their ISP  Networking support provided to customers when required with routers and modems Performed handling of escalated calls as a part of the escalation team of 12 after thefourth month in the organization for the rest of the term Perform the tasks of handling customer calls regarding the request of services andProducts  Troubleshooting queries and assisting customers on any issue regarding their ISP  Networking support provided to customers when required with routers and modems Performed handling of escalated calls as a part of the escalation team of 12 after thefourth month in the organization for the rest of the term