Experience

LearnZillion (now Imagine Learning)

• United States
• E-Learning Providers
• 1 - 100 Employee

• Solutions Engineer

  • Nov 2020 - Oct 2023

  ● Provide integration demos for customers on all the integration options available to them. ● Provide support to the CSM, Sales, and Tech support teams with ad hoc training, Q&A, and meeting with customers. ● Author help guides for customers and staff. Topics include: how to use the IL Classroom app, tech specs, and internal guidance for CSMs and Tech Support. ● Provide feedback to the engineering team on feature requests and offer feature and process suggestions on workstream meetings… Show more ● Provide integration demos for customers on all the integration options available to them. ● Provide support to the CSM, Sales, and Tech support teams with ad hoc training, Q&A, and meeting with customers. ● Author help guides for customers and staff. Topics include: how to use the IL Classroom app, tech specs, and internal guidance for CSMs and Tech Support. ● Provide feedback to the engineering team on feature requests and offer feature and process suggestions on workstream meetings related to integrations. Show less



Brazilian Ministry of Defense-Brazilian Army Commission in Washington

• International Affairs
• 1 - 100 Employee

• Information Systems Manager and Logistics Manager

  • Sep 2018 - Nov 2020

  Washington D.C. Metro Area Activities included: ● Providing IT Support - I troubleshooted networking problems, printers, windows 10, and Microsoft Suite. I provided basic IT support to the logistics department on a daily basis. ● Managing Risk - I created a risk management matrix for my department and constantly updated it to maximize our experience on previous projects and to ensure that future ones would occur with less risk and with more cost efficiency. ● Redesigned Processes - I redesigned the… Show more Activities included: ● Providing IT Support - I troubleshooted networking problems, printers, windows 10, and Microsoft Suite. I provided basic IT support to the logistics department on a daily basis. ● Managing Risk - I created a risk management matrix for my department and constantly updated it to maximize our experience on previous projects and to ensure that future ones would occur with less risk and with more cost efficiency. ● Redesigned Processes - I redesigned the receiving process of the warehouse by persuading upper management to invest on technology that greatly reduced the processing time. This change helped reduce the processing time by 40%. ● Redesigned Processes - I redesigned the receiving process of the warehouse by persuading upper management to invest on technology that greatly reduced the processing time. This change helped reduce the processing time by 40%. ● Defined the type of transportation and Incoterms that would be established for every purchase contract in my organization - I have helped my organization save hundreds of thousands of dollars on transportation costs by giving sound advice to upper management and showing how some complex transportation projects could be solved using our transportation contracts or by placing new bids. ● Created case studies of complex transportation projects - The information gathered from these studies helped my department avoid costly and risky transportation decisions. These studies helped in the creation of more efficient transportation contracts. ● Helped my department create RFQ's and placed bids on transport contracts, including large-scale major transport operations. I played a major role within the quote evaluation team ensuring that all quotes that would be considered were valid and adhered to the RFQ requests. Show less



Brazilian Aeronautical Commission in Washington, D.C.

• Accounting Manager

  • May 2016 - Sep 2018

  Washington D.C. Metro Area Main duties included: ● Managing federal government accounting systems; ● Supporting International Supply Chain Logistics; ● Help Desk Support