Matheus Teixeira

Operational Leader - Customer Success at Advbox Software Jurídico
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • English Professional working proficiency
  • português Native or bilingual proficiency

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Credentials

  • Linux I: conhecendo e utilizando o terminal
    Alura
    Aug, 2022
    - Nov, 2024
  • Linux II: programas, processos e pacotes
    Alura
    Aug, 2022
    - Nov, 2024
  • Python 3 parte 1: introdução à nova versão da linguagem
    Alura
    Mar, 2022
    - Nov, 2024
  • Python 3 parte 2: avançando na linguagem
    Alura
    Mar, 2022
    - Nov, 2024
  • Python para Data Science
    Alura
    Mar, 2022
    - Nov, 2024

Experience

  • Advbox Software Jurídico
    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Operational Leader - Customer Success
      • Jun 2023 - Present

    • Customer Success Specialist
      • Jan 2023 - Jun 2023

      Responsabilities:Customer Service: Provide exceptional support, resolve inquiries and issues efficiently and courteously, ensuring customer satisfaction.Plan Upselling: Identify upselling opportunities, present additional benefits of plans and services, driving revenue growth.Customer Success: Regularly follow up with customers, ensuring they achieve their goals and make the most of the products/services, identifying improvements to maximize their experience and loyalty.Creation of Educational Content: Develop articles, tutorials, and guides for the help center, assisting customers in independently solving problems and efficiently using the products/services.Tools Used:Advbox Software: Manage customer interactions, record relevant information, and track requests.Gmail: Use as a communication platform, respond to emails, maintain organized records, and collaborate with the team.Whereby (video calls): Conduct video calls with customers, ensuring close and effective communication.Digisac: Use as a support and service tool, record and track tickets efficiently, ensuring quick and accurate resolution.In performing my role, my objective is to provide excellent customer service, drive growth through upselling, and ensure customer satisfaction and success through efficient support and high-quality educational resources. Show less

  • vhsys - Sistema de Gestão Empresarial
    • Brazil
    • Software Development
    • 100 - 200 Employee
    • Inside Sales Associate
      • Nov 2021 - Feb 2022

  • AnáliseGroup
    • Brazil
    • Financial Services
    • 1 - 100 Employee
    • Inside Sales
      • Sep 2021 - Dec 2021

  • allu
    • Brazil
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Inside Sales
      • Jun 2021 - Aug 2021

Education

  • Alura
    Information Technology
    2022 - 2023
  • Power House 18 Master Class Edition
    No Degree, Gestão de Equipe, Construção de equipe de alta performance, Técnicas de vendas, Educação financeira
    2018 - 2018

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