Matheus P.

Senior Technical Analyst at TP-Link Brasil
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Limited working proficiency

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5.0

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Brandon Nogueira

No periodo em que trabalhei com o Matheus na FiberHome do Brasil pude ver o profissional excelente que ele é, possui auto-controle sob situações estressantes do dia a dia prestando suporte aos ISPs de todo Brasil. O cara é fera em achar soluções rápidas de acordo com cada situação e sua delicadeza. Matheus e eu trabalhavamos em niveis diferentes, porém colaborando diariamente com a rotina de cada um para que o fluxo de atendimento sempre fluisse adequadamente. Eramos responsáveis por gerar conteúdo de suporte ao nosso time, orientar e treina-los, além do suporte técnico para clientes. É com muita satisfação que deixo aqui esse comentario sobre o Matheus.

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Credentials

  • HTML Web Developer
    Digital Innovation One Inc.
    Dec, 2020
    - Nov, 2024
  • Introdução ao Git e ao GitHub
    Digital Innovation One Inc.
    Nov, 2020
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera | Google
    Oct, 2020
    - Nov, 2024
  • Enlaces Ópticos
    Eadccna
    Aug, 2020
    - Nov, 2024
  • Fundamentos de redes EPON e GPON
    Intelbras
    Sep, 2020
    - Nov, 2024

Experience

  • TP-Link Brasil
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technical Analyst
      • Jan 2023 - Present

      Responsible to homologation projects about products for ISP like, OLT, ONT, ONU, ROUTERS and others produtcs Responsible to identify, solve problems and suggest improvements for all products Responsible to pré-sales, pós-sales, homologating and support sellout with doubts about specs Responsible to help customer with projects with our products, inform customer what's the best product for his use and how can he use all technologies in his favor to send to his final customer the better experience Responsbible to help HQ in problems that need reproduce on site, help with collect packages and suggest to solve problems. Support technical team in major and urgent problems when they doesn't have the solution or need a people to interact directly with HQ to get more information about how to solve the problem Show less

  • FiberHome Brasil
    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Team Lead
      • Sep 2022 - Dec 2022

    • GPON Technical Support Analyst
      • Apr 2021 - Nov 2022

      • Responsible for engineering problem solving of Fiberhome GPON, VOIP,CLI Upgrade and manage software, network optmization of major projects and network inspection • Responsible for quality monitoring and analysis of GPON network• Maintaining and improving customer relationship

  • WSNET
    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • Analista de Redes Jr - NOC
      • Feb 2021 - Apr 2021

    • Assistente de Suporte Técnico
      • Oct 2020 - Feb 2021

    • Atendente de Suporte Técnico
      • Nov 2017 - Oct 2020

Education

  • ESAMC
    Bacharelado, Engenharia de Computação
    2018 - 2022
  • ETEC - Escola Técnica Estadual de São Paulo
    Informática Para Web, Informática
    2015 - 2016
  • Wizard by Pearson
    Ensino de Inglês como Segundo Idioma
    2020 - 2022
  • EAD CCNA
    Engenheiro de Redes, Redes de Sistemas e Telecomunicações
    2020 - 2021

Community

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