Matheus Campinho

Customer Support Coordinator at CUBi Energia
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Contact Information
us****@****om
(386) 825-5501
Location
Vilhena, Rondônia, Brazil, BR
Languages
  • Português -
  • Inglês Professional working proficiency
  • Espanhol -

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Credentials

  • ISO 50001. Energy management system
    Udemy
    Jun, 2022
    - Nov, 2024
  • Contratos - Nível Básico
    Câmara de Comercialização de Energia Elétrica - CCEE
    Aug, 2021
    - Nov, 2024
  • Introdução à programação com Python
    Digital Innovation One Inc.
    Aug, 2021
    - Nov, 2024
  • Técnico em Informática
    IFRO (Instituto Federal de Educação, Ciência e Tecnologia de Rondônia
    Apr, 2016
    - Nov, 2024

Experience

    • Brazil
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Support Coordinator
      • Apr 2023 - Present

      - Coordenação da equipe de Suporte- Copy e criação de conteúdo - Gestão de Processos e Pessoas - Gerenciamento do produto (PM)- Assessoria aos clientes sobre Mercado de Energia e Eficiência Energética- Atendimento de clientes e aquisição de requisitos

    • Support Analyst
      • Jul 2022 - Mar 2023

      - bug report and user stories - software testing routine - mapping features implemented

    • Customer Success Intern
      • Oct 2021 - Jun 2022

      - Technical support of clients - Energy Management analysis of the client base - Guiding clients at using the software and improving energy efficiency - Customer service

    • Brazil
    • Business Consulting and Services
    • 1 - 100 Employee
    • Electrical Engineering Intern
      • Nov 2020 - Oct 2021

      - Monitoring energy consumption and production - Electrical billing management - Energy efficiency analysis - Working with the electrical provider to help client issues - Monitoring energy consumption and production - Electrical billing management - Energy efficiency analysis - Working with the electrical provider to help client issues

Education

  • Head Energia
    Educação Continuada em Mercado de Energia Elétrica
    2021 -
  • Alura
    2022 -
  • UFMT - Universidade Federal de Mato Grosso
    Bacharelado em Engenharia, Engenharia Elétrica
    2016 - 2022
  • IFRO (Instituto Federal de Educação, Ciência e Tecnologia de Rondônia) - Campus Vilhena
    Técnico, Técnico em Informática
    2012 - 2015

Community

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