Experience

redONE Network Sdn Bhd

• Malaysia
• Telecommunications
• 100 - 200 Employee

• Network Technical Analyst

  • Jan 2021 - Present

   Resolving customer issue in all kind of Network issues by raising tickets and emails received from customer or redone partners based on Company SOP.  Will provide FCR for Network issue such as related to device and system for the tickets received from L2 support team.  Will provide 1st level troubleshoot for the customer that having data and voice issue related to Network department within SLA given.  Will provide 2nd level troubleshoot for the customers that unable to find resolution by 1st level troubleshoot given within SLA given.  After collecting all necessary details required for the tickets, will be assigned to Technical Support End Level for further investigation and resolution.  The tickets will be closed once received feedback from Technical Support End Level  There will be an email send to redone partner or customers for issues from Email channel.  The SLA for the Network issues to be resolved is 1 to 3 working days.  Time frame will be given for customers that facing network disruption in certain areas and follow up with customer until the issue resolved.  Must achieve daily target level and SLA for a month to achieve KPI.  Must think out of the box for some Network issue to be resolved such as customer device problems, sim card faulty and other related things. Able to follow up with customer and partners on daily basic to avoid lapses from our side to prevent customer complain to MCMC or SKMM.  Make sure every ticket’s and emails are closed with a proper closure according to script and SOP Show less



GM HOTELS LTD

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Jul 2019 - Feb 2020



Chili's

• United States
• Restaurants
• 700 & Above Employee

• Service Crew

  • Mar 2018 - Dec 2018