Product Manager

• Sep 2023 - Present

Senior Sports Data Production Operator at Sportradar

• Sep 2022 - Sep 2023

• As project leader, successfully coordinated and managed comprehensive NCAA initiatives aimed at delivering accurate and timely data to the betting and fantasy sports industry, resulting in a 25% increase in productivity and a 30% reduction in project completion time.• Developed a long-term vision for the product, considering both business objectives and customer needs.Proactively monitored and analyzed community feedback and discussions to identify areas for improvement and implement necessary product changes, resulting in increased user satisfaction and engagement.• Conducted in-depth research and data analysis, with the main focus being on college football, basketball, and baseball, exceeding the KPIs of 99% for data accuracy. Implemented advanced analytical techniques and problem-solving skills to achieve a 25% improvement in project-related data accuracy, resulting in increased efficiency and a significant reduction in errors.• Worked in close collaboration with cross-functional teams using agile methodologies to identify and document data requirements with a success rate of 95%, while ensuring alignment with business needs, resulting in improved data accuracy and usefulness.• Acted as a key resource for other departments seeking guidance on baseball-related projects, providing insight and expertise that facilitated successful outcomes.• Developed a long-term vision for the product that aligned with business objectives and customer needs, resulting in increased customer satisfaction and revenue growth.• Effectively managed stakeholder relationships, communicating product vision, roadmap, and progress to key stakeholders, resulting in increased alignment and buy-in for product initiatives.• Mentored a colleague, providing guidance and support that resulted in a rapid improvement in their job performance, as well as a promotion to a higher position within the company. Show less

Sports Data Operator

• Dec 2020 - Apr 2023

• Provided exceptional customer support through email and chat channels, resolving challenging cases within 24 hours, and maintaining an average customer satisfaction rating of 96%.• Conducted regular data quality checks to ensure compliance with data standards and identify data inconsistencies and errors, resulting in improved data accuracy.• Collected and analyzed over 8 million data points from 200 sporting events, improving the accuracy of sport-related analytics by 35%

Match Reporter and Data Collector

• Sep 2019 - Nov 2020

• Attend live sports events to collect and report match data in real-time, including statistics, scores, and other relevant information.Managed time and resources effectively to ensure that you meet all reporting deadlines and produce high-quality work • Entered data into Genius Sports' proprietary software and tools, ensuring that all data is correctly transferred • Communicated with team leaders and supervisors to resolve data discrepancies and ensure data quality • Consistently met and exceeded performance targets for data accuracy and timely delivery, achieving an efficiency rating of 97% • Maintained a deep understanding of the sports and teams to ensure the accuracy of your reporting. • Conducted pre- and post-game research on teams, players, and venues to enhance your reporting and data collection efforts.Responded quickly and efficiently to any changes in the game's schedule or format Show less

Associate

• Jul 2017 - Jul 2018

• Analyzing balance sheets and profit and loss accounts • Record-keeping related to management of costs • Preparing reports, statements and cost estimates • Providing documents for the Board • Analyzing balance sheets and profit and loss accounts • Record-keeping related to management of costs • Preparing reports, statements and cost estimates • Providing documents for the Board