Experience

AirHelp

• Germany
• IT Services and IT Consulting
• 200 - 300 Employee

• Global Payment Specialist

  • Jan 2021 - Present

• Junior Global Payments Specialist

  • May 2019 - Jan 2021

  ✔️ Managing and coordinating payment processes, including domestic and international payment approvals.✔️ Overseeing regulatory requirements within multiple markets.✔️ Managing cash fluency.✔️ Preparing periodic reports.✔️ Working with Tech and Product to create a roadmap and implement payment requirements.✔️ Introducing new tools and automating processes, based on requirements of the international payments market.

• Junior Air Claim Specialist

  • May 2018 - May 2019

  ✔️ Support customers during the claim handling process, analyze their queries, and provide appropriate actions.✔️ Use legal knowledge (provided during training) to advise and help customers.✔️ Escalate feedback and complaints in order to improve the customers' experience.✔️ Assist other departments to ensure a seamless customer experience.✔️Teaching newcomers as Training Pilot.✔️ Collecting all necessary documentation to start legal proceedings.✔️ Preparation of case summaries.✔️ Organizing materials for a case review. Show less



HARD ROCK CAFE

• Colombia
• Restaurants
• 1 - 100 Employee

• Retail Shop Assistant/Host

  • Apr 2017 - Sep 2017

  ✔️ Greeting and taking care of guests. ✔️ Carrying out payment transactions. ✔️ Advising guests (point-of-sale system). ✔️ Using various marketing techniques to increase sales. ✔️ Taking care of the store's decor and organization of the workplace. ✔️ Greeting and taking care of guests. ✔️ Carrying out payment transactions. ✔️ Advising guests (point-of-sale system). ✔️ Using various marketing techniques to increase sales. ✔️ Taking care of the store's decor and organization of the workplace.