Owner/CEO

• Mar 2022 - Present

Managing Director

• Jan 2021 - Nov 2021

Warehouse Manager

• Apr 2018 - Jan 2021

Senior Specialist - Compliance & Fraud Advice and Consultancy Specialist

• Nov 2011 - Jan 2021

- Working as an escalation point for the employees through tickets and phone calls - Mentoring and coaching new hires that joined the company - Continuous mentoring, coaching and assistance for specialists within the department - Work with large data sets during the research phase (Teradata) - Preventing financial loses by identifying trends and analysing fraudulent behaviour - Providing feedback to management regarding necessary changes and update including product related… Show more - Working as an escalation point for the employees through tickets and phone calls - Mentoring and coaching new hires that joined the company - Continuous mentoring, coaching and assistance for specialists within the department - Work with large data sets during the research phase (Teradata) - Preventing financial loses by identifying trends and analysing fraudulent behaviour - Providing feedback to management regarding necessary changes and update including product related policies and SOP’s as well as customer care issues - Work with stakeholders on solutions from research phase to full deployment - Maintain departmental standards for production, Quality and Customer satisfaction - Make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism - Working on special projects e.g. task distribution for the whole ICA Compliance and Fraud skillsets - Work as a support on tasks assigned by the department management

Fraud Agent

• Apr 2009 - Nov 2011

- Working through a number of pre-determined fraud queues to identify potentially fraudulent accounts - Reviewing already restricted accounts in order to determine the legitimacy of the account and account holder - Played vital role in the rollout of the Smaller Markets project. Project scope involved combination of Seller/Buyer Risk Fraud tasks together with Customer Solutions for non-segmented markets and provide enhanced customer experience. - Supported New Hire mentoring and… Show more - Working through a number of pre-determined fraud queues to identify potentially fraudulent accounts - Reviewing already restricted accounts in order to determine the legitimacy of the account and account holder - Played vital role in the rollout of the Smaller Markets project. Project scope involved combination of Seller/Buyer Risk Fraud tasks together with Customer Solutions for non-segmented markets and provide enhanced customer experience. - Supported New Hire mentoring and coaching - Created automation tools using Macro Express to increase productivity and effectiveness - Worked closely with Proactive Investigation Group on major fraud trends

Customer Service Agent

• Dec 2007 - Mar 2009

- Phone and e-mail support for PL, UK and ROE markets - Providing customer support on buyer disputes, account limitations, chargebacks and fraud reversals.

Customer Service

• Dec 2006 - Dec 2007

- Assisting ongoing rentals with breakdown recovery - Solving customer enquiries via phone - Assisting ongoing rentals with breakdown recovery - Solving customer enquiries via phone