Head of Operations and Business Development

• Nov 2022 - Present

Leading Ops and Business Development with a Vision. Reporting to CEO, setting standards for strong foundation to sustain high level of growth.Developing portfolio of seamlessly connected systems.

Training and Operations Manager

• Apr 2022 - Nov 2022

Leading end-to-end project management, encompassing inception, negotiations, and successful deployment:- Spearheaded the implementation of an Allergen management process, ensuring compliance with UK legislations, and seamless coordination with 3rd party consultants.- Pioneered the adoption of Fixflo, a digital maintenance software, delivering real-time reporting and enhanced visibility for in-store teams and contractors, while maintaining full cost control.- Successfully introduced Deputy, an innovative HR and onboarding platform, overseeing its setup and smooth transition from the previously utilized system.- Orchestrated the enhancement of the POS system, optimizing both software and hardware components, streamlining internal and external processes, enabling comprehensive inventory management, and ensuring seamless integration with all existing systems. Show less

Training Manager

• Oct 2021 - Mar 2022

-Complete ownership of research, negotiations and deployment of Learning Management System (LMS) platform-Creation and delivery of training materials through mix of digital and in person sessions

Multistore Operations Manager

• May 2020 - Sep 2021

Store Manager

• Aug 2015 - May 2020

Area Support Manager

• Feb 2018 - Jun 2018

Assistant Manager

• Sep 2014 - Jul 2015