I am one of the managers Mateusz has been working with for two years. He has grown in the role a lot, over the time. Mateusz is directly responsible for customer service requests and product support queries. On a personal level, he is well-spoken and easily building relationships, both qualities that have served him well in the role. Mateusz has a strong grasp of product technology. He knows Pearson software and helps relay technical information to customers in an accessible way. He can introduce our products clearly and makes the most of tech specifications to gain customer attention, and customise his problem solving recipes for our clients. Mateusz also worked as a first line agent for deployment of the regional language learning platforms for teachers, handling a large volume of requests during peak seasons. He proved himself to be a key asset in the team making sure everything ran smoothly in his area of responsibility.

As a former direct promotion manager, I was impressed with Mateusz's enthusiasm, communication skills and professional demeanor as a customer service specialist working for Pearson. Mateusz is a reliable, dedicated and eternally upbeat individual. He’s got an unparalleled ability to calm angry or frustrated customers. Mateusz is also a team player who is able to work with minimal supervision and unwavering commitment to exceeding customer expectations. His level of service and professionalism is outstanding, bearing in mind his young age and the fact that he’s still a student. Mateusz has got my highest recommendation.

I am one of the managers Mateusz has been working with for two years. He has grown in the role a lot, over the time. Mateusz is directly responsible for customer service requests and product support queries. On a personal level, he is well-spoken and easily building relationships, both qualities that have served him well in the role. Mateusz has a strong grasp of product technology. He knows Pearson software and helps relay technical information to customers in an accessible way. He can introduce our products clearly and makes the most of tech specifications to gain customer attention, and customise his problem solving recipes for our clients. Mateusz also worked as a first line agent for deployment of the regional language learning platforms for teachers, handling a large volume of requests during peak seasons. He proved himself to be a key asset in the team making sure everything ran smoothly in his area of responsibility.

As a former direct promotion manager, I was impressed with Mateusz's enthusiasm, communication skills and professional demeanor as a customer service specialist working for Pearson. Mateusz is a reliable, dedicated and eternally upbeat individual. He’s got an unparalleled ability to calm angry or frustrated customers. Mateusz is also a team player who is able to work with minimal supervision and unwavering commitment to exceeding customer expectations. His level of service and professionalism is outstanding, bearing in mind his young age and the fact that he’s still a student. Mateusz has got my highest recommendation.

I am one of the managers Mateusz has been working with for two years. He has grown in the role a lot, over the time. Mateusz is directly responsible for customer service requests and product support queries. On a personal level, he is well-spoken and easily building relationships, both qualities that have served him well in the role. Mateusz has a strong grasp of product technology. He knows Pearson software and helps relay technical information to customers in an accessible way. He can introduce our products clearly and makes the most of tech specifications to gain customer attention, and customise his problem solving recipes for our clients. Mateusz also worked as a first line agent for deployment of the regional language learning platforms for teachers, handling a large volume of requests during peak seasons. He proved himself to be a key asset in the team making sure everything ran smoothly in his area of responsibility.

As a former direct promotion manager, I was impressed with Mateusz's enthusiasm, communication skills and professional demeanor as a customer service specialist working for Pearson. Mateusz is a reliable, dedicated and eternally upbeat individual. He’s got an unparalleled ability to calm angry or frustrated customers. Mateusz is also a team player who is able to work with minimal supervision and unwavering commitment to exceeding customer expectations. His level of service and professionalism is outstanding, bearing in mind his young age and the fact that he’s still a student. Mateusz has got my highest recommendation.