Experience

TECHNISERV IT, spol. s r.o. member of Seyfor, a.s.

• Czechia
• Information Technology & Services
• 1 - 100 Employee

• Software Tester

  • Apr 2022 - Present



KBC Bank & Verzekering

• Belgium
• Financial Services
• 700 & Above Employee

• Test Specialist

  • Jan 2021 - Oct 2021

  Testing of mobile internet banking's third-party services both manual and automated on mobile devices. - Defect management - Test scenario writing - BAU test leading - Agile model - Jira, IntelliJ, Jenkins, Kotlin Testing of mobile internet banking's third-party services both manual and automated on mobile devices. - Defect management - Test scenario writing - BAU test leading - Agile model - Jira, IntelliJ, Jenkins, Kotlin



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Tester

  • Jan 2020 - Jan 2021

  Testing of contract environment under development Analyzing discrepancies, Discussing solutions with colleagues, Creating test cases Testing of contract environment under development Analyzing discrepancies, Discussing solutions with colleagues, Creating test cases



Kiwi.com

• Czechia
• Software Development
• 700 & Above Employee

• Quality Specialist

  • May 2019 - Jan 2020

  - Monitoring interactions with customers in order to ensure that customer support staff is following internal quality guidelines and delivers high-level service.- Leading Calibration sessions with Vendor sites and internally within Quality assurance- Active cooperation with other departments as training and development, information management and customer support teams- Understanding customer`s feedback from Customer Experience aspect and activelydriving high-level customer satisfaction through quality evaluation and feedbackprovision.- Participating in calibration sessions and ensuring alignment across Qualityteam. Show less

• Guarantee Specialist

  • Oct 2018 - Apr 2019

  Communication with partners and airlines, Assisting customers in a travel emergency across the world.Specialization in Kiwi.com Guarantee terms and condition.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Specialist

  • Jul 2018 - Aug 2018

  Technical support for customers, Troubleshooting Technical support for customers, Troubleshooting



Hotel Victoria****

• Martin, Žilina Region, Slovak Republic

• Receptionist

  • Mar 2016 - May 2018

  Guest accommodation, ensuring the operation of the hotel, reservation software HORES Guest accommodation, ensuring the operation of the hotel, reservation software HORES