Experience

Axepto

• Slovakia
• IT Services and IT Consulting
• 1 - 100 Employee

• CEO & Co-Founder

  • Dec 2014 - Present

  Axepto is a technology startup based in Bratislava, SVK, as a part of The Spot incubator program. Our SaaS platform allows postal operators to deliver electronic documents that need to be biometrically signed with an advanced electronic signature - at the point of delivery. Even in an offline mode, the signatures are carried out on carrier tablets, and then automatically encrypted and sent to the e-document sender and signer. Axepto is a technology startup based in Bratislava, SVK, as a part of The Spot incubator program. Our SaaS platform allows postal operators to deliver electronic documents that need to be biometrically signed with an advanced electronic signature - at the point of delivery. Even in an offline mode, the signatures are carried out on carrier tablets, and then automatically encrypted and sent to the e-document sender and signer.


exe, spol. s r.o.
• Key Account Manager

  • Dec 2012 - Nov 2013


Servodata

• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jul 2011 - Nov 2012

  As a Large Account Reseller (LAR) - Account Manager, I was responsible for providing Microsoft licensing solutions for every Slovakian company that wants to buy, renew, or improve their Microsoft licensing stocks. I am responsible for assisting with all aspects of presales, proposals, sales, implementation, and post-sales support. As a Large Account Reseller (LAR) - Account Manager, I was responsible for providing Microsoft licensing solutions for every Slovakian company that wants to buy, renew, or improve their Microsoft licensing stocks. I am responsible for assisting with all aspects of presales, proposals, sales, implementation, and post-sales support.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Complaints Resolution Manager

  • Dec 2009 - Jun 2011

  I was responsible for finding solutions in escalation cases between IBM and their partners (client companies - even huge important companies, business partners, distributors). When someone of these partners complained about a process or IBM behavior in a specific case or an issue couldn't be solved through a standard process, I was called in. I debriefed the case and built an operational team of involved departments, managers, and their deputies together so that the issue could be solved and not occur anymore. The goal was to restore the relationship with the partner as it was before the issue. Extract of the job role: - Direct support and management of client complaints and critical situations. - Understanding the client's request and how it fits into the company's structure. - The negotiation of commitments with the client, and the communication of bad news. - Implementing action plans with a focus on resolving the current problem as soon as possible. - Identifying and engaging the appropriate resources. - Recognize the major obstacle and escalate if needed. - Keep the complaint management tool (CMT) up to date. Show less



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Oct 2005 - Nov 2009

  I began my career at Dell as a sales representative for the consumer sector, and over the first year, I became a relational account manager for the business mid-market. The main market was German, but Swiss customers were also involved in the beginning. In the end, I have managed an account of around 200 businesses, some of which I have acquired myself. Official job description for the last Account Manager role: - Sales and account management for small and medium-sized German businesses in all sectors. - Developing account strategies with a focus on improving customer relationships and portfolio targets. - Active, independent telephone support for existing corporate customers and the acquisition of new customers. - Identification of decision-makers and decision-making processes. - The development of supportive relationships with decision makers. - Identifying customer requirements. - Identification and completion of customer projects. - The creation of customer strategies and the implementation of customer-related action plans using the available sales tools. - The preparation of project plans and other complex proposals. Show less