Mario Mata

Director of Sales Marketing at Santa Marta Marriott Resort Playa Dormida
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Contact Information
us****@****om
(386) 825-5501
Location
CO
Languages
  • Inglés Native or bilingual proficiency
  • Español Native or bilingual proficiency

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Jesus Armando Quinteros Murrieta

I had the pleasure to work with Mario Mata during his time at Villas Sol Hotel & Resort in the beautiful Liberia Costa Rica. He is a highly skilled professional and possesses exceptional leadership qualities. He knows how to provide an excellent service to his clients and how to keep great relationships with everyone alike. His professional qualifications, his sense of humor, and his dedication to his professional career and the love for his work, makes Mario an ideal candidate for any organization. I highly recommend Mario to any employee who wants to work with a professional, skilled and friendly individual.

Sonya Monge

Trabaje con Mario durante poco menos de 3 años, aunque yo no estaba directamente involucrada en su trabajo pues trabajamos en áreas diferentes de la compañía en muchas ocasiones nos apoyamos mutuamente. Mario es un joven muy profesional en su trabajo, dedicado hasta el detalle, siempre alerta de las nuevas tendencias y de todo lo relacionado con su área de especialidad. Tiene un gran carisma y talento para las relaciones interpersonales, donde sin dejar de ser un profesional logra que cada cliente se sienta como el mas importante sin discriminar por su nivel de producción para la empresa (hotelería en nuestro caso) siempre un paso adelante a las solicitudes y una milla extra en la entrega. Es una persona humilde, honesto, sincero y de palabra. Va de frente en las cosas en las que cree y se entrega por completo en su trabajo y con las personas a su alrededor, hijo amoroso, esposo y padre dedicado. Para mi fue en gusto trabajar con el y me considero afortunada de contarlo además como mi amigo. Para cualquier detalle adicional pueden contactarme por este medio o a mi correo personal sonyamongemv@gmail.com Muchas gracias,

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Credentials

  • Cómo tomar decisiones
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Cómo gestionar mejor tu tiempo
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Getting Things Done. Organízate con eficacia
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Profesional en Turismo
    ACOPROT Asociación Costarricense de Profesionales en Turismo
    Dec, 2004
    - Nov, 2024

Experience

  • Santa Marta Marriott Resort Playa Dormida
    • Colombia
    • Hospitality
    • 1 - 100 Employee
    • Director of Sales Marketing
      • Nov 2018 - Present

      Responsible for the pre-opening and opening of the first Marriott Managed hotel in the Caribbean coast of Colombia, the creation and development of large-scale marketing business strategies were key to raising revenue and positioning the property as the best for luxury hospitality in the Colombian Caribbean. Maintain strategic alliances with partners in the tourism value chain including travel agencies, tour operators, wholesalers, MICE industry players, airlines, tourist attractions, destinations and cruise ships to drive business to Magdalena and Santa Marta. Comprehensive management and innovation of the Santa Marta/Magdalena as a raising destination: Planning and administration of activities, resources and coordination with actors involved in the tourism development of the territory. Planning and execution of MICE strategies to motivate tourism for meetings industry segment, incentives, conferences and exhibitions at the hotel, including weddings and social events. Management of initiatives to support the ancestral communities of the Sierra Nevada de Santa Marta to help safeguard the patrimonial heritage of local natives, dignify and recognize artisan work and support tand trade of natural and sustainable activities. Responsible for the communications plan, advertising and relations with the media and opinion leaders. Management of high performance teams.

  • Marriott International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Director of Sales and Marketing Aloft San José Costa Rica
      • Sep 2016 - Nov 2018

      As Director of Sales and Marketing for Aloft San José Costa Rica, a beautiful design hotel in the capital of San José Costa Rica, I supported the merger of internal procedures and alignment of the hotel after the acquisition by Marriott International of the Starwood Hotels & Resorts chain. We must remember that Aloft Hotels launched in 2008 and redefined the category. Together with our team members, we are able to promote the Aloft brand promise in the minds of our guests: a property that moves at its own rhythm thanks to bold, open and vibrant environments that bring people together. The idea that Aloft is 'the next generation of hotels' was reinforced at the level of marketing, communications and publicity. A property that uses technology and design to improve experiences and move at the pace of our guests. In San José, Costa Rica, we were able to create an affordable alternative for techies and design gurus, with a unique style and a true social scene. Developed and executed numerous initiatives to drive marketing and sales around attitude of service.

  • Wyndham San Jose Herradura
    • Costa Rica
    • Travel Arrangements
    • 1 - 100 Employee
    • Director of Sales and Marketing
      • Oct 2014 - Jun 2015

      During my time at this beautiful hotel, I was responsible for the research and development of marketing and sales plans to increase tourism revenue and consolidate the national and international MICE segment. Other responsibilities and results included: - Implementation of production, productivity, quality and customer service standards to resolve incidents, identify trends; determine improvements to the model and implement the change. - Forecast of requirements and annual budget with expenditure programming, and analysis of variations with corrective actions. - Determination of annual and gross profit plans with annual sales forecasts, expected revenue volumes and profit calculation. - Analysis of trends and results and establishment of pricing strategies, recommendations, cost monitoring, competition analysis and supply/demand. - Planning, development, implementation and evaluation of advertising, marketing and commercial promotion programs, as well as field sales. - Identification of marketing opportunities: consumer requirements, market definition, participation, strengths/weaknesses of the competitor, projected business and establishment of target market share. - Investigation of opportunities to improve the commercialization and profitability of the product and coordination of new services in the hotel. - Maintaining the relationship with key accounts, anticipating new sales opportunities.

  • Universidad Latina de Costa Rica
    • Costa Rica
    • Higher Education
    • 400 - 500 Employee
    • Docente de Marketing Internacional Certified By GLION Institute of Higher Education Switzerland
      • Jan 2013 - Oct 2014

      As a professor of International Marketing, Certified by the GLION Institute of Higher Education in Switzerland, I taught master educational sessions to a hundreds of students to spark their ideas and creativity around marketing and sales. - Evaluate and award grades to students based on their assignments, creativity, and effort level. - Actively participated in numerous professional marketing seminars where I provided training on global marketing trends, especially for their preparation for the digital world. - I taught about the many dimensions of marketing, communication, advertising and omnichannel to deliver the right messages, at the right time through the most suitable channel for the audience. - Trained students in concepts and practices commonly applied to the market research industry with extensive use of digital tools and real life business cases. - Great participation in the campus recruitment tests. - Permanent guidance to students on how to access the best offers on the market and the types of job promotion available both in communications and marketing agencies and in the corporate and government sector.

  • Villas Sol Hotel & Beach Resort
    • Costa Rica
    • Hospitality
    • 1 - 100 Employee
    • Director of Sales & Marketing
      • Jan 2010 - Aug 2012

      As director of sales and marketing, I led the business and marketing plans to increase revenue and brand awareness for the property: - Development of customer segmentation - Sales plans and management of commercial teams - Management of budget, forecasts and sales projections - Analysis of variations - Management of alliances with business partners - Cost monitoring, competition and supply/demand analysis - Execution of advertising plans and strategic communications - Development and maintenance of key corporate accounts

  • Grupo Marta Hospitality
    • Costa Rica
    • Hospitality
    • 1 - 100 Employee
    • Director of corporative sales
      • May 2009 - Dec 2009

      I was responsible for the commercial relationship with key accounts by exploring their needs, anticipating opportunities and supporting the requirements in hospitality, services and MICE in the hotels managed by this operator.- Identification of business opportunities and prospecting- Planning and management of special marketing programs based on the state of sales and market evaluation.- Setting rates, discount percentages and budgets for promotional campaigns, sales methods, incentives and special campaigns.- Management of the activities of the marketing and commercialization staff.- Establish and manage budgets, control expenses and ensure the efficient use of resources.- Represented the organization in sales and marketing conventions, tourism fairs and other forums.- I specified the commercial channels as well as their structure and size.- Prepared sales forecasts jointly with other departments of the company.

    • Director of International Sales
      • Jun 2006 - May 2009

      As international sales director, I joined the commercial structure of the hotel operator to establish the international commercial strategy and policy, developing the markets of Mexico, Colombia, Argentina, Chile, Peru and Central America and the Caribbean.Based on visits, analysis and research, I provided market intelligence for each country to adapt our hotel services to the client's profile, anticipating the needs and demand for new products and services.Coordination with the rest of the hotel operator's departments to solve the needs that arose from international sales.Management of the assigned international sales team: included supervision, development and performance management.Compliance with sales objectives, profitability, presence and development of new markets.

  • IHG Hotels & Resorts
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Corporative Sales Manager
      • Jan 2003 - Jan 2004

      I was responsible for bringing new business to the Real Intercontinental San José hotel by connecting with potential clients, managing large accounts, maintaining a loyal client base, and overseeing marketing and sales strategies.Among other responsibilities:- Analysis of the hotel's client base and target market.- Developing new ways to expand that customer base Supervision of the distribution of marketing materials, advertising and communications.- Sales management for the MICE segment- Relations with wedding planners and event planners to increase reservations and consumption.- Design of rates and special packages for groups- Management of high profile corporate accounts.- Payment processing and application of discounts

    • Groups & Coventions Manager
      • Jan 2002 - Jan 2003

      Real Intercontinental San JoseI was responsible for planning, organizing and managing internal details for large group and convention reservations, including:-Participate in the negotiation of meeting reservations- Ensure the maximization of rooms and meeting spaces, income and profits while offering a quality product.- Focus on the execution of all aspects of event planning, from the signing of a group contract to the successful execution of the event, including VIP needs, accommodation and catering services.- Work closely with Sales Managers to ensure customer satisfaction.- Carrying out hotel inspections and presentations to clients.

  • Marriott Hotels
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • 2001 - 2002

      COSTA RICA MARRIOTT During my time at Marriott Costa Rica Hacienda Belén, I supported the supervision of the daily operations of the reception area and effectively controlled the service standards: - Attention to queries, requests, complaints and congratulations from guests - Daily monitoring of departmental costs to ensure performance against budget - Address crisis or emergency situations and perform service recovery - Record the details of the incidents and take necessary measures - Supervision of reception staff to ensure optimal occupancy and average room rate in order to maximize revenue. - Supervision to ensure that guests receive warm attention with high standards. - Transversal relationship with all the actors of the hotel service

  • IHG Hotels & Resorts
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Front office
      • 1999 - 2001

      At Real Inercontinental Metrocentro Managua, I was responsible for ensuring that hotel staff treat guests with courtesy and that guest services and administrative tasks are performed quickly and efficiently.- Train receptionists, prepare work schedules and compile feedback reports.- Attention to claims and special requests from customers.- Scheduling staff shifts- Monitoring of stock and orders of office supplies, including stationery and brochures.- Preparation of management reports on customer comments, reservations and cancellations.- Department budget management.

    • Night Audict Manager
      • 1998 - 1999

      During my time at Real Intercontinental San Jose I was responsible for reconciling all credit card transactions and financial records for the accounting department to ensure all transactions were accounted for.- Daily financial closing- Follow all specified procedures to audit the closure and complete an audit summary- Produce accurate and timely reports and properly handle all cash transactions- Maintain and post a daily balance of all hotel accounts, including running preliminary reconciliations, detailed transactions, and final reports to accounting and cost centers.

    • Assistant Reception Manager
      • 1997 - 1998

      I was the face of the Real Intercontinental San José hotel, welcoming guests, greeting them and attending to their needs.Among other functions:- Managed arrivals and departures to ensure guest accounts were correct and paid.- Assign rooms to guests according to the guest profile, showing them their rooms and offering assistance with their luggage.- I applied specific procedures for VIP clients- Supported transportation for guests, gifts and special requests- Preparation of arrival and departure lists and special requests- I was responsible for the money of the reception and pay attention to the details so that the accounts are handled accurately.- I served as a liaison with the Technical Service Department to maintain the inventory of rooms in good condition.

    • Front Desk Receptionist
      • 1995 - 1997

      At Real Intercontinental San Jose I provided excellent customer service, every time.- Helped keep the hotel reception area clean and tidy- I dealt with all inquiries in a professional and courteous manner, in person, or over the phone.- I was responsible for managing reservations, cancellations and no-shows, in accordance with hotel policy- I kept promotions and rates up to date to provide information to guests- Complied with reasonable guest requests to ensure their comfort, satisfaction, and safety.- Performed regular security checks and reported any incident to the area in charge- Managed maintenance incidents- I was responsible for the evacuation, in cases of emergency, acting as the first point of contact for guests and emergency services.

    • Bell boy
      • 1994 - 1995

      That's right, I started out as bellboy ! A position that I am proud to have represented. It was my first job in the hospitality industry.My duties were, to give a good impression of the hotel to the guests. That included moving luggage, showing rooms and acting as a concierge, that is, ensuring that guests have everything they need during their stay.- Coordination of transfers from/to the airport- Reservation of dinners in restaurants of the city- Open the doors of the cars that are parked in front- Address the guest by name- Open the elevator- Responsible for the cleanliness and order of the counter- In charge of lobby lighting- Smile, always smile!

Education

  • Pontificia Universidad Javeriana
    Diploma of Education, Gerencia de Proyectos con énfasis en metodologías Ágiles e Innovación
    2022 - 2022
  • EUDE Business School
    Turismo y Desarrollo Sostenible, Turismo, ocio y naturaleza
    2021 - 2021
  • Universidad Latina de Costa Rica
    Bachelor of Business Administration (BBA), Marketing
    2012 - 2016

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