Experience

Apex Learning

• Higher Education
• 1 - 100 Employee

• Student Services Specialist

  • May 2021 - Present

  ♦ Conferred with customers by telephone and email to provide information about products or services, take or enter orders, or obtain details or complaints using Salesforce, Admin App, Microsoft Excel, and Talkdesk ♦ Multi-tasked under pressure, organized workload, and maintained accurate files while adhering to deadlines ♦ Received and recorded customer complaints professionally and accurately, referred unresolved complaints to designated departments for investigation ♦ Conferred with customers by telephone and email to provide information about products or services, take or enter orders, or obtain details or complaints using Salesforce, Admin App, Microsoft Excel, and Talkdesk ♦ Multi-tasked under pressure, organized workload, and maintained accurate files while adhering to deadlines ♦ Received and recorded customer complaints professionally and accurately, referred unresolved complaints to designated departments for investigation



University of Washington

• United States
• Higher Education
• 700 & Above Employee

• Student Office Assistant

  • Mar 2017 - Present

  ♦ Maintained confidentiality and developed relationships through interdepartmental document delivery ♦ Welcomed and greeted all clients and visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to appropriate recipients ♦ Upheld office schedules to ensure day-to-day business needs were met ♦ Provided exceptional customer service by appropriately answering client concerns, forwarding messages, and confirming appointments as necessary ♦ Operated multi-line telephone system and provided exceptional customer service



Green River College

• United States
• Higher Education
• 500 - 600 Employee

• Access Office Assistant and Cambodian Representative

  • Sep 2016 - Jun 2017

  ♦ Utilized referral bilingual services to help guide and direct constituents by providing resources to ensure access, retention, academic and social success of students ♦ Intermediate proficiency in Microsoft Office programs: Internet Explorer, Word, Excel, Outlook, PowerPoint, Access, etc. ♦ Planned and implement diversity-related programming events and services ♦ Provided experienced customer service support to clients via phone call and email ♦ Utilized referral bilingual services to help guide and direct constituents by providing resources to ensure access, retention, academic and social success of students ♦ Intermediate proficiency in Microsoft Office programs: Internet Explorer, Word, Excel, Outlook, PowerPoint, Access, etc. ♦ Planned and implement diversity-related programming events and services ♦ Provided experienced customer service support to clients via phone call and email