Hotel Manager

• Jan 2019 - Present

Hotel Manager

• Aug 2013 - Aug 2018

During this tenure, I streamlined service operations by enhancing interdepartmental alliance, executing sales techniques to reduce F&B costs, and augmenting utilisation of food tech sheets. I designed sales and marketing strategies for the unique Monaco market, establishing strategic partnerships. I supervised hotel, including budgeting, reporting, and renovation of team. I spearheaded company reorganisation, including team restructuring, oversight of HR and Accounts departments, team building initiatives, and facilitation of meetings with managers. I led and supervised maintenance service operations, effectively managing assets while overseeing regular renovations and maintenance works. I executed renovations and yard management to enhance property aesthetics and functionality. • Progressed through various roles, from deputy to hotel manager, and ultimately assumed position of project operations manager, all while seamlessly managing VIP. • Contributed to the hotel renovation project, overseeing operations and ensuring success. • Managed a 2.5M€ renovation project of the private beach and restaurant with Wilmott Architecture, leading weekly meetings and coordinating with contractors and authorities like Mayor, Conseil departmental, and prefecture. • Achieved 45% increase in revenue within just 3 years through elevated service standards, sales strategies, and cost-control measures by reopening and managing beach restaurant. • Led quality management and CSR strategy, partnering with local authorities for waste management plan, achieving a 98.9/100 "Tourism Quality" certification in 2017 and 90% guest satisfaction. Show less

Deputy General Manager

• Aug 2010 - Aug 2013

I deployed revenue management strategies such as dynamic pricing, channel management, and competition monitoring, leading to improved profitability and market positioning. Moreover, I co-ordinated with General Manager to develop marketing plan, driving off-season income through targeted MICE and banqueting initiatives, while optimising employment costs through outsourcing. I promoted local products and suppliers and implemented innovative service enhancement processes. • Directed operations of Rooms Division, Food & Beverage, SPA, and events, resulting in enhanced guest experiences and increased revenue. • Elevated restaurant reputation and achieved a half-point improvement on TripAdvisor ratings (4 to 4.5), securing the second-best position in town. Show less

Front Office Manager

• 2007 - 2008

Front Office & Reservations Supervising and coordination, support to Room Division Manager Front Office & Reservations Supervising and coordination, support to Room Division Manager

Resident Manager

• Nov 2005 - Mar 2007

Leisure Hotel with 40 rooms - Supervision of all operations Leisure Hotel with 40 rooms - Supervision of all operations