Experience

Fitzdares

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Casino Manager

  • Jul 2022 - Present



Entain

• United Kingdom
• Entertainment Providers
• 700 & Above Employee

• • Sep 2021 - Jul 2022

  Responsible for the live casino lobby and tiles positioning of all the products, new and existing, aligning the lobby to marketing initiatives and campaigns for both Ladbrokes and Gala Casino while taking care of the roadmap including launch date, games and tables positioning and promotional activities. Collaborate with the BI and analytics team to use insight for optimizing the menu positioning and navigation, aligning to focus and promotional activities while ensuring that the customers journeys are simple and enhanced.Provide the different stakeholder with daily, weekly and monthly updates on the KPIs performances of the different live gaming products.Weekly analysis of the UK market to ensure lobby proposition is equal or better than the market, including customer journeys to wallet, promotions, products innovation and tables proposition. Show less

• • Jan 2021 - Aug 2021

  Responsible for the gaming lobby and tiles positioning of all the products, new and existing; aligned the gaming lobby to all product and marketing initiatives and campaigns for both Gala Casino and Cheeky Bingo while taking care of the slots and RNG release roadmap including launch date, games positioning and promotional activities. Coordinated with the compliance department to be sure that every new release was in line with the newest UK regulations.Coordinated with the different suppliers to negotiate promotions and discounts; followed up technical issues to solve them in the fastest and smoothest way possible.Collaborated with the BI and analytics team to use insight for optimizing the menu positioning and navigation, aligning to focus and promotional activities while ensuring that the customers journeys are simple and enhanced.Provided the different stakeholder with daily, weekly and monthly updates on the KPIs of the different Gaming products and presenting the weekly trading slides to them.Weekly analysis of the UK market to ensure lobby proposition is equal or better than the market, including customer journeys to wallet, promotions, products innovation and slots/RNG proposition. Show less



GVC Group

• United Kingdom
• Gambling Facilities and Casinos
• 300 - 400 Employee

• • Jan 2020 - Jan 2021

  Analyze bingo products and offers towards the GVC network. Create, analyze and optimize bingo promotions, games and schedules in order to maximize KPIs and ROI. Create trading reports and slides to be presented to the different stakeholders. Make sure to be always at top of the competitions.

• • Sep 2018 - Dec 2019

  Periodic review of Casino operational processes in order to find optimal solutions for streamlined working and ensuring that all third-party bonus tools are being optimized and used to their full potential while providing regular and detailed analysis of player activity as directed by the Casino Manager. Acted as second line support to the Customer Services Team across including operational escalations, managing the escalation of issues in a timely and considered manner Monitored and reviewed the products across all channels to ensure the best possible customer experience while managing bonuses in IMS and third-party backoffices, creating bonus schemes and reviewing performances and implemented strict testing procedures to ensure accuracy of bonus templates. Collaborated with Digital Marketing Manager to ensure offers are attractive and set up correctly. Conducted and maintained thorough competitor product analysis and recommending/suggesting areas for improvement. Provided constant interaction with other business areas to provide information, support and performances reports and worked closely with the promotions team to ensure all promotional activity and CRM journey fulfilment is completed to a high standard. Assisted with the migration of Gala Spins from the Playtech platform (IMS/BOS/SITECORE) to the GVC platform and executed the full migration of Gala Casino to the new backoffices (PAT/BACKOFFICE/OPTIMOVE). Show less



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Gaming Advisor

  • Apr 2016 - Sep 2018

  Providing support over email, live chat and phone to bet365 customers. Queries vary from simple advices on how to use and navigate the website and the related software to technical support when issues arise while using those. As there is no Italian VQA advisor the Italian advisors also take care of the bet365 VIP needs for the Italian market. Developed some VBA macros to automatically create some of the Supervisor and Team Leader reports. Providing support over email, live chat and phone to bet365 customers. Queries vary from simple advices on how to use and navigate the website and the related software to technical support when issues arise while using those. As there is no Italian VQA advisor the Italian advisors also take care of the bet365 VIP needs for the Italian market. Developed some VBA macros to automatically create some of the Supervisor and Team Leader reports.



Carnival Corporation

• Travel Arrangements
• 700 & Above Employee

• Table Dealer

  • Sep 2013 - Jan 2015

  Dealer of Black Jack, Fun 21, Three Card Poker, Let It Ride, Caribbean Stud Poker and American Roulette (single zero with race track). Dealer of Black Jack, Fun 21, Three Card Poker, Let It Ride, Caribbean Stud Poker and American Roulette (single zero with race track).



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Technical Advisor

  • Jan 2011 - Oct 2012

  Providing phone, email and chat technical support for italian customer; Quality Monitor for the Italian team Providing phone, email and chat technical support for italian customer; Quality Monitor for the Italian team



Hotel Grande Albergo delle Rose - Casino Rodos

• Greece
• Hospitality
• 1 - 100 Employee

• Table Dealer

  • Dec 2007 - Feb 2009

  Dealer of Black Jack, Caribbean Poker and Fair Roulette (single zero with race track). Dealer of Black Jack, Caribbean Poker and Fair Roulette (single zero with race track).



Claps

• Europe and Africa

• Entertainer

  • Apr 2003 - Oct 2007

  I started working in the tourism factory as guest's group entertainer in holidays village doing show (danced, acted and announced) and as a sport's trainer but soon (in my third season) I was promoted to team leader and after to chief. I kept contact with all guests, coming from many different country, and I managed and organized various teams along the five years I worked in this factory (the biggest one was composed by 24 people but usually was teams of 12/14 people). I started working in the tourism factory as guest's group entertainer in holidays village doing show (danced, acted and announced) and as a sport's trainer but soon (in my third season) I was promoted to team leader and after to chief. I kept contact with all guests, coming from many different country, and I managed and organized various teams along the five years I worked in this factory (the biggest one was composed by 24 people but usually was teams of 12/14 people).