Massimiliano Cardillo

Head of Residential Experience at Office Concierge
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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Marco C.

Massimiliano was one of the most collaborative person in the company. Even if we had different roles and we were only cooperating on the side, both roles were crucial for a successful restaurant opening and I found in him a loyal, honest, transparent and professional colleague. Even after I left the company, Massimiliano stayed in touch all the time with me and we kept a warm (beside distant) contact. I hope to have the opportunity to work again with him in future as I can trust him personally and professionally.

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Credentials

  • PCI Data Security Standards
    Institute of Hospitality
    May, 2018
    - Oct, 2024
  • Employment Law
    Institute of Hospitality
    Apr, 2018
    - Oct, 2024
  • Guest Service
    Institute of Hospitality
    Apr, 2018
    - Oct, 2024
  • Health and Safety Level 2
    Institute of Hospitality
    Mar, 2018
    - Oct, 2024
  • The Fire Marshal
    Institute of Hospitality
    Mar, 2018
    - Oct, 2024
  • IELTS - International English Language Testing System
    British Council
    Sep, 2015
    - Oct, 2024

Experience

  • Office Concierge
    • United Kingdom
    • Facilities Services
    • 100 - 200 Employee
    • Head of Residential Experience
      • Jan 2023 - Present

      Heading up the Residential division of Office Concierge, a brand of Groupe Armonia, which has seen exciting growth over the last 4 years. Directing, leading and Inspiring the Residential Concierge Services in some of London's most prestigious, iconic, and luxurious residential portfolios. Managing, building and strengthening client relationships, to ensure client satisfaction at all times and create successful working partnerships across dedicated OC Residential portfolios. Managing, coaching and developing site-based Managers and their teams to ensure the highest level of customer service at all sites within the Residential portfolio. Show less

  • edyn
    • United Kingdom
    • Hospitality
    • 100 - 200 Employee
    • General Manager Cove Landmark Pinnacle at edyn
      • Oct 2021 - Jan 2023

      Based in one of London’s Canary Wharf most iconic buildings (and Europe’s tallest residential tower), Cove Landmark Pinnacle offers 162 luxurious serviced apartments in response to the need for a different kind of accommodation and a new way of being in a world where Work / Life balance has changed.Meticulously designed, Cove Landmark Pinnacle offers serviced apartments that allow guests to make the most of every moment, every mode, and every mood.As General Manager, captain of the ship, in charge of overall operations, I am responsible for a consistent aesthetic, in line with the meticulous design and staging. * Recruiting, training and developing top-notch talents.* Leading & coaching team empowerment through SMART objectives.* Acknowledging and acting on guest reviews to create harmonious experiences that make them coming back. * In charge of refurbishment, including managing budgets and liaising with contractors.* Responsible for Health & Safety in the building, including audits and ongoing preventative maintenance. * Managing the outsourced Housekeeping partnership, reviewing P&L and cost-control management to set future business strategy.* Actively accessing opportunities to grow revenue and occupancy in collaboration with the Sales Team and Revenue Management Team.* Identifying upselling opportunities. Show less

    • Pre-opening GM Cove Landmark Pinnacle & interim Ops Head of London Region Cove/SACO at edyn
      • Aug 2021 - Dec 2021

      Based in one of London’s Canary Wharf most iconic buildings (and Europe’s tallest residential tower), Cove Landmark Pinnacle offers 162 luxurious serviced apartments in response to the need for a different kind of accommodation and a new way of being in a world where Work / Life balance has changed.Meticulously designed, Cove Landmark Pinnacle offers serviced apartments that allow guests to make the most of every moment, every mode, and every mood.

    • Multi-site Apartment Manager
      • Feb 2020 - Aug 2021

      We believe that travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. But faced with the new and unfamiliar, many of us seek shelter or protection, and this has led to the spread of cookie-cutter hotels, conforming to a rigid set of assumptions which have little to do with experience and everything to do with convention.Our vision is to create sanctuaries across European cities which provide a sense of belonging to the free-thinking urbanite in all of us. Our hotels are gateways to their neighbourhoods, and we work with the most interesting and vibrant partners to reflect that excitement and diversity in all our spaces. As multi-site Apartment Manager, I am accountable to manage the overall operation of two fantastic properties in central London with a total of 66 serviced apartments. Responsibilities include People management and delivering memorable service to achieve targeted occupancy levels, revenue, length of stay, profit and overall business targets. Accountable for the successful delivery of refurbishment and CapEx spend, implementing all Health and Safety policies, reviewing the P&L and cost control management to set the strategy for driving future business performance. Show less

  • Four Seasons Hotels and Resorts
    • Canada
    • Hospitality
    • 700 & Above Employee
    • Residences Operations Manager Pre-Opening
      • Jan 2019 - Mar 2020

      Four Seasons has been a pioneer in branded residences since 1982 and today has more than 30 private residences worldwide. In partnership with design and development firm Finchatton, Twenty Grosvenor Square is Four Seasons first stand-alone residential project. Four Seasons continues to innovate service offerings, ensuring that the evolving needs of guests and residents are met. Through Four Seasons world-class amenities and incredible people, residents at Twenty Grosvenor Square can enjoy an effortless lifestyle that is rich in service, enhancing their everyday lives and allowing them to focus on the things that matter most in life. As Residences Operations Manager I am Accountable for the provision, development and implementation of policy, procedures and relevant training to meet legislation and Four Seasons guidelines pertaining to the Private Residence. To assist the Management Team with the formulation and implementation of operations strategies related to the Residences (SOPs, colleague checklists, departmental tasks, scheduling of Colleagues, etc.). Supervise all dedicated Residences Colleagues to ensure compliance with departmental goals, objectives and standards. Communicate all important Residences details to management and colleagues. I provide the leadership and direction required to motivate the team and ensure the smooth, efficient and to the standard operation of the Residences. Responsible for the Front Office, Agents and Housekeeping teams to coordinate, oversee and successfully accomplish all homeowner’s related operations. Responsible for coordinating all homeowner’s special preferences in order to achieve maximum satisfaction while complying with all Four Seasons policies. Supervise the consistency, quality and efficiency of food and beverage service and amenities for the homeowners. Show less

  • Hilton
    • United States
    • Hospitality
    • 700 & Above Employee
    • Duty Manager
      • Jul 2018 - Feb 2019

      Reporting to the Director of Operations I am the first point of contact for general Management enquires at DoubleTree Docklands, 380 rooms hotel with a stunning riverside view. Working closely with Guests, I greet, converse and assist them making sure that the first impression is impeccable. I am responsible for managing and resolving promptly all Guests complaints staying current with all hotel products, services, policy and emergency procedures. Ensure any Health and Safety procedures, including fire walks, food safety and investigations. Show less

  • Hazlitt's Hotels Limited
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Hotel Duty Manager - Night/Day
      • Mar 2017 - Jul 2018

      Being responsible for the five-star boutique Hotel in the absence of our General Manager, managing all departments improving productivity, food quality, service, sales, and profit. Supporting the team and ensuring continual improvement and training. Ensuring all legal requirements are followed regarding health and safety, licensing and fire safety. Maintain excellent customer relations by ensuring the provision of efficient and friendly service at all time. Being responsible for the five-star boutique Hotel in the absence of our General Manager, managing all departments improving productivity, food quality, service, sales, and profit. Supporting the team and ensuring continual improvement and training. Ensuring all legal requirements are followed regarding health and safety, licensing and fire safety. Maintain excellent customer relations by ensuring the provision of efficient and friendly service at all time.

  • St. James's Hotel and Club
    • Hospitality
    • 1 - 100 Employee
    • Night Porter/Concierge
      • Jan 2016 - Apr 2017

      Greeting guests when arriving and facilitated check-in and check-out at St. James’s Hotel and Club, a five-star hotel, one of the Small Luxury Hotels of the World group. Providing the highest level of customer service ensuring that Concierge Service runs smoothly providing all services offered to our guests efficiently. Provided assistance to reception when needed, provided extensive information to guests in the local area, hotel, and directions. Ensured all Front of House area were kept clean and ensured that Guest's first impression of the hotel was the best one. Show less

  • The Leading Hotels of the World
    • United States
    • Hospitality
    • 200 - 300 Employee
    • Porter/Night Auditor
      • Apr 2014 - Nov 2015

      Welcoming guests and facilitated check-in and check-out at La Posta Vecchia Hotel, one of the Pellicano Hotels, a five-star hotel member of The Leading Hotels of the World group. Acted as luggage porter, car valet and housekeeping assistant in preparing and cleaning rooms and common areas of the hotel. Welcoming guests and facilitated check-in and check-out at Hotel Cristallo, a five-star hotel member of The Leading Hotels of the World group. Audited front office accounting records for accuracy and, on a daily basis, summarized and compiled data for the hotel financial records. Tracked room revenue, occupancy percentages, and other front office operational statistics. Prepared summaries of cash, checks, and credit card transactions, reflecting the hotel's financial performance. Post room charges and taxes to guests' accounts. Show less

  • Costa Crociere S.p.A.
    • Italy
    • Travel Arrangements
    • 700 & Above Employee
    • Assistant Inventory Officer
      • Sep 2012 - Sep 2013

      Ordering and receipt of food and all goods on the luxury cruise liner Costa Crociere; Maintaining optimal stock levels to ensure timely availability of products; Using electronic inventory tracking to scan stock and reconcile inventory; verificaton and logging of invoices; calculation of beverage costs and for stocktaking. Monitoring inventory levels and replenishing stock as needed. Developing and implementing inventory control systems and practices. Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases. Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging, and processing. Forecasting supply and demand requirements to ensure stock availability. Tracking inbound and outbound orders to prevent overstocking and out-of-stock (OOS). Analyzing and reviewing supply chain data to identify and resolve issues. Generating purchase and pricing reports, supply chain analysis, and inventory management systems. Performing regular stock checks and reporting any issues to the supervisor. Maintaining and updating records of purchase orders, pricing reports, and inventory records. Show less

  • Speedy Sweet Italy
    • Rome, Italy
    • Partner and Area Sales Manager
      • Nov 2009 - Aug 2012

      Specialising in the distribution of wholesale specialty sweets/desserts, research and selection of products and suppliers; ordering of quality supplies; implementation and enforcement of HACCP food/workplace health and safety; serviced clients in Rome. Specialising in the distribution of wholesale specialty sweets/desserts, research and selection of products and suppliers; ordering of quality supplies; implementation and enforcement of HACCP food/workplace health and safety; serviced clients in Rome.

  • Burger King
    • United States
    • Restaurants
    • 700 & Above Employee
    • Company Business Manager
      • Jan 2008 - Oct 2009

      Co-ordinated the opening of the first Burger King Company restaurant in Italy, in conjunction with head office in Madrid; supervised workplace health and safety and co-ordinated HACCP procedures to ensured that they met Italian standards; researched and approved suppliers; selected and recruited of staff; responsible for the financial management of budgetary requirements. Co-ordinated the opening of the first Burger King Company restaurant in Italy, in conjunction with head office in Madrid; supervised workplace health and safety and co-ordinated HACCP procedures to ensured that they met Italian standards; researched and approved suppliers; selected and recruited of staff; responsible for the financial management of budgetary requirements.

  • GameStop
    • United States
    • Retail
    • 700 & Above Employee
    • District Manager
      • Jul 2007 - Jan 2008

      Management of current operating outlets in Southern Italy; organisation and coordination of new shop openings; selection and recruitment and training of staff; ordering and display of stock items; sales analysis; setting individual sales’ goals in conjunction with area managers, determined by district sales achievements. Five new outlets were opened while I was district manager. Management of current operating outlets in Southern Italy; organisation and coordination of new shop openings; selection and recruitment and training of staff; ordering and display of stock items; sales analysis; setting individual sales’ goals in conjunction with area managers, determined by district sales achievements. Five new outlets were opened while I was district manager.

  • Autogrill
    • Italy
    • Restaurants
    • 700 & Above Employee
    • Quality Specialist
      • May 2006 - Jun 2007

      Supervised twenty outlets responsible for the analysis of monthly running costs in conjunction with store managers with a focus on product costs, ensuring that service standards were maintained by unannounced visits; assuring general cleanliness and the use of quality products; the application of correct HACCP and workplace health and safety standards; overseeing adequate training of staff.

    • General Store Manager
      • May 2005 - May 2006

      Responsibile for general sales and the management of a team of 40 people including recruitment, selection and administration of staff; management and upkeep of business assets; administration of company assets; implementation and upkeep of quality service standards.

    • Deputy Manager
      • May 2003 - May 2005

      Deputy Manager of a major outlet in Via del Corso with a turnover of 12 million per annum employing a staff of 120; management of all service areas; responsible for staff assignment and planning; supervision and training of 30 apprentices; management and administration of business assets reporting directly to the General store manager.

    • Assistant Manager
      • Mar 2002 - Jun 2003

      Trainee Assistant manager for Burger King in Milan (Piazza Duomo) – attainment of the Basic Management Training and Basic Food Hygiene certificates.

Education

  • Coventry University London
    Bachelor of Arts - BA, Global Business Management
    2017 - 2019
  • The city college London
    BTEC Higher National Diploma, Hospitality Administration/Management
    2015 - 2017
  • ITC G "Di Vittorio"
    1991 - 1996

Community

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